Zahra Abbas
Luton,Bedfordshire
Summary
An experienced sales and customer service executive. Giving excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Excellent leadership ability with a drive to motivate and assist others while maintaining organisational objectives. Self-motivated, punctual and reliable, Passionate about building long lasting relationships.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Online Small Business Gift Shop Owner
Etsy
09.2021 - 09.2022
- Launch new products with detailed marketing plans.
- Creating custom gift sets and hampers for customers upon request.
- Creating pre-made gift sets and gift baskets to cater each occasion.
- Being attentive to customers and resolving any customer complaints or enquiries.
- Reached 800+ social media followers by posting strategic and quality content.
- Monitored competitor activity closely to remain ahead of market trends.
- Devised seasonal promotions to appeal to current customer appetite.
- Actioned customer feedback to develop product and service offerings.
Senior Sales Executive
USC - Frasers Group
09.2016 - 04.2020
- Ensure high level of customer satisfaction through excellent customer sales executive.
- Mentor team members and teach and help improve in order to enhance staff accomplishments.
- Keep up to date with product information, new lines and arrivals and upsell own branded products as well as promote gift cards or special offers.
- Process payment by using cash register, credit card machines, POS (Point Of Sale) computer system as well and handling returns and refunds and cashing up every night.
- Assist with placement of new products, including new in store or window displays.
- Making sure my designated department is priced correctly and merchandised according to company procedures and plans.
- Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
- Launching and opening new stores in different towns.
- Holding interviews in person or by telephone on behalf of the managers, or by other means for the purpose of completing forms, applications.
Sales Assistant
Sports Direct Frasers Group
09.2015 - 09.2016
- Process payment by using cash register, credit card machines, and/or POS (Point Of Sale) computer system.
- Ascertain customers needs and wants.
- Ensure high level of customer satisfaction through excellent customer service.
- Keep up to date with product information, new lines and upsell own branded products.
- Consistently delivering by upselling KPI targets.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Drivers Mate
United Parcel Services LTD.
12.2014 - 12.2014
- Obtained signatures on all invoices and credits.
- Packing and loading the vehicle so that items can be reached in the correct delivery order.
- Completing multiple deliveries and collections on foot of UPS packages.
- Processing payments and issuing receipts.
- Navigating and advising the driver in diversions.
- Checking all deliveries are accounted for against delivery sheets.
Teaching Assistant
Warden Hill Infant School
03.2009 - 03.2009
- Working with Students individually or in small groups
- Listening while Students read, reviewing or reinforcing class lessons
- Grading students class work and homework.
- Supporting and assisting children in learning class material using the teachers lesson plans, providing students with individualised attention
- Working with special needs students and encouraging them to participate in group work.
- Stocking supplies and photocopying, operating audio-visual equipment and keeping classroom equipment in order.
Education
NVQ Level 2 -
Challey High School For Girls
09.2005 - 09.2010
Level 2 Certificate - Hospitality and Catering Principles
Barnfield
01.2015 - 02.2015
BTEC Level 1 - Health and Social Care
Barnfield
02.2015 - 03.2015
NVQ Level 1 - Employability Skills.
SSG
06.2024 - 06.2024
NVQ Level 1 - IT Software Fudamentals.
SSG
07.2024 - 07.2024
NVQ Level 1 - Delivering Customer Service.
SSG
07.2024 - 07.2024
NVQ Level 1 - Introduction To Customer Service.
North Hertfordshire College.
11.2024 - 11.2024
NVQ Level 2 - Business Administration.
SSG.
01.2025 - 02.2025
Skills
- Client engagement techniques
- After-sales customer service
- Upselling
- Outstanding communication
- Leadership
- Fast Learner
- Visual merchandising
- Stock merchandising
- Excellent timekeeping
- Point of sale systems
- Positive attitude
- Retail KPI tracking
References
References available upon request.
Hobbies and Interest
Horse Riding/Archery/Hiking., Photography/Art/Exhibitions/Museums., Animals., Films/Theatre/Books., Music/Gigs., Fashion.
Timeline
NVQ Level 2 - Business Administration.
SSG.
01.2025 - 02.2025
NVQ Level 1 - Introduction To Customer Service.
North Hertfordshire College.
11.2024 - 11.2024
NVQ Level 1 - IT Software Fudamentals.
SSG
07.2024 - 07.2024
NVQ Level 1 - Delivering Customer Service.
SSG
07.2024 - 07.2024
NVQ Level 1 - Employability Skills.
SSG
06.2024 - 06.2024
Online Small Business Gift Shop Owner
Etsy
09.2021 - 09.2022
Senior Sales Executive
USC - Frasers Group
09.2016 - 04.2020
Sales Assistant
Sports Direct Frasers Group
09.2015 - 09.2016
BTEC Level 1 - Health and Social Care
Barnfield
02.2015 - 03.2015
Level 2 Certificate - Hospitality and Catering Principles
Barnfield
01.2015 - 02.2015
Drivers Mate
United Parcel Services LTD.
12.2014 - 12.2014
Teaching Assistant
Warden Hill Infant School
03.2009 - 03.2009
NVQ Level 2 -
Challey High School For Girls
09.2005 - 09.2010