Zahra Mian
London,United Kingdom
Summary
Organised and devoted, able to manage tasks with precision and prioritisation. Demonstrates excellent communication skills and proficiency in Microsoft Office, supporting smooth office operations. Eager to bring dedication and reliability to financial assistant role.
Focused and proactive student, pursuing finance and accounting, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Administrative Assistant
UCL
London, United Kingdom
07.2023 - 12.2023
- Collaborated with MSc in Clinical Trials Programme to optimise administrative processes.
- Contributed to team effort by accomplishing related results as needed.
- Served as primary contact for students, ensuring effective communication through telephone and email.
- Utilised MS Outlook and Excel for accurate data entry and record maintenance.
- Identified and resolved system inefficiencies, enhancing overall administrative services and efficiency by 15%.
- Streamlined multiple spreadsheets into one cohesive sheet system for improved organisation.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Submitted timely reports which provided critical updates on various projects.
E-commerce Assistant
Lite-an
London, United Kingdom
06.2022 - 09.2022
- Ensured 99% accuracy in transaction records and trade-order sales through MS Office data entry and analysis.
- Collaborated with sales team to drive 15% increase in online engagement via enhanced marketing strategies.
- Participated in promotional campaigns, significantly boosting customer interaction and sales.
- Resolved 95% of online and telephone queries on first contact by providing prompt customer service.
- Executed ad-hoc tasks to maintain seamless daily e-commerce operations.
- Managed returns and refunds process, upholding high levels of customer satisfaction.
- Implemented SEO strategies to improve website ranking on search engines.
Education
NVQ Level 4 - Accounting (CFAB)
ICAEW
London 11.2024 -
A-Levels - Economics, Accounting, Business
UK Open College
10.2023 - 07.2024
10 GCSE's -
Wolverhampton Grammar School
09.2020 - 07.2022
Skills
- Data entry and bookkeeping
- Organisational skills
- Customer service
- Microsoft Office proficiency
- Problem solving
- Ethical judgment
- Time management
Certification
- Positive Mental Health Awareness, CPD Certified
- Safeguarding Awareness, CPD Certified
- Health and Safety for Health and Social Care, CPD certified
- Google Data Analytics (Coursera)
References
References available upon request.
Timeline
NVQ Level 4 - Accounting (CFAB)
ICAEW
11.2024 -
A-Levels - Economics, Accounting, Business
UK Open College
10.2023 - 07.2024
Administrative Assistant
UCL
07.2023 - 12.2023
E-commerce Assistant
Lite-an
06.2022 - 09.2022
10 GCSE's -
Wolverhampton Grammar School
09.2020 - 07.2022
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