MSc Global Business Management graduate with a strong background in customer service across various industries. Skilled in fostering client relationships, resolving complex issues, and enhancing customer satisfaction in dynamic, multicultural settings. Proven communication, problem-solving, and teamwork abilities, supported by a solid foundation in international business and operations. Committed to utilizing customer insights to drive business growth and improve operational efficiency.
- Achieved recognition from Arriva Rail London for outstanding performance in customer service.
- Delivered exceptional support at London Overground stations, addressing passenger inquiries efficiently.
- Surpassed customer satisfaction targets consistently, enhancing overall service ratings.
- Maintained a flawless safety record by strictly adhering to railway safety protocols.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Maintained an impeccable safety record, consistently adhering to all railway safety protocols and regulations.
- Delivered high-quality remote customer support via phone, email, and live chat.
- Resolved diverse queries including billing, technical issues, and account management.
- Achieved first-contact resolution while adhering to service-level targets.
- Promoted mobile plans and upgrades based on customer needs, enhancing upselling efforts.
- Maintained accurate customer records through CRM tools, ensuring GDPR compliance.
- Assisted numerous customers daily with a focus on satisfaction and effective problem-solving.
- Resolved customer inquiries and complaints, restoring satisfaction through effective solutions.
- Greeted customers to assess issues and identify suitable resolutions.
- Ensured timely updates for customers while resolving service issues per company policies.
- Assisted with product selection and troubleshooting to optimise service delivery.
- Supported team dynamics by demonstrating respect and readiness to assist.
- Worked flexible hours, including nights, weekends, and bank holidays.
* CMI LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP PRACTICE
* TQUK LEVEL 3 AWARD IN EMERGENCY FIRST AID AT WORK (RQF)
* LEVEL 2 AWARD FOR DOOR SUPERVISORS IN THE PRIVATE SECURITY INDUSTRY