Zaid Miah
Summary
Dynamic and customer-focused professional with extensive experience in high-pressure, client-facing environments, including hospitality, transport, and social care. I consistently demonstrate exceptional interpersonal and communication skills, honed through years of serving diverse clientele in a busy Indian restaurant, as an Uber driver and as a dedicated project worker and driver supporting individuals with disabilities. I am known for a strong attention to detail, active listening, and the ability to multitask efficiently while maintaining a calm, person-centred approach. I am able to adapt quickly, manage competing priorities, and resolve issues effectively, contributing to high levels of customer satisfaction and loyalty. I am adept at planning, coordination, and team support, with a natural ability to motivate others and uphold service excellence in every interaction.
Overview
16
16
years of professional experience
Work history
Driver
Uber
01.2015 - 05.2025
- Professional and reliable Uber Driver with extensive experience in providing safe, efficient, and courteous transportation services.
- Utilise GPS navigation and traffic apps to determine optimal routes, ensuring timely arrivals.
- Manage vehicle maintenance and cleanliness to enhance passenger experience.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Performed daily vehicle inspections to ensure safety.
- Adhered strictly to traffic laws, reduced risk of accidents.
- Maintained vehicle cleanliness for a professional appearance.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Avoided road congestion by taking alternative routes where possible.
Care Assistant Driver and Project Worker
Apasen
01.2018 - 01.2025
- In charge of providing transport and support to individuals with diverse needs, ensuring their safety, comfort, and well-being.
- Responsibilities included assisting clients in and out of vehicles, supporting them with daily activities, and maintaining a high standard of care.
- Adhere to safeguarding policies, monitor the welfare of individuals and promote their independence.
- Duties also included keeping records, liaising with healthcare professionals, and ensuring the vehicle is well maintained and suitable for transport.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Adapted to service users' needs and requests to maintain personalised care.
- Provided emotional support to patients, improving their mental wellbeing.
Takeaway Manager
Shuhag Indian Restaurant
01.2014 - 01.2015
- Supervised all in-house aspects of the takeaway, from in-house decorations to menu selection.
- Managed different areas of takeaway operations such as customer relations, vendors’ relations and inventory control.
- Specialized in training and motivating new staff regarding their work and responsibilities.
- Controlled the overall cash flow on a daily basis to meet the weekly expenditures.
- Maintained accounting books regarding employee payroll and sales summaries of the takeaway.
- Helped in promoting business through social interaction in community events.
- Estimated the daily food consumption and placed orders with suppliers accordingly – Ordered utensils and contacted merchants regarding their supplies on a regular interval.
- Cultivated strong relationships with clients to secure repeat business.
- Liaised with suppliers to ensure timely deliveries.
- Secured new business opportunities with successful networking events.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Managed team dynamics by implementing conflict resolution strategies.
Head Waiter
Muhinur Indian Restaurant
01.2010 - 01.2014
- Escorted customers to their table and arranged their seating.
- Presented and explained menus to customers – Answered queries regarding restaurant items and informed them of daily specials.
- Took food/drink orders and conveyed them to kitchen staff.
- Recommended wines to customers – Professionally served wines according to the customers’ selection.
- Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner – Orders were assembled properly in the kitchen and delivered to customers in a timely manner.
- Verified customer satisfaction.
- Presented desserts upon completion of main meal.
- Collected payment and thanked customers prior to their exit.
- Trained new staff regarding the restaurant’s procedures, culture and practices – Worked with staff members to provide team-oriented service.
- Managed waitresses/waiters.
- Increased customer satisfaction by delivering prompt, courteous service.
- Reduced wait times with efficient seating arrangements.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Coordinated large party reservations to accommodate high-volume business periods.
Head Porter
Artisan at Commerce Bank
01.2009 - 01.2010
- Assisting with the smooth running of the kitchen production areas.
- Assisting in basic food preparation.
- Maintain the kitchen work areas in accordance with HACCP regulations.
- Dealing with all customer complaints in a professional manner.
- Making sure that all kitchen equipment like food mixers, fridges, cookers are in good working order.
- Reporting any fault equipment to the kitchen manager or chef and then arranging for their repair.
- Keeping the storerooms well stocked and always organised.
- Keeping breakages down to a minimum.
- Training and developing new staff members.
- Carrying out regular quality assurance audits.
- Assisting in other areas of the hotel when required to.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
Skills
- Attention to detail
- Active Listening
- Flexible and Adaptable
- Interpersonal Communication
- Multitasking Abilities
- Planning and Coordination
- Excellent Communication
- Training and Development
- Person centred service
- Business Acumen
- Decision-Making
- Employee motivation/retention
Custom
- Sports
- Cooking
- Geography and Travelling
Languages
Hindi
Intermediate
Bengali
Native
English
Native
Urdu
Intermediate
Timeline
Care Assistant Driver and Project Worker
Apasen
01.2018 - 01.2025
Driver
Uber
01.2015 - 05.2025
Takeaway Manager
Shuhag Indian Restaurant
01.2014 - 01.2015
Head Waiter
Muhinur Indian Restaurant
01.2010 - 01.2014
Head Porter
Artisan at Commerce Bank
01.2009 - 01.2010
Similar Profiles
Alexander GilsonAlexander Gilson
Driver at UberDriver at Uber
Colton ForbisColton Forbis
Driver at UberDriver at Uber
Steven Lo PrestiSteven Lo Presti
Uber Partner at UberUber Partner at Uber
Charles JacksonCharles Jackson
Driver at UberDriver at Uber
ANEESH ALOYSIUSANEESH ALOYSIUS
Driver at PrivateDriver at Private