Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Timeline
Generic

Zain Awad

Worthing,West Sussex

Summary

Reliable, motivated and enthusiastic individual with experience providing customer service, writing patient reports and creating presentations and doing projects for academic purposes. Friendly, hardworking, quick learner, approachable and flexible team player. Proactively seizes opportunities to enhance skills and knowledge. Willing to rise up to challenges and resolve them. Have great attention to detail and ability to prioritise tasks.

Detail-orientated and resourceful support worker with excellent communication and interpersonal skills. Dependable and open team player, committed to providing support and guidance to enhance well-being. Works hard with compassion and empathy to engage people from diverse backgrounds with strong communication and interpersonal skills. Demonstrates sensitivity, confidentiality and respect towards service user's needs. Hardworking student with good study skills, strong academic record and readiness to take on demanding assignments. Applies education and personal talents to learn new subjects in detail and delve into challenging topics. Received awards for excellent attendance and high grades in foundation year as well as during school years. Used to working under pressure and to tight academic deadlines. Proven experience of working collaboratively to achieve successful project outcomes.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Volunteer

British Heart Foundation
Worthing
02.2024 - Current
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Counted change correctly and issued customer receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Listed donated products on the online shops for selling with accurate details and pictures

Trainee Peer

Sussex Partnership NHS Foundation Trust
02.2024 - Current
  • A trainee peer for the discovery who will be helping in delivering courses for young adults struggling with mental health struggles
  • Recently finished the discovery college Trainee Peer training course and gained a certificate for successfully passing the course.

Health Care Support Worker

Sussex Community NHS Foundation Trust
Worthing
07.2023 - Current
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.

Volunteer worker

Shoreham by Sea
11.2023 - 12.2023
  • Done a paid volunteer opportunity with the Charity Esteem helping with developing a training program for new mentors joining Esteem.
  • Adhered to charity organisation policies and procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Communicated and collaborated in a team with fellow young adults from diverse backgrounds.
  • Attended sessions with my fellow teammates to prepare for the training course day with the charity coordinator.
  • Helped in delivering the training session with my teammates.

Education

Foundation certificate - Science and Engineering

University of Brighton
Brighton, Brighton and Hove
07.2019 - 05.2020

Functional Skills Level 2 - Mathematics

Functional skills UK
Portslade-by-Sea, Brighton and Hove
12.2023 - 01.2024

Functional Skills Level 1 - Mathematics

Functional Skills UK
Portslade-by-Sea, Brighton and Hove
09.2023 - 11.2023

NCFE Level 2 - Business administration

Functional Skills UK
Portslade-by-Sea, Brighton and Hove
11.2023 -

Functional Skills Level 2 - English

Functional Skills UK
Portslade-by-Sea, Brighton and Hove
11.2023 - 12.2023

Skills

  • Time management
  • Google Workspace
  • Communication skills
  • Multilingual
  • Teamwork
  • Organisation skills
  • Phone etiquette
  • Computer literacy
  • Personal Care
  • Data entry
  • Customer service
  • Numerical literacy
  • Skill development
  • Active listening
  • Care management
  • MS Office Suite

Accomplishments

  • Recently completed and successfully passed my training course for my new trainee peer role and gained a certificate of completion.
  • Recently sat and passed my functional skills exams which are equivalent to GCSE Grade C.
  • Collaborated with team of young adults in development of of mentor training program.

Languages

Arabic
Master or proficient
C2
English
Master or proficient
C2
Spanish
Beginner
A1

Hobbies

  • Reading
  • Walking exercises
  • Learning
  • Yoga
  • Stretching
  • Cooking


Timeline

Volunteer

British Heart Foundation
02.2024 - Current

Trainee Peer

Sussex Partnership NHS Foundation Trust
02.2024 - Current

Functional Skills Level 2 - Mathematics

Functional skills UK
12.2023 - 01.2024

NCFE Level 2 - Business administration

Functional Skills UK
11.2023 -

Functional Skills Level 2 - English

Functional Skills UK
11.2023 - 12.2023

Volunteer worker

Shoreham by Sea
11.2023 - 12.2023

Functional Skills Level 1 - Mathematics

Functional Skills UK
09.2023 - 11.2023

Health Care Support Worker

Sussex Community NHS Foundation Trust
07.2023 - Current

Foundation certificate - Science and Engineering

University of Brighton
07.2019 - 05.2020
Zain Awad