Zahir Ali
London
Summary
Dynamic professional with a strong focus on customer satisfaction and brand awareness development. Demonstrates exceptional skills in conflict management, change implementation, and event planning. Known for resilience under pressure and effective team leadership, fostering a collaborative environment. Committed to continuous improvement through feedback receptiveness and initiative taking, aiming to drive organisational success.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Warehouse Operative
Amazon
05.2017 - 03.2019
- Efficiently handle incoming and outgoing shipments, including receiving, unloading, inspecting, and storing goods according to established procedures and safety guidelines.
- Utilize forklifts, pallet jacks, and other warehouse equipment to move and organize stock within the warehouse, optimizing storage space and accessibility.
- Accurately pick and pack orders, ensuring the correct items are selected, packaged securely, and prepared for shipment.
- Conduct regular stock checks and inventory counts, reconciling discrepancies and maintaining inventory accuracy.
- Collaborate with team members to meet daily targets and deadlines, contributing to a smooth and efficient warehouse operation.
- Maintain a clean and organized work environment, adhering to health and safety regulations and participating in regular safety training.
Site Manager Covid test site
MITIE-London
London
11.2020 - 12.2023
- I was directly responsible for the overall management of the testing operation
- I had to manage all activities and outputs of the Local Testing site, ensuring the safety of all staff and service users
- I was ensuring timely preparation and submission of all reports and returns as required
- I also had to problem-solve and create solutions to complex problems
- Monitored stock levels, performed stock counts, and maintained inventory records to facilitate accurate ordering and replenishment.
- Liaised with suppliers and logistics partners to coordinate deliveries, resolve discrepancies, and ensure timely stock replenishment.
- Conducted analysis of stock movements and sales trends to optimize stock assortment and identify slow-moving or obsolete items for clearance.
- Contributed to the development and implementation of efficient stock control procedures, improving overall inventory management within the company.
- I also had to ensure safety regulations and procedures are adhered to
- Manage personnel resources and train and motivate the team to deliver service excellence
- Undertake training on hand washing and ensure personal hygiene is maintained to a high level and correct PPE is always worn
- Understanding of Regulatory Requirements
Library Assistant
Camden Council
London
02.2024 - 07.2025
- Assist patrons with reference inquiries, locating materials, and navigating library resources both in-person and via email/phone.
- Maintain the organization of library collections, shelving books, and ensuring proper categorization according to the Dewey Decimal System.
- Collaborate with the acquisitions team to process new materials, including cataloguing, labelling, and entering data into the library system.
- Conduct regular inventory checks and manage interlibrary loan requests, ensuring timely delivery and return of borrowed items.
- Contributed to the development and execution of library programs and events, aiding in logistical planning, marketing, and coordination of activities.
- Provided research assistance to students and faculty, guiding them in effectively using library databases, archives, and other resources.
- Assisted in digitization projects, ensuring the preservation and accessibility of historical documents and rare materials.
- Created descriptive finding aids to facilitate access to archival collections and enhance searchability.
Relationship officer
Camden Council
London
08.2025 - Current
- Provided a face-to-face first point of contact for residents in a busy public service environment
- Built strong trusting relationships with citizens through empathy active listening and clear communication
- Resolved enquiries at first contact using a solution-focused and citizen-centred approach
- Supported residents to access council services identifying barriers and offering practical guidance
- Managed sensitive and complex interactions calmly while maintaining professionalism and trust
- Gathered customer feedback and shared insights to support continuous service improvement
- Worked collaboratively with colleagues to deliver a positive inclusive customer experience
Social media community agent
BMW
London
12.2024 - Current
- Managed brand community interactions across social media platforms in a fast paced public facing environment
- Acted as the first point of contact for customer comments questions and feedback
- Built positive relationships with the community using an engaging human and brand aligned tone of voice
- Responded to high volumes of interactions while maintaining consistency accuracy and brand values
- Used a solution focused approach to handle queries feedback and sentiment in real time
- Identified recurring themes insights and audience needs and fed these back to internal teams
- Ensured all responses were relevant respectful and aligned with campaign and content objectives
- Supported community growth by driving conversation engagement and repeat interaction
Education
GCSEs - Maths English Science Business
Aylward Academy
09.2012 - 06.2017
A-Levels - Business and IT
Aylward academy
09.2017 - 05.2019
Computer science
University of Westminster
London, England 08.2019 - 06.2021
Skills
- Customer focus
- Patience and tolerance
- Conflict management
- Change implementation
- Event planning
- Brand awareness development
- Initiative taking
- Feedback receptiveness
- Resilience under pressure
- Team Leadership
Certification
- Emergency First Aid at Work
- May 2021 to Present
Additional information
- AREAS OF EXPERTISE
- PERSONAL
- Happily, able to work most days.
- Always smartly dressed, articulate and presentable.
- Ability to take ownership of issues and to work alone with little or no supervision.
- Extremely organised with a high level of attention to detail.
- Ability to respond to timeframes and deadlines with pace.
Languages
English
Fluent
References
References available upon request.
Timeline
Relationship officer
Camden Council
08.2025 - Current
Social media community agent
BMW
12.2024 - Current
Library Assistant
Camden Council
02.2024 - 07.2025
Site Manager Covid test site
MITIE-London
11.2020 - 12.2023
Computer science
University of Westminster
08.2019 - 06.2021
A-Levels - Business and IT
Aylward academy
09.2017 - 05.2019
Warehouse Operative
Amazon
05.2017 - 03.2019
GCSEs - Maths English Science Business
Aylward Academy
09.2012 - 06.2017