ZAID HUSSEIN
Dagenham,Essex
Summary
Dedicated professional with extensive experience in customer service and food hygiene practices. Proficient in Microsoft Office applications, cash handling, order taking, and processing. Demonstrates strong time management skills, a positive attitude, and adaptability to change. Skilled in payment processing, table clearing, and adhering to COVID-19 restaurant hygiene standards. Committed to maintaining high standards of cleanliness and efficiency in all tasks.
Overview
5
5
years of professional experience
Work History
Waiter
Abdallah Hussein
Stone Town, Zanzibar
08.2024 - 09.2024
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Helped reduce waiting times by swiftly clearing tables after use.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Remained calm under pressure, ensuring better performance during peak hours.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Upheld health & safety standards by regularly sanitising hands and work areas.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Helped prepare regularly scheduled reports for upper management review.
- Managed around 50% of front desk duties to ensure smooth operation of reception area.
Administrative and Library assistant
Barking and Dagenham College
London, Essex
01.2020 - 02.2020
- Assisted in sorting out useful documents & shredding irrelevant documents
- Helping with post
- Liaised with librarians to improve library services regularly.
- Performed regular inventory checks; ensured accurate tracking of materials.
- Ensured a clean & quiet environment, enhancing user experience.
- Helped customers to successfully use library computers & equipment.
- Supervise computer activity within Library
- Handled check-in & check-out process of library books & materials at circulation desk.
- Facilitated positive dining atmosphere with friendly, personable interactions.
- Ensured customer satisfaction by providing excellent service.
- Provided menu guidance, answered queries and offered recommendations for improved customer experience.
- Cleared tables promptly after customers' departure; prepared them for next patrons quickly.
- Demonstrated flexibility in shift patterns to meet business needs effectively.
Education
GCSEs - Including Combined Science (6-7), English literature (5), English Language (4), Geography (6), Mathematics (6), Music (m2)
Dagenham Park CofE School Sixth form
London 09.2017 - 07.2021
A-Levels - Geography, Mathematics, Religious Studies
Dagenham Park CofE School Sixth form
London 09.2021 - 06.2023
BA - Tourism Management
University of Greenwich
London 09.2023 -
Skills
- Microsoft Office Application
- Customer service
- Cash handling
- Food hygiene practices
- Order taking
- Order processing
- Time management
- Positive attitude
- Adaptable to change
- Payment Processing
- Table clearing
- COVID-19 restaurant hygiene standards
- COVID-19 hygiene measures
- Researching capability
- Office equipment operation
- Customer relationship management systems
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Affiliations
- Reading fictional novels, watching classic movies, going for long walks, Wanting to go to other places
Timeline
Waiter
Abdallah Hussein
08.2024 - 09.2024
BA - Tourism Management
University of Greenwich
09.2023 -
A-Levels - Geography, Mathematics, Religious Studies
Dagenham Park CofE School Sixth form
09.2021 - 06.2023
Administrative and Library assistant
Barking and Dagenham College
01.2020 - 02.2020
GCSEs - Including Combined Science (6-7), English literature (5), English Language (4), Geography (6), Mathematics (6), Music (m2)
Dagenham Park CofE School Sixth form
09.2017 - 07.2021
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