Zahra Sobhani

Results-driven IT Technical Support Intern well-versed in troubleshooting equipment and testing alternative pathways to address complicated issues. Organised in documenting user requests. Uses ticket system with accuracy and precision to prioritise urgent requirements from users.

Competent individual aspiring to gain experience in technical support and customer service. Demonstrates strong knowledge of IT systems and best practices. Committed to apply troubleshooting skills to reduce work disruptions for users.

Offering strong problem-solving and communication skills, with background in IT technical support. Knowledgeable about troubleshooting, customer service, and basic network management. Ready to use and develop skills in technical support, system maintenance, and user assistance in technician role.

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Photoshop, ICDL, Web Design