Zahra Esa

• Took an intentional pause for myself and to travel
• Maintained my administration skills by volunteering to assist friends and family including typing, recreating, and formatting documents via Microsoft
• Provided pet care and managed household responsibilities during a family necessity
• Volunteering at Isobel Hospice in donation centre

• Monitor, maintain and correct the input and synchronisation of information across Salesforce and internal legacy systems
• Creating and updating operational processes for team and department tasks as well as primary documents and spreadsheets for use
• People, time and task management for a team of five, creating a cohesive and supportive environment. Highest staff team retainment in department
• Contract and ID checks for FCA submissions, addressed related queries, and overhauled procedures and training, leading to positive feedback and improved company standing with FCA
• VAT, Companies House, BACS, Experian and bank account verification checks to maintain retailer contractual integrity
• Various financial reconciliations in Excel, resolving any issues to ensure no impact to other business areas
• Testing and identifying potential user difficulties for Salesforce activities
• Collaboration with internal departments, sales, finance etc, clients, customers, and third parties such as the FCA. Monitoring multiple inboxes
• Initially employed on a temporary contract for data cleansing and migration projects, later to a permanent role, data assurance reconciliation analyst, before being promoted to team leader

Please see below for details

• General administration duties, expenses, travel bookings
• Run and analyse weekly budget performance reports and processing project change requests to aid budget tracking for project management
• Preparing budget steering presentation slides for the Stakeholders

• Packaging high end clothing orders for customers

• Facilitated communication between MD, design team, finance, and entire company to enhance collaboration.
• Designed and formatted documents, letters, company logo, and stationery including email signatures.
• Organized nationwide meetings, travel arrangements, and events for clients, employees, and charities.
• Updated website using WordPress to ensure up-to-date content and functionality.
• Issued purchase orders efficiently to maintain smooth procurement processes.
• Managed office supplies and facilities, coordinating with cleaning and telecoms providers.
• Allocated office equipment and conducted inductions for new colleagues.
• Recorded staff holidays and sickness accurately for HR purposes.
• Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
• Handled confidential information with discretion, maintaining trust and integrity within the office.

• Reception / administrative roles throughout City of London