Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Zain Adam Harvey

Edgware,Middlesex

Summary

I am a dedicated student with previous experience as a hotel concierge, seeking part-time job opportunities. My role allowed me to hone my customer service and organizational skills as I successfully managed guest requests and provided personalized assistance. I thrive in fast-paced environments and excel at multitasking, which I believe will be valuable in any role. I am eager to apply my skills while continuing my education, contributing positively to your team, and delivering exceptional service to clients.

Overview

1
1
year of professional experience

Work History

Concierge/ Customer service

Corus Hotels Hyde Park
Edgware, City of London
06.2023 - 08.2024
  • Greeted and checked-in guests promptly and professionally.
  • Managed incoming calls effectively using switchboard systems.
  • Organised guest transport to support smooth airport transfers.
  • Issued guest room keys with advice on location and access.
  • Provided local attraction and event information for enhanced hotel stays.
  • Actioned special requests to elevate guest stays.
  • Suggested restaurants tailored to guest preferences.
  • Instructed maintenance staff to service rooms with known issues.

Education

GCSEs- Currently studying A-Levels in year 13 - Physics, computer science and politics

Mill Hill County High School
London

Skills

  • Multitasking
  • Resourcefulness
  • Communication skills
  • Problem-solving
  • Calm under pressure
  • Hospitality services
  • Customer Services

Affiliations

  • Coding, reading and basketball

References

References available upon request.

Timeline

Concierge/ Customer service

Corus Hotels Hyde Park
06.2023 - 08.2024

GCSEs- Currently studying A-Levels in year 13 - Physics, computer science and politics

Mill Hill County High School

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Zain Adam Harvey