Zahra Mohsin
Solihull
Summary
Experienced HR professional with focus on supporting a wide range of areas within HR such as recruitment, onboarding and employee relations. Able to streamline HR processes and foster positive work environment through strong communication and organisational skills. Skilled in handling confidential information and ensuring compliance with employment laws and company policies.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Trainee HR Officer
Cafcass
10.2022 - Current
- Management of sickness absence: including attending sickness review meetings with staff and managers to support the HRBP/HRO, assisting with referrals to occupational health, taking notes and assisting with the drafting of all appropriate correspondence in a timely manner.
- Support of employee relations issues: including performance capability, conduct and grievance. Being involved in investigation processes and formal meetings/hearings as appropriate, making arrangements for these including assisting with collating the evidence for the hearings, advising on policy and procedures, taking notes for the purposes of accuracy and assisting with the drafting of all appropriate correspondence thereafter.
- Supporting HRBPs/HROs with local restructurings, office relocations and change programmes, including the co-ordination of the appropriate processes and documentation.
- Maintaining the HR database (iTrent PM) and analysing the data to produce reports as and when required (using PowerBI).
- Responding to and actioning SAR requests.
- Supporting HRBPs/HROs with collation, analysis and presentation of HR Management Information, to assist with the strategic workforce planning activity.
- Working alongside the Operational Team to support the national initiatives developed by the OD team, including initiatives focusing on wellbeing, staff engagement and learning and development etc.
- Assisting in the creation and delivery of management development training modules, designed to support, guide and coach managers on procedures and processes, as well as skills needed.
- Undertaking specific strands of project work as directed, including research activities, gathering, analysing and presenting information in a confident and professional manner.
- Undertaking Exit Interviews with leavers and reporting on the themes and data in a confidential manner on a quarterly basis.
- To be involved in the development and review of HR policies and procedures.
Senior HR Assistant
Cafcass
11.2021 - 09.2022
- Managed a high volume of recruitment for my designated Service Areas.
- Created and implemented effective recruitment plans and collaborated with Recruiting Managers throughout the recruitment life cycle.
- Used my communication and advisory skills to offer support to managers to ensure they were following good recruitment practice.
- Published current vacancies with clear job and applicant criteria.
- Managed the full onboarding process for any new starters that were offered roles post recruitment including drafting offer letters and contracts, requesting references, and processing DBS's and medical checks in line with safeguarding requirements.
- Mentored and trained new members of the team.
HR Assistant/Wellbeing Leader
Options for Care
01.2020 - 11.2021
- Provided support to the Head of HR to deliver an efficient, effective, value-added HR Service that met the needs of the organisation
- Provided managers with first line HR advice and support, in line with employment law and company policies and procedures
- Managed the entire employee life cycle including recruitment, onboarding new starters, contractual changes, employee relations and leavers.
- Oversaw the Absence Management process within the company, which included monitoring staff absence, providing first line HR advice to managers, completing Occupational Health referrals and processing maternity and family leave. I reported to the Senior Management Team on a weekly basis with updates regarding absence within the organisation.
- Researched and developed new HR policies and regularly updated myself with any changes to employment legislation.
- Prepared personnel files and was responsible for keeping all employee records up-to-date.
- Mentored and trained the HR Apprentice.
Temporary HR Assistant (Agency Work)
SF Recruitment
12.2019 - 01.2020
- Supported the HR Manager with the day-to-day operation of the HR department.
- Provided a professional, efficient and effective HR administration service across the school in accordance with policies and procedures.
HR Administrator
Ark Boulton Academy
01.2018 - 11.2019
- Provided HR administration support within the academy and undertook a range of HR duties including recruitment and selection administration, absence and data management, payroll administration, reporting and HR compliance.
Evening Information Assistant
Coventry University
02.2017 - 01.2018
- Contributed to the effective operation of the University Library by providing services to the Library customers and supporting the students at the University.
- Provided a welcoming service on the reception desk to all customers and helped with ensuring the library was maintained.
- Operated the online issue system and administered general clerical tasks.
Switchboard/Receptionist
Genting Casinos
09.2016 - 01.2017
- Handled all incoming calls to the hotel switchboard and transferred the calls to the relevant department.
- Managed reservations and took room service orders from customers staying within the hotel.
- Used switchboard system proficiently, leading to efficient call routing.
Human Resources & Payroll Clerk
J. Sainsbury's PLC
11.2015 - 09.2016
- Administered and completed the weekly payroll in a timely manner with great accuracy and attention to detail.
- Ensured the payroll was completed and signed off by the Store Manager in advance of the weekly deadline.
- Other duties included placing uniform orders, responding to company emails, logging approved annual leave requests onto the HR system, maintaining the absence system and providing regular HR updates to the management team.
Education
Diploma - Level 5: Human Resources Management
CIPD / Coventry College
09.2022 - 06.2023
BA (Hons) - Theology for Education
Newman University
09.2012 - 08.2015
A-Levels - English Literature, Religious Studies & ICT
Cadbury Sixth Form College
09.2010 - 08.2012
GCSEs - Grades A-D including English and Maths
Langley Secondary School
09.2005 - 08.2010
Certifications
TAP: Training Delivery Skills New Trainers - 03/2024
Pass
Timeline
Trainee HR Officer
Cafcass
10.2022 - Current
Diploma - Level 5: Human Resources Management
CIPD / Coventry College
09.2022 - 06.2023
Senior HR Assistant
Cafcass
11.2021 - 09.2022
HR Assistant/Wellbeing Leader
Options for Care
01.2020 - 11.2021
Temporary HR Assistant (Agency Work)
SF Recruitment
12.2019 - 01.2020
HR Administrator
Ark Boulton Academy
01.2018 - 11.2019
Evening Information Assistant
Coventry University
02.2017 - 01.2018
Switchboard/Receptionist
Genting Casinos
09.2016 - 01.2017
Human Resources & Payroll Clerk
J. Sainsbury's PLC
11.2015 - 09.2016
BA (Hons) - Theology for Education
Newman University
09.2012 - 08.2015
A-Levels - English Literature, Religious Studies & ICT
Cadbury Sixth Form College
09.2010 - 08.2012
GCSEs - Grades A-D including English and Maths
Langley Secondary School
09.2005 - 08.2010
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