ZAIN RAZZAQ
Houston,Renfreshire
Summary
- Recent BA (HONS) Law graduate with a 2:1 from the University of the West of Scotland, with strong research, analytical, and communication skills. Experienced in using Westlaw and LexisNexis to research case law and legislation. Brings over four years of customer-facing work experience, demonstrating reliability, teamwork, organisation and attention to detail in fast-paced environments. Motivated to apply transferable skills and contribute effectively within a professional environment.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Crew Member
McDonald's Restaurant Linwood
06.2022 - Current
- Delivered consistently high standards of customer service in a fast-paced environment, contributing to strong customer satisfaction (CSATS) through friendly and efficient service.
- Trusted to manage the drive-thru during peak lunch and dinner periods, maintaining service times within targets while ensuring accuracy and customer satisfaction.
- Collaborated with colleagues to uphold standards of food quality, cleanliness, and operational efficiency, contributing to overall customer satisfaction.
- Acknowledged by managers as a dependable team member, frequently taking on additional shifts during peak periods to support team needs.
- Facilitated training for new starters, enhancing their confidence and understanding of procedures for seamless integration into the team.
- Achieved a 4 - Exceeds Expectations rating in my most recent performance review, recognising my commitment, teamwork and customer service.
Education
Gryffe High School
Houston01-2022
BA (Hons) - Law
University of the West of Scotland
01-2026
Skills
- Legal Research: Experienced in using Westlaw and LexisNexis to research legislation, case law and academic commentary
- Analytical Thinking: Evaluating complex information and developing well-reasoned conclusions
- Communication: Communicate clearly and professionally with customers and colleagues
- Microsoft Office: Proficient in using Word, Excel and PowerPoint
- Attention to Detail: Maintaining accuracy when completing tasks and handling information
- Organisation and Time Management: Prioritising responsibilities effectively and meeting deadlines
- Problem Solving: Identifying practical solutions and adapting to challenges
- Teamwork: Collaborating effectively with colleagues to achieve shared goals and maintain efficiency
Languages
English - Fluent
Punjabi - Fluent
Experience
Family Grocery Shop: Assisted with day-to-day shop operations, including serving customers and responding to customer enquiries. Assisted with stock management and maintained stock records using Microsoft Excel. Helped organise and replenish stock, ensuring products were presented and readily available., Developed communication, organisation and customer service skills through regular interactions with customers.
Timeline
Crew Member
McDonald's Restaurant Linwood
06.2022 - Current
Gryffe High School
BA (Hons) - Law
University of the West of Scotland