Zahrah Saeed
Maidenhead,Berkshire
Summary
An energetic Group Administrator at Automated Building & Energy Controls Ltd., I assist both managers and employees with inquiries related to Business and Human Resources. I possess strong motivation and organizational skills, coupled with a results-oriented approach. My sociable nature allows me to foster relationships effectively. I have a demonstrated track record of establishing trust, enhancing satisfaction, addressing issues, and ensuring long-term loyalty. I am a versatile professional in search of a new opportunity where I can positively influence individuals' lives while pursuing personal and professional growth.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Group Administrator
Automated Building & Energy Controls Ltd
Wokingham/Tewksbury
10.2023 - 04.2025
- Providing support to the Group HR & Compliance Director and the Business and Management Team
- Serving as the primary contact for all HR inquiries and onboarding responsibilities, including conducting exit interviews and DBS checks
- Coordinating and scheduling training sessions while keeping the training matrix up to date
- Offering administrative support for any business audits related to ISO certifications
- Responsible for software, IT consumables, and assets
- Managing the fleet and internal travel arrangements, ensuring that vehicle requests, invoicing, and insurance claims are properly managed
- Assisting employees facing mental health challenges in my role as the company's mental health first aider
- Handling general administrative tasks, including organising the annual calibration of engineering tools and managing office supplies, staff uniforms, and personal protective equipment (PPE)
HR Lead Volunteer
Teenage Helpline Charity
08.2022 - 07.2023
- Ensured project completion within deadlines to maintain organisational reputation.
- Coordinated community outreach programmes for improved public relations.
- Developed comprehensive task schedules, resulting in better time management.
- Fostered unity and cooperation through clear communication strategies.
- Streamlined volunteer onboarding process to boost efficiency.
- Maintained accurate volunteer records ensuring data integrity and compliance with regulations.
- Recruited and trained new volunteers on volunteer programme goals and objectives.
Regional People Development Administrator
E-ACT
Berkshire/London
03.2022 - 09.2022
- Professionally represent E-ACT by acting as first point of contact for 5 Academies in the Region
- High volume of recruitment and onboarding of staff including graduates, apprentices, and agency staff
- Assist in maintaining accurate, up to date staff records to meet E-ACTs requirements, ensuring compliance with Data Protection, Safeguarding, Single Central Register and Associated Legislations
- To advertise vacancies on Teaching Agency Platforms, Indeed and on local council Websites
- To send out job offers, confidential letters, contracts, and contract variations
- Exposure to employee relation matters and company restructure
- Spreadsheet management collating and tracking data
- To conduct enhanced Pre-Employment checks
- Assist in production of monthly payroll including starter, leaver and amendments, submission of timesheets and sickness/absence
HR Administrator
Teenage Helpline Charity
11.2021 - 08.2022
- As the initial point of contact for all volunteers, professionally represent Teenage Helpline
- To supervise the hiring process, process DBS checks, and onboard and offboard volunteers
- To provide Contracts for volunteers and train new volunteers
- Maintaining personnel records in accordance with Teenage Helpline Regulations and Data Protection Laws
- To engage in the execution of certain projects by consulting with operations and line management
- Encourage developments and enhance employee culture, engagement, policies, and procedures
Customer Service Advisor
Gordons Property Lawyers
Maidenhead
07.2019 - 03.2022
- Acting Team Leader as and when required scheduling shifts, supporting employees, assigning tasks, organising team initiatives, and delivering training to new starters
- Administration, Data Input, answering all inbound calls to the business and meeting KPIs
- Processing of new property Sales, Purchasing and Remortgage applications ensuring cases are meeting expectations familiarising clients with the process and procedures
- Provide excellent, professional, and courteous customer service
- Use Mitel software to monitor call levels throughout the day
- To keep up to date with product and lending criteria to ensure we give correct information to brokers and financial advisors
- To ensure that the issues were resolved promptly and accurately and to provide accurate updates to clients, solicitors, brokers, and lenders
- Comply with FCA regulations, company standard policies, Data Protection and Financial Crime
Customer Assistant
Marks and Spencer
Maidenhead
09.2013 - 03.2022
- Providing excellent customer service going beyond to exceed customers’ expectations
- Replenishing shelves, stock control and job rotation assisting other departments as and when requested and delivering training to new starters
- Managing financial transactions, cashing up tills at end of day, making online orders, and taking M&S Bank account payments
- Database administration and arranging appointments
- Mentioned in customer surveys for my excellent customer service
Education
MSc - Human Resource Management
University of Southampton
09.2017 - 09.2018
BA (Hons) - Business Management
Southampton Solent University
09.2014 - 06.2017
Extended Business Studies Diploma Level 3 - undefined
East Berkshire College
09.2012 - 06.2014
GCSEs - undefined
Newlands Girls School
09.2007 - 06.2011
Skills
- Administrative
- Onboarding
- Health & Safety
- First Aider
- Mental Health First Aider
- Fire Marshall
- Microsoft Office – Intermediate
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Human resources processes
- Recruitment oversight
Websites
Personal Information
Hobbies: Health and fitness, Going to the gym, Yoga, Cooking for friends and family, Travelling to different countries exploring different foods and cultures
Affiliations
- Gym Yoga and Travel
Timeline
Group Administrator
Automated Building & Energy Controls Ltd
10.2023 - 04.2025
HR Lead Volunteer
Teenage Helpline Charity
08.2022 - 07.2023
Regional People Development Administrator
E-ACT
03.2022 - 09.2022
HR Administrator
Teenage Helpline Charity
11.2021 - 08.2022
Customer Service Advisor
Gordons Property Lawyers
07.2019 - 03.2022
MSc - Human Resource Management
University of Southampton
09.2017 - 09.2018
BA (Hons) - Business Management
Southampton Solent University
09.2014 - 06.2017
Customer Assistant
Marks and Spencer
09.2013 - 03.2022
Extended Business Studies Diploma Level 3 - undefined
East Berkshire College
09.2012 - 06.2014
GCSEs - undefined
Newlands Girls School
09.2007 - 06.2011
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