Zaid Parwez Kadiri
Deira, Dubai,United Arab Emirates
Summary
A success-driven and customer-focused sales representative with experience in problem-solving skills, attention to detail, and customer relationship management. Seeks an opportunity to obtain responsible position in an organization wherein I contribute to the successful growth of an Organization using my ability, skills and Knowledge.
Overview
1
1
Certification
Work history
Relationship Manager
Au Small Finance Bank Ltd
Navi Mumbai , India
01 2023 - 04 2024
- Worked as a Relationship Manager.
- Providing services to existing client.
- Cross Selling the Products.
- Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
- Established strong client relationships by providing exceptional customer service.
- Promoted bank products and services to maximise customer investments.
Customer Service Representative
Etisalat
Dubai , United Arab Emirates
01 2025 - Current
- Collaborated with sales team to maximise product visibility and sales.
- Assisting customers in making informed decisions by providing detailed product information.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Education
MMS - Marketing
2021 - 2024
- Captain of Volleyball team.
- Member of [Publicty Committee of Pillai's Alegria 2022].
- Head of [Publicity Committee of Pillai's Alegria 2023].
- Member of Cultural Committee.
- Member of Anti-Ragiragging Committee.
BMS - Marketing And finance
2019 - 2021
GPA: 7.73
- Member of [Sports Committee]
- Team Captain for Volleyball amd Cricket.
- Awarded 3rd Place at Avishkar Research Compitition.
HSC - Science
2017 - 2018
GPA: 52.00
- Course of study in Science.
- Captain of Vollyball Team team.
- Member of Cultural Committee.
SSC -
GPA: 70.8
- Passd with Distinction
- Member of Cultural & Sports Committee.
- Captain of Volleyball team.
- Bagged Many Awards-[Sports,Hand Handwriting Compitition,Sci Science Exibition,etc.]
Skills
- Strong Verbal and Written communications Skills
- Plesaasant Personality with Good Physique
- Customer relations
- Account management
- Customer service
- Business development
- Creative
- leadership Skills
- Problem solving
- Capacity to work as a Team
Key Responsibilities Handled
- Dealing with different customers & diffcult situations politely but firmly.
- Greeting Cutomers with small conversations.
- Develop and implement new initiatives, strategies.
- Provide daily report of success and communicate to the Team Leader.
- Tracking sales goals and reporting results as necessary.
- Solve problems for clients and customers by developing innovative and tailored ideas.
Certification
- Certificate of Appreciation from Au Small Finance Bank Ltd.
- Certified as Customer Experience Champ at Au Small Finance Bank Ltd.
- Customer Feedback Certificate from Au Small Finance Bank Ltd.
- Sports- Volleyball, Cricket,Athletics.
- Tally ERP, MSCIT.
- Handwriting.
Languages
English
Fluent
Hindi
Native
Urdu
Native
Marathi
Fluent
Hobbies
- Sports - Volleyball, Cricket,etc
- Photography, Videography, Editing.
- Playing Musical Instruments-Casio.
- Traveling,Biking
- Animal Lover.
- Music & Singing.
Additional Information
- Good Experience of Automobile(Sales).
- Social Worker.
- Event Organiser.
Timeline
Relationship Manager - Au Small Finance Bank Ltd
01 2023 - 04 2024
Customer Service Representative - Etisalat
01 2025 - Current
Pillai Institute of Management Studies and Research - MMS, Marketing
2021 - 2024
Dr. Babasaheb Ambedkar College of Arts Science and Commerce Mahad - BMS, Marketing And finance
2019 - 2021
Fajandar junior College of Science,Arts and Commerce - HSC, Science
2017 - 2018
St. Xavier's School and Junior College - SSC,