Zahira Khan

Summary

Dynamic and results-driven professional with expertise in sales and lead generation, specialising in cold calling, warm lead conversion, and B2B prospecting. Proficient in customer relationship management using platforms such as Bitrix24 and HubSpot CRM, with a strong focus on account management. Adept at communication skills including relationship building, rapport building, and conflict resolution, complemented by high-volume call handling capabilities. Demonstrates operational excellence through data accuracy, health and safety compliance, confidentiality, and team leadership. Committed to leveraging these skills to drive business growth and enhance customer satisfaction.

Overview

years of professional experience

Work history

Appointment Setter (Remote)

Eco Improvements

- 2026.06

Act as the primary point of contact for prospective customers, identifying energy efficiency needs and qualifying leads for solar panel installations.
Manage a high volume of outbound and inbound calls, delivering persuasive pitches to secure qualified appointments for the sales team.
Overcome objections professionally by educating prospects on the financial and environmental benefits of solar energy.
Maintain accurate, real-time records of customer interactions and scheduled appointments within the company tracking system.

Sales Representative (Remote)

Hameed Consolidated LTD

2013.08 - 2025.06

Successfully convert incoming warm leads by guiding prospective clients seamlessly through the inquiries, ordering, and onboarding processes.
Conduct targeted cold-calling campaigns to identify and secure nationwide B2B partnerships, expanding the company’s market footprint.
Consistently meet and exceed weekly and monthly sales quotas, directly contributing to year-over-year revenue growth.
Utilize Bitrix24 CRM to precisely document lead management activities, client interactions, and essential follow-up schedules.
Cultivate and maintain long-term client partnerships by delivering tailored, high-quality service solutions.

Deputy Manager

Pencil Pots Day Nursery

2012.01 - 2013.08

Oversaw daily operations, ensuring strict compliance with health and safety checks every morning to guarantee a safe, stimulating environment.
Implemented and enforced strict regulatory policies and internal nursery procedures.
Fostered strong, collaborative partnerships with parents and multi-disciplinary teams to support child development.
Maintained absolute confidentiality regarding sensitive client and business files, ensuring data records were meticulously up to date.

Education

Accounting Technician Diploma -

Pitman Training

CCLD NVQ Level 3 - Childcare

BTEC Level 2 - Teaching Assistant

AVCE Business Studies Diploma - undefined

GCSEs - Business Studies

Loxford School

Ilford

Skills

Sales & Lead Generation: Cold Calling, Warm Lead Conversion, Appointment Setting, B2B Prospecting
Customer Relationship Management: Bitrix24, Hub Spot CRM, Account Management

Communication: Relationship Building, Rapport Building, Conflict Resolution, High-Volume Call Handling
Operations & Administration: Data Accuracy, Health & Safety Compliance, Confidentiality, Team Leadership

Timeline