Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

ZAID ANSARI

London

Summary

MSc Global Business Management graduate with a strong background in customer service across various industries. Skilled in fostering client relationships, resolving complex issues, and enhancing customer satisfaction in dynamic, multicultural settings. Proven communication, problem-solving, and teamwork abilities, supported by a solid foundation in international business and operations. Committed to utilizing customer insights to drive business growth and improve operational efficiency.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

SCOBIC LIMITED - LONDON

Customer Service Assistant, London Overground, TFL
03.2024 - Current

- Achieved recognition from Arriva Rail London for outstanding performance in customer service.
- Delivered exceptional support at London Overground stations, addressing passenger inquiries efficiently.
- Surpassed customer satisfaction targets consistently, enhancing overall service ratings.
- Maintained a flawless safety record by strictly adhering to railway safety protocols.

- Demonstrated excellent problem-solving skills when dealing with complex customer issues.

- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

- Maintained an impeccable safety record, consistently adhering to all railway safety protocols and regulations.

TECH MAHINDRA BUSINESS SERVICES LIMITED - INDIA

Customer Relation Advisor (THREE - UK)
02.2023 - 09.2023

- Delivered high-quality remote customer support via phone, email, and live chat.

- Resolved diverse queries including billing, technical issues, and account management.

- Achieved first-contact resolution while adhering to service-level targets.

- Promoted mobile plans and upgrades based on customer needs, enhancing upselling efforts.

- Maintained accurate customer records through CRM tools, ensuring GDPR compliance.

- Assisted numerous customers daily with a focus on satisfaction and effective problem-solving.

TELEPERFORMANCE GLOBAL SERVICES PRIVATE LTD- INDIA

Senior Customer Service Associate
05.2022 - 02.2023

- Resolved customer inquiries and complaints, restoring satisfaction through effective solutions.

- Greeted customers to assess issues and identify suitable resolutions.

- Ensured timely updates for customers while resolving service issues per company policies.

- Assisted with product selection and troubleshooting to optimise service delivery.

- Supported team dynamics by demonstrating respect and readiness to assist.

- Worked flexible hours, including nights, weekends, and bank holidays.


Education

MUMBAI UNIVERSITY, INDIA

Bachelors in Management Studies
05.2018 - 04.2021

MSc Global Business Management - UNIVERSITY OF ROEHAMPTON, LONDON

MSc Global Business Management
09.2023 - 09.2024

Skills

  • Strong Verbal and Written Communication
  • Document and Records Management
  • CRM and Ticketing Tools Proficiency
  • Customer Relations Troubleshooting
  • Microsoft office suite proficiency
  • Conflict Resolution and Complaint Handling
  • Customer engagement
  • Adaptable in Fast-Paced Environments
  • Excellent Customer Service
  • Strong Multitasking and Problem Solving Abilities

Certification

* CMI LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP PRACTICE

* TQUK LEVEL 3 AWARD IN EMERGENCY FIRST AID AT WORK (RQF)

* LEVEL 2 AWARD FOR DOOR SUPERVISORS IN THE PRIVATE SECURITY INDUSTRY

Timeline

SCOBIC LIMITED - LONDON

Customer Service Assistant, London Overground, TFL
03.2024 - Current

MSc Global Business Management - UNIVERSITY OF ROEHAMPTON, LONDON

MSc Global Business Management
09.2023 - 09.2024

TECH MAHINDRA BUSINESS SERVICES LIMITED - INDIA

Customer Relation Advisor (THREE - UK)
02.2023 - 09.2023

TELEPERFORMANCE GLOBAL SERVICES PRIVATE LTD- INDIA

Senior Customer Service Associate
05.2022 - 02.2023

MUMBAI UNIVERSITY, INDIA

Bachelors in Management Studies
05.2018 - 04.2021
ZAID ANSARI