I enjoy travelling and discovering new places, taking landscape and wildlife photos, going to the cinema and watching nostalgic films, and using tech to capture moments and plan future trips
Zain-ul Mohammed
West Yorkshire
Summary
Motivated IT Support Professional experienced in troubleshooting devices and managing digital evidence systems in high-pressure environments. Delivered user support with a high success rate by resolving issues related to laptops, smartphones, Wi-Fi, and software. Utilised strong communication skills and attention to detail to foster a calm, user-focused approach in 1st and 2nd Line Support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parking & Traffic Enforcement CCTV Review Officer
Apcoa
London
02.2025 - Current
- Review 80–120 CCTV/ANPR recordings per hour, ensuring accuracy and audit‑ready evidence.
- Use automated enforcement and case‑management systems to log incidents and attach evidence.
- Handle digital evidence securely under GDPR, maintaining chain of custody.
- Troubleshot camera issues, footage quality, and system logic, escalating technical faults to IT/engineering teams to ensure minimal disruption in operations.
- Produced clear technical reports and fault tickets for IT teams, facilitating timely resolution of technical issues.
- Provided informal training to colleagues on system use and evidence handling, enhancing team proficiency and compliance with protocols.
- Contracted to Local Borough Council, London
Civil Enforcement Officer
Apcoa
London
09.2022 - 02.2025
- Operated handheld PDAs, mobile printers and enforcement software to issue PCNs.
- Provided clear guidance to the public and effectively de‑escalated disputes.
- Trained new officers on device operation and digital reporting.
- Created structured digital notes and case files for appeals and audits.
- Reported device faults and software issues to technical teams for resolution.
- Supported Local Borough Council in delivering administrative tasks to enhance operational efficiency.
Telephone Interviewer
IFF Research
London
08.2017 - 06.2018
- Conducted high‑volume outbound surveys using CATI systems for B2B and consumer projects.
- Exhibited strong phone manner, active listening, and rapport-building skills to enhance respondent engagement.
- Ensured GDPR‑compliant handling of respondent data.
- Entered and validated data in real time; performed accuracy checks.
- Assisted colleagues in developing interview techniques and implementing customer service best practices to improve overall team performance.
- Worked in London, coordinating survey operations.
Sales Executive / PA / Secretary Clerk
01.2009 - 12.2017
- Managed client communication and correspondence to ensure timely responses and maintain strong relationships.
- Applied customer service and organisational skills in fast-paced environments to effectively address client needs.
- Coordinated administrative tasks such as scanning, digital filing, and document handling to support efficient office operations.
Education
BSc (Hons) - Media Technology & Web Development
Kingston University
Kingston upon Thames, KTT01-2012
A‑Levels - Accounts, ICT, Chemistry
Havering College
London, ENGGCSEs - 10 A–C including English, Maths, Science, ICT
Seven Kings High School
London, ENGSkills
- CCTV operations
- Data security
- Cybersecurity fundamentals
- Windows OS troubleshooting
- Hardware diagnostics
- Networking fundamentals
- Active Directory administration
- Office 365 applications
- Visual reporting tools
- Case management
- Infrastructure knowledge
- Autodesk Maya expertise
Certification
- Google IT Support Professional Certificate, 2026, In Progress
- Civil Service Employability Skills, 2022
- SIA Licence, 2019
- First Aid Certified 2025
Custom Section
- Windows OS troubleshooting
- Office 365 (Outlook, Teams, OneDrive, SharePoint)
- Hardware & software diagnostics
- Ticketing & case‑management systems
- Networking basics (TCP/IP, DNS, DHCP)
- Active Directory (basic user admin)
- CCTV/ANPR systems
- GDPR & secure data handling
- IT infrastructure fundamentals
- Cybersecurity basics
Interests
Timeline
Parking & Traffic Enforcement CCTV Review Officer
Apcoa
02.2025 - Current
Civil Enforcement Officer
Apcoa
09.2022 - 02.2025
Telephone Interviewer
IFF Research
08.2017 - 06.2018
Sales Executive / PA / Secretary Clerk
01.2009 - 12.2017
BSc (Hons) - Media Technology & Web Development
Kingston University
A‑Levels - Accounts, ICT, Chemistry
Havering College
GCSEs - 10 A–C including English, Maths, Science, ICT
Seven Kings High School