Zahra El Akrouti
London
Summary
Dynamic professional with a strong foundation in business vision and KPI analysis, strategic planning, and business development. Adept at public speaking and presentation, recruiting and development, and sales coaching. Proven expertise in conflict resolution, visual merchandising, inventory management, and customer service. Proficient in Microsoft Office, Windows & MacOS with exceptional communication, active listening, problem-solving skills. Highly adaptable with a talent for multitasking, reliability, organisation/prioritisation, time management, and teamwork. Recognised for interpersonal skills, fast learning ability, motivation, and attention to detail.
Overview
13
13
years of professional experience
2020
2020
years of post-secondary education
Work history
Sales Representative
Results CX
Cork
10.2024 - 05.2025
- Proficient in building rapport and developing strong relationships with clients
- Expertise in consultative selling, needs analysis, and value proposition development, tailoring solutions to client needs, and closing deals
- Integration of the solution on the clients website
- Experience with CRM software (Salesforce)
- Familiarity with e-commerce platforms and online payment processing
- Role made redundant due to company downsizing
Sales and Services Consultant
Marriott
Cork
04.2024 - 10.2024
- Take full ownership of the customer experience including issue resolution
- Process all reservation requests received by phone
- Handle the different type of brands/customers: Select, Premium and Luxury
- Process billing disputes and account issues
- Work within an inbound call model with targets.
- Role on contract
Learning Consultant
LinkedIn
Dublin
03.2022 - 03.2023
- Assist corporations with Learning purchases
- Conduct one-on-one training and strategy sessions for our customers to help learn how to use the LinkedIn Learning platform and execute on their Learning and Development strategy
- Analyse and understand LinkedIn Learning clients and their business, answering all product inquiries and questions
- Work within a queue-support model with specific daily target
- Handle complex escalations to ensure customer satisfaction and improve customer experiences
- Primary point of contact for all technical activities, collaborating with major accounts administrators when facing technical problems on the platform
- Respect corporation launch deadline
- Establish effective working relationships with co-workers, managers, and product leads within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
- Engage with stakeholders to ensure departmental alignment within Learning product
- Team meetings to provide last product updates.
- Role made redundant due to company restructuring
Technical Advisor
Apple
Cork
01.2020 - 03.2022
- Technical troubleshooting on apple devices
- Billing management
- Team meetings by providing last update
- Welcome and introduce the new employees
- Member of communities (volunteering, money raising).
Sales Consultant Trainer
StaffMe
Paris
01.2017 - 11.2019
- Collaborating with internal departments to develop sales training materials that achieve defined learning outcomes
- Creating course materials and teaching aids that support content delivery and skills assessments
- Tracking training outcomes and ensuring alignment to retail business targets.
Store Manager
Jacadi
Paris
12.2015 - 11.2019
- Boost the sales 35% the last year of managing the store
- Leading sales team of 6 to reach company target
- Maintain high standards of customer service, moral and appearances to uphold company policies and improve shopping experience
- Coaching / Daily, weekly and monthly KPI’s analysis / Weekly business meeting / Create team challenge / Training new members / Stock orders / Scheduling / Retain customers (private sales, calls, loyalty) / Product feedback to the designer / quality team.
- Paris : 980 000 EUR
- Issy les moulineaux : 650 000 EUR
Executive Assistant
Jacadi
Orléans
01.2012 - 12.2015
- Scheduling, team meetings, business data analyse, weekly coaching.
Education
Master 1 - Business and Marketing
ICD Business School of Paris
Paris, FranceNational Certificate - Manager Assistant
Jean Zay High School of Orléans
Orléans, FranceSkills
- Business vision and KPI analysis
- Public speaking and presentation
- Strategic planning
- Business development
- Recruiting / development
- Sales coaching
- Conflict resolution
- Visual merchandising
- Inventory management
- Customer service
- Coordination
- Microsoft Office
- Windows & MacOS
- Communication
- Active listening
- Problem-solving
- Adaptability
- Multitask
- Reliability
- Organized / prioritization
- Time management
- Team player
- Interpersonal skills
- Fast learner
- Motivated
- Attention to detail
LANGUAGES
French
Native
English
Fluent
Arabic
Native
Accomplishments
- Becoming a LinkedIn online Instructor and create courses : "Apprendre avec LinkedIn Learning"
- Create a Product Update News channel, with monthly meeting : LinkedIn , Dublin
- Becoming a Sales Consultant Trainer : Delivery of sales training for luxurious retail sales teams
- New store opening at Jacadi : Jacadi, Montmartre
- Organize private sale soirée event for VIP Customer : Jacadi, Paris
Affiliations
- Volunteering
- Hiking
Timeline
Sales Representative
Results CX
10.2024 - 05.2025
Sales and Services Consultant
Marriott
04.2024 - 10.2024
Learning Consultant
LinkedIn
03.2022 - 03.2023
Technical Advisor
Apple
01.2020 - 03.2022
Sales Consultant Trainer
StaffMe
01.2017 - 11.2019
Store Manager
Jacadi
12.2015 - 11.2019
Executive Assistant
Jacadi
01.2012 - 12.2015
National Certificate - Manager Assistant
Jean Zay High School of Orléans
Master 1 - Business and Marketing
ICD Business School of Paris