Zahra Kazi

Ilford,Essex

Summary

Reliable and adaptable, with strong communication skills and customer-focused approach. Demonstrates keen ability to handle customer queries and manage tasks efficiently. Ready to contribute to positive customer experience and drive success in any role.

Overview

years of professional experience

Work history

Family Information Service Asistant

Tower Hamlets Family Information Service

Whitechapel, London

2025.04 - 2025.04

Supported with information stall holding and provided information about service availabilities.
Supported and assisted with gathering relevant leaflets for stall holding to share with service users.
Contacted childcare services via phone to obtain updated information and put it on excel sheet to provide efficient service to service users.
Kept working area neat by cleaning and organising tools and equipment.
Provided information to service users face-to-face and via phone.
Replenished shelves swiftly after events, promoting continuous product availability.
Redesigned the main notice board to give a fresh look and also updated with relevant information.
Enhanced customer satisfaction by delivering prompt and accurate service.
Collaborated with team members to support overall service delivery.
Obtained accurate customer and vehicle data to help provide efficient customer service.

Summer School Class Assistant

Kensington Primary School

Newham, Essex

2023.07 - 2023.07

Promoted good behavior with enforcement of classroom rules and regulations.
Supported and assisted main teacher with daily activities.
Coordinated with other class assistants on various projects providing comprehensive support to teachers.
Supervised group activities encouraging teamwork among pupils.
Monitored students during breaks, preventing any potential mishaps or altercations amongst children.
Enhanced learning environment by assisting teachers in conducting classroom activities.
Participated actively in staff meetings contributing valuable insights from classroom observations.
Provided friendly, enthusiastic support to pupils in individual and group support settings.
Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
Created positive, engaging learning environments to improve student experiences.
Responded to changing needs of pupils and staff to provide maximum help and support.
Acted as superb role model, consistently promoting school mission and values.
Helped student to build confidence by cultivating trusted atmosphere in group settings.
Offered support to struggling students.
Managed student records accurately, maintaining confidentiality whilst ensuring accessibility when needed.
Encouraged positive attitudes towards education by demonstrating enthusiasm about learning outcomes.

My London Youth Action Project

London Borough of Redbridge

Ilford, Essex

2022.11 - 2023.04

Youth Voice & Wellbeing: Attended workshops and projects designed to combat mental health impacts of COVID-19 pandemic on young people. Contributed towards sharing ideas and delivering presentation to wide range of group. Worked independently, pairs and in groups. This enhanced self-confidence further.
· Life Skills & Employability: Enabled to gain accredited AQA Leadership modules, took part in community trips, and earned rewards while planning own youth-led events. This helped develop strong connections and friendships within and across boroughs. It also helped build transferable skills through participation in this project.
Community Impact: Allowed to tackle issues like local identity, active travel, and food poverty directly within neighborhoods. This enhanced understanding of youth social action, and its relevance to their lives.
Connected with wider stakeholders when delivering youth social action projects.
Each partnership gave opportunity to engage with local and national politics in some capacity, giving ability and passion to make further change in future.
Through My London project, wider community’s perceptions of young people improved as youth social action was appreciated across boroughs and felt privileged to be part of this as young person.

Skills

Communication: Articulating ideas clearly, active listening, and formal writing
Teamwork: Collaborating effectively with peers
Time Management: Punctuality, meeting deadlines, and prioritizing tasks
Organisation: Keeping track of processes, filing, and planning
Problem-Solving: Thinking critically and finding solutions
Adaptability & Initiative: A proactive attitude and eagerness to learn
Computer & Tech Literacy: Familiarity with Microsoft Office (Word, Excel, PowerPoint), Google Workspace, or general internet research skills

Good Typing Speed
Multitasking excellence and work prioritization
Persuasive communicator
Good telephone etiquette
Excellent coordination
Data handling
Empathy towards customers

Affiliations

I enjoy going out and meeting with friends and eating out. I enjoy watching documentaries. I am a creative person and enjoy applying mehndi and have been hired to apply mehndi in events. I also enjoy cooking in my spare time.

Accomplishments

I received special award in Year 9 for Art and Year 11 in recognition of best performance in Religious Education.

Timeline