ZAIN AJAIB
Ilford,Essex
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations.
Overview
6
6
years of professional experience
Work History
Ocado Delivery Driver
Ocado Logistics
Enfield
01.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Retail Sales Associate
Flannels
London
01.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Labourer
car workshop
London
09.2022 - 01.2023
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance
- Serviced and fixed minor faults such as Run flat and commercial tyres
- Removed tyres and components for thorough fault-finding, suggesting best-possible customer resolution
- Repaired and refitted tyres effectively and efficiently in line with client needs
- Fitted tyres on 20-30 vehicles per day.
Crew Member
Burger King
London
08.2021 - 06.2022
- Prepared food and beverages within target timeframes
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Contributed to team success by completing jobs quickly and accurately
- Consistently went above and beyond job requirements, regularly exceeding targets and expectations
- Operated cash register to take payments and process orders
- Grilled meats for correct time to reach safe internal temperatures
- Used fryers, grills, and microwaves while following safety guidelines.
Store Assistant
Card Factory
London
06.2020 - 12.2020
- Set up Point of Sale and window displays to boost sales
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
- Promptly identified and retrieved items in stock room to maximize sales opportunities
- Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements
- Practiced safe and secure stock handling methods, reducing product damage and loss
- Assisted customers with product selection, recommending associated items to increase transaction value.
Crew Team Member
Smoothies Dessert Bar
London
01.2019 - 01.2020
- Contributed to team success by completing jobs quickly and accurately
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Attended to customers with friendly and accurate service
- Learned all tasks required quickly to maximize performance
- Took cash and card payment at checkout, providing correct change and receipts when requested
- Handled customer complaints using quick decision-making to resolve issues.
Education
NVQ Level 3 - Business studies
Redbridge college
London 09.2021 -
GCSEs - undefined
Oaks Park High School - KS4
01.2021 -
Skills
Cash handling
Customer service
Sales strategies
Food preparation and safety
Complaint resolution
Payment accepting
leadership
Team work
Food safety and rotation
Safe food handling
Food Hygiene
Product placement
Tyre repairs
Commercial tyre fitting
Tyre maintenance
Tyre replacement
Tyre patching
Logistics knowledge
Database Management
Customer Response
Vehicle systems
Fluent in English
Map reading and navigation skills
Vehicle inspections
GPS and route planning
Sales expertise
Sales trends
Organization
Problem-Solving
Self-Motivated
Multitasking Abilities
Data Entry
Cultural Awareness
Till counting
Point of sale operation
Store opening and closing
Excellent Communication
Decision-Making
Planning and Coordination
Flexible and Adaptable
Training and Development
Additional Information
My most favourite sport is swimming. Football (Team Captain)
Timeline
Ocado Delivery Driver
Ocado Logistics
01.2024 - Current
Retail Sales Associate
Flannels
01.2023 - 11.2023
Labourer
car workshop
09.2022 - 01.2023
NVQ Level 3 - Business studies
Redbridge college
09.2021 -
Crew Member
Burger King
08.2021 - 06.2022
GCSEs - undefined
Oaks Park High School - KS4
01.2021 -
Store Assistant
Card Factory
06.2020 - 12.2020
Crew Team Member
Smoothies Dessert Bar
01.2019 - 01.2020