Zaid Ghirme

• Maintained clean, organised, and welcoming dining area to ensure customer comfort.

• Answered and managed incoming phone calls professionally, taking table reservations and confirming the date, time, and number of guests.

• Responded to customer enquiries regarding menu options, including vegetarian and non-vegetarian dishes.

• Provided detailed information about allergens and non-allergen options to ensure customer safety.

• Explained spice levels clearly and offered recommendations based on individual dietary needs and preferences to ensure appropriate meal choices.

• Delivered high standard of customer service in fast-paced dining environment.

• Worked collaboratively with kitchen and front-of-house staff to ensure smooth and efficient service.

• Followed all food hygiene and food safety regulations in compliance with company and legal standards.

• Handled cash and card transactions accurately and ensured the till was balanced at the end of each shift.

• Managed table settings to enhance the overall dining experience.

• Accommodated special event requirements and provided customised service for parties and group bookings.

• Enhanced guest satisfaction through attentive, friendly, and prompt service.

• Processed financial transactions with a high level of accuracy and attention to detail, demonstrating numerical precision.

• Maintained strict confidentiality when handling customer and payment information.

• Followed food hygiene, health, and safety regulations, demonstrating understanding of compliance with safety protocols.

• Monitored product quality, expiry dates, and storage conditions, showing awareness of quality control procedures.

• Maintained a clean, organised, and hygienic working environment.

• Balanced tills accurately at the end of shifts, demonstrating accountability, responsibility, and strong organisational skills.

• Worked effectively within a multidisciplinary team in fast-paced environment.

• Communicated clearly and professionally with customers and colleagues, demonstrating strong interpersonal skills.

• Resolved customer concerns calmly and efficiently, showing problem-solving skills under pressure.

• Assisted customers with product enquiries, developing the ability to explain information clearly.

• Managed stock rotation using FIFO ( First-In-First Out) principles, demonstrating systematic working methods and attention to procedural accuracy.

• Maintained professionalism and ethical conduct at all times, with respect, integrity, and commitment to quality care.

Office Cleaning – Financial Institution 2013-2015

• Maintained hygiene, cleanliness, and professional presentation across bank offices, meeting strict corporate standards and ensuring safe, organised work environment.

• Applied appropriate cleaning chemicals for various surfaces (desks, floors, glass, and high-touch areas), demonstrating safe handling, correct dilution, and COSHH awareness.

• Followed structured checklists and procedures to ensure consistent quality and compliance, demonstrating precision and attention to detail.

• Managed sensitive and high-value environments with complete discretion and accountability, reflecting responsibility in handling confidential spaces and maintaining client trust.

• Worked efficiently under time pressure while ensuring high standards, reliability, and independent problem-solving.

End of Tenancy Cleaning 2021-2022

• Performed comprehensive cleaning across kitchens, including fridges, ovens, sinks, cupboards, and dishes, as well as bathrooms, bedrooms, and living areas, ensuring complete hygiene and sanitation.

• Applied appropriate chemical agents for different surfaces and contamination levels, demonstrating safe handling, correct dilution, and COSHH awareness.

• Followed structured procedures and checklists to maintain quality and consistency, ensuring no area was overlooked.

• Inspected and restored properties in the owner’s absence, ensuring readiness for next tenants and maintaining high standards of cleanliness.

• Delivered high-quality cleaning under time pressure, consistently meeting deadlines while maintaining exceptional attention to detail.