Zahra Mustapha Bashir
PhD Researcher.
Salford
Summary
Accomplished Principal Research Officer with a proven track record at National Export Processing Zone Authority, enhancing research methodologies and spearheading clinical trials. Expert in both quantitative and qualitative research, with a knack for mentoring teams to exceed performance targets. Achieved significant improvements in project efficiency and customer satisfaction, demonstrating exceptional organizational and leadership skills.
Overview
12
12
years of professional experience
Work History
Principal Research Officer
National Export Processing Zone Authority
03.2022 - 02.2023
- Organized and facilitated investigator and coordinator meetings, conferences and events associated with research activities.
- Managed project budgets, ensuring cost-effective allocation of resources while maintaining high standards of quality.
- Evaluated existing research methods, identifying areas for improvement and implementing best practices.
- Directed multiphase clinical research trials from startup to closeout by overseeing training and certifying staff, recruiting patients for trials and managing sponsor relationships.
Administrative Officer
Council for the Regulation of Engineering in Nig.
12.2016 - 02.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Senior Customer Support Officer
Heritage Bank Ltd
03.2012 - 07.2015
- Reduced response times, implementing effective communication strategies for handling customer concerns.
- Enhanced team productivity by mentoring junior support staff and sharing best practices.
- Improved customer satisfaction rates by promptly addressing and resolving complex support inquiries.
- Streamlined support processes for quicker issue resolution and greater customer satisfaction.
Transaction Officer
Unity Bank Plc
05.2011 - 02.2012
- Maintained confidentiality of sensitive information, adhering strictly to company policies regarding data protection and privacy.
- Enhanced transaction efficiency by streamlining processes and implementing best practices.
- Contributed to departmental goal achievement by consistently meeting or exceeding individual performance targets.
- Assisted in the training of new Transaction Officers, sharing knowledge and expertise to ensure their success.
- Adhered to company principles,ensured customer satisfaction,ensured safe keeping of cash and documents entrusted while meeting turn around time.
Education
Ph.D. - Islamic Finance
University of Bolton
Bolton, United Kingdom07-2025
Master of Science - Managing Innovation And Information Technology
University Of Salford
Salford, Manchester.11-2019
Master of Science - Banking And Finance
University of Maiduguri
Borno State, Nigeria10-2008
Skills
Quantitative research
Qualitative research
Monitoring and evaluation
Research design
Timeline
Principal Research Officer
National Export Processing Zone Authority
03.2022 - 02.2023
Administrative Officer
Council for the Regulation of Engineering in Nig.
12.2016 - 02.2017
Senior Customer Support Officer
Heritage Bank Ltd
03.2012 - 07.2015
Transaction Officer
Unity Bank Plc
05.2011 - 02.2012
Ph.D. - Islamic Finance
University of Bolton
Master of Science - Managing Innovation And Information Technology
University Of Salford
Master of Science - Banking And Finance
University of Maiduguri