Zain Ilyas
London,United Kingdom
Summary
Motivated and versatile management professional with 5+ years of experience in retail operations, team leadership, and financial services. Adept at driving operational efficiency, managing risk and compliance (including AML), and delivering exceptional customer experiences in high-volume environments. Known for analytical thinking, decisive leadership, and a commitment to continuous improvement. Currently seeking to leverage these skills in a corporate finance or client service role within the banking sector.
Overview
10
10
years of professional experience
Work history
Assistant Branch Manager
Thomas Exchange Global
London
01.2022 - 03.2025
- Led daily operations of a fast-paced currency exchange bureau, overseeing cash handling and AML compliance for high-value transactions.
- Supervised and trained front-line staff, improving team productivity and customer satisfaction scores.
- Conducted regular inventory and cash audits, reducing discrepancies by 20%.
- Devised local marketing initiatives, boosting foot traffic and monthly revenues by 15%.
Assistant Store Manager
EE
Belfast
11.2020 - 12.2021
- Exceeded sales targets by deploying strategic sales initiatives and personalised customer engagement.
- Trained and mentored team members on product knowledge, upselling techniques, and service excellence.
- Managed daily store operations including visual merchandising, stock control, and end-of-day reporting.
International Sales Manager
Irshad Medical Supplies
Dubai
03.2020 - 10.2020
Store Manager
Bestone Supermarket
London
03.2019 - 02.2020
Sales Advisor
Vodafone
London
10.2016 - 09.2017
Sales Consultant
Swarovski
London
11.2014 - 10.2015
Education
BA - Business Management
Southbank University
BTEC Level 3 - Business
Croydon College
GCSEs - undefined
William Bradford Community College
Skills
- Leadership & Team supervision
- Customer Relationship Management (CRM)
- Strategic Planning
- Financial Acumen
- Customer Service
- Decision-Making
- Problem Solving
- Time Management
- Analytical Thinking
- Team Building
- Conflict Resolution
- Technological Proficiency
- Interpersonal Skills
- AML policies
Languages
English
Native
Punjabi
Fluent
Urdu
Intermediate
Arabic
Upper intermediate
Hobbies
- Skiing
- Skydiving
- Reading
- Boxing
- Writing (substack)
- Business Literature
References
References available upon request.
Timeline
Assistant Branch Manager
Thomas Exchange Global
01.2022 - 03.2025
Assistant Store Manager
EE
11.2020 - 12.2021
International Sales Manager
Irshad Medical Supplies
03.2020 - 10.2020
Store Manager
Bestone Supermarket
03.2019 - 02.2020
Sales Advisor
Vodafone
10.2016 - 09.2017
Sales Consultant
Swarovski
11.2014 - 10.2015
BTEC Level 3 - Business
Croydon College
GCSEs - undefined
William Bradford Community College
BA - Business Management
Southbank University
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