Zaima Farah
Gujranwala
Summary
Empathetic personal support worker with a sensitive and compassionate approach to cultivating a trusting, stimulating and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support & Social Care Worker(Volunteer )
Fundamental Health Centre And Community Care
07.2017 - Current
- Assist up to 60 residents per month to complete activities of daily living, including hygiene, feeding and toileting, and help them clean and maintain eyeglasses, dentures and hearing aids.
- Perform preventive care, routine wound management, medication administration and specimen collection.
- Provide safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Trained and coordinated work of new support workers.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Personal Care Aide
Senior Citizens Support Programme ( Charity)
07.2017 - Current
- Assisted an average of 20 clients per week with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Scheduled and accompanied clients to up to six medical appointments per month.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
Healthcare and Community Support Worker
Rural Women Welfare Organisation ( Charity)
11.2015 - Current
- Monitored client vital signs, administered medications and tracked behaviors to keep the healthcare supervisor well-informed.
- Kept 100 accurate records for client files and handled related paperwork.
- Prepared meals for patients so they can keep a healthy, balanced diet, improving their health by 55%.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Kept accurate records for client files and handled related paperwork.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
Education
M.Phil - Education
University Of Education
Lahore, Punjab, Pakistan09.2017
Master of Arts - Education
University Of Education
Lahore, Punjab , Pakistan01.2014
Bachelor of Arts - B.ED
Allama Iqbal Open University
Islamabad , Punjab, Pakistan01.2014
Bachelor of Arts - History
University Of The Punjab
Lahore, Punjab, Pakistan04.2009
Bachelor of Arts - General Studies
University Of The Punjab
Lahore, Punjab, Pakistan02.2006
Skills
- Long-term care
- Resident advocacy
- File management
- Palliative care
- Care plan development
- Resident assessment
- Problem-solving
- Communication
Certification
- CPR / First Aid Certification - Punjab Rescue Services 1122 ( 2017 )
- Updated CPR / First Aid Certification - Punjab Rescue Services 1122 ( 2023 )
- PCA - Personal Care Aide
- Personal Support Worker , Fundamental Health Centre, Kalaskay, Pakistan ( 2023 )
Timeline
Personal Support & Social Care Worker(Volunteer )
Fundamental Health Centre And Community Care
07.2017 - Current
Personal Care Aide
Senior Citizens Support Programme ( Charity)
07.2017 - Current
Healthcare and Community Support Worker
Rural Women Welfare Organisation ( Charity)
11.2015 - Current
M.Phil - Education
University Of Education
Master of Arts - Education
University Of Education
Bachelor of Arts - B.ED
Allama Iqbal Open University
Bachelor of Arts - History
University Of The Punjab
Bachelor of Arts - General Studies
University Of The Punjab
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