Zahira Zara Kolo
London,Woodford green
Summary
Dedicated customer service professional with a strong background in community-oriented environments. Proven ability to enhance shopping experiences through effective teamwork and interpersonal skills. Committed to maintaining high standards in fast-paced retail settings while fostering a welcoming atmosphere for all guests.
Overview
1
1
Language
5
5
years of professional experience
Work History
crew member (recent)
Wingstop
01.2026 - Current
- Delivered fast, accurate service for positive customer experience.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
Care Assistant
care home
03.2025 - 08.2025
- Provided companionship and emotional support to residents, enhancing their overall well-being.
- Communicated effectively and patiently with residents, fostering trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Managed challenging behaviour sensitively, ensuring dignity and respect for each individual.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Conducted risk assessments to identify potential hazards within the care setting.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Babysitting
Self employed
06.2024 - 09.2024
- Provided safe and nurturing care for children aged 0-12, fostering a positive and secure environment.
- Delivered attentive childcare in a safe environment for children of various ages, establishing trusting relationships with families through consistent communication and demonstrating reliability.
- Managed bedtime routines for younger children, including bathing, reading stories, and ensuring a peaceful night's sleep.
- Assisted children with homework and school projects, enhancing their academic skills and knowledge.
- Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
- Relationships with families through dependable service.
Food Stalls assistant
Tamver
01.2023 - 12.2023
- Provided customer service and managed inventory at local events, enhancing overall visitor experience.
- Assisted event visitors with product questions during busy set-up periods.
- Guided visitors to designated areas, ensuring a positive first impression.
- Worked closely with team members to keep activities running smoothly.
- Developed practical skills through hands-on experience with senior staff in various tasks. and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
Primary School Teaching Assistant
primary schol
02.2022 - 09.2023
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Maintained excellent student relationships by providing ongoing support.
- Supported classroom activities and helped children with learning tasks. Adapted to diverse age groups
- Maintained a safe and tidy classroom, adhering to health and safety guidelines.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Helped teachers monitor playtime activities during break times.
Education
A-levels - English Literature, Psychology, Politics
Bsix sixth form college
Lower Clapton, HCK09-2026
Connaught school for girls and Lammas sixth form -
Connaught school for girls and Lammas sixth form
Leyton06-2023
Skills
- Advanced customer service
- Point of sale operation
- Health and safety awareness
- Time management
- Problem resolution
- Team collaboration
- Communication skills
- Effective communication
- Organisational skills
- Adaptable and quick learner
- Punctual
- Reliable
- Proactive
- Hospitality skills
- Team player with a positive attitude
- Quick learner
Languages
English
Proficient
C2
Timeline
crew member (recent)
Wingstop
01.2026 - Current
Care Assistant
care home
03.2025 - 08.2025
Babysitting
Self employed
06.2024 - 09.2024
Food Stalls assistant
Tamver
01.2023 - 12.2023
Primary School Teaching Assistant
primary schol
02.2022 - 09.2023
A-levels - English Literature, Psychology, Politics
Bsix sixth form college
Connaught school for girls and Lammas sixth form -
Connaught school for girls and Lammas sixth form