Zahirul Islam
Huddersfield,UK
Summary
Dedicated professional with extensive experience in hospitality and service team management. Demonstrates strong leadership, problem-solving, and multitasking abilities, ensuring organisational efficiency and exceptional customer service. Proficient in computerised bookkeeping and various bookkeeping software, with a keen attention to detail and hygiene consciousness. Committed to training and development, fostering teamwork and collaboration among staff. Career goal: To leverage skills in a dynamic environment that values excellence in service delivery.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Kitchen assistant
Blue Tiger
Honley, UK
01.2024 - 04.2025
- Carrying in food deliveries and putting them into store
- Cleaning ovens, dishes, pans and other equipment
- Cleaning floor and disposing of kitchen waste and rubbish correctly
- Checking sell by dates and rotating stock
- Prepared ingredients for increased speed of cooking process.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Assisted in inventory management to avoid food wastage.
- Contributed to team communication, resulting in better workflow efficiency.
- Supported head chef in creating new menu items to diversify restaurant offerings.
Sales Assistant
Asia Food Store
Huddersfield, West Yorkshire
02.2022 - 05.2022
- Customer Service – Assisting customers with product selection/greeting and serving customers and advising them on products and services available in store
- Arranging product displays
- Processing payments (cash and digital)
- Stock control and rotation – ensure stock levels are maintained
- Resolving customer complaints
- Managed till operations smoothly, reducing waiting time for customers.
- Monitored trends in consumer behaviour with keen attention to detail.
Administrative assistant
Doctors's Diagnostic Centre (Bangladesh)
01.2018 - 10.2020
- Supported front-desk operations, including patient intake and appointment scheduling.
- Maintained accurate patient records and coordinated with medical staff.
- Assisted in billing and data entry using diagnostic software systems.
- Ensured hygienic and welcoming environment for patients.
- Facilitated communication between departments to streamline patient services.
- Contributed to quality assurance by collecting patient feedback and identifying areas for service improvement.
- Maintained stock levels to avoid shortages in office supplies.
Intern – General Banking & Customer Service
Mercantile Bank Limited, SME Branch (Bangladesh)
Nabiganj
04.2017 - 07.2017
- Contributed towards successful product launch through dedicated market research.
- Conducted in-depth market research to understand consumer behaviour.
- Ensured timely project completion for customer satisfaction.
- Improved team communication by organising regular team meetings and discussions.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Streamlined filing system, enhancing office efficiency.
Education
B.A. Honours - Business Administration
Sylhet international university
01.2013 - 01.2017
MSc - Management
University of Hertfordshire
Hertfordshire 01.2022 - 09.2023
Skills
- Leadership
- Attention to Detail
- Training and Development
- Teamwork and Collaboration
- Multitasking Abilities
- Service Team Management
- Organisational efficiency
- Equipment handling
- Excellent listening skills
- Hygiene consciousness
- Customer Service
- Computerised bookkeeping
- Bookkeeping experience
- Bookkeeping software proficiency
- Data entry proficiency
- Retail sales reporting
Affiliations
- bookkeeping traveling reading exploring technologies
Certification
Care Certificate,
Bookkeeping Certificate from udemy
Languages
English
Hindi
Bengali
Urdu
Personal Information
Nationality: Bangladeshi
References
References available upon request.
Timeline
Kitchen assistant
Blue Tiger
01.2024 - 04.2025
Sales Assistant
Asia Food Store
02.2022 - 05.2022
MSc - Management
University of Hertfordshire
01.2022 - 09.2023
Administrative assistant
Doctors's Diagnostic Centre (Bangladesh)
01.2018 - 10.2020
Intern – General Banking & Customer Service
Mercantile Bank Limited, SME Branch (Bangladesh)
04.2017 - 07.2017
B.A. Honours - Business Administration
Sylhet international university
01.2013 - 01.2017
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