Zahara Aden Gamadid
Harlesden High Street,London
Summary
Dedicated professional with a strong background in customer service excellence and administrative leadership. Proficient in customer engagement, basic accounting principles, and invoice processing. Demonstrates exceptional time-management, data interpretation, and crisis response skills. First-aid certified with a proven track record of effective leadership and commitment to enhancing customer experiences. Career goal: to leverage extensive skills in a dynamic role that fosters growth and innovation.
Overview
12
12
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work History
School Run Coordinator
TRIPLE A TRANSPORT LTD
City of London
09.2024 - 12.2024
- Ensured timely pickup and drop-off of students, reducing travel time
- Coordinated driver and passenger schedules
- Ensured safeguarding and welfare of students
- Ensured safe handover of pupils to parents or guardians
- Served as primary contact for schools, parents, and transport staff
- Managed inquiries, updates, and complaints professionally
- Ensured strict health and safety compliance
- Ensure vehicles comply with safety standards and undergo regular maintenance
- Managed emergency procedures during transportation
- Maintained accurate records and generated comprehensive reports such as vehicle usage, incidents, and route performance
- Reported issues to management or relevant authorities
- Coordinated transport for students with special educational needs and disabilities
- Provided customised solutions for unique needs including wheelchair access and support staff
- Demonstrated expertise in crisis management
- Managed vehicle breakdowns, delays, and staff shortages effectively
- Delivered timely solutions to reduce operational disruption
- Ensured transport activities complied with local authority and school policies
- Kept current with regulations and implemented necessary changes
- Secured contracts from local councils
- Verified right to work status
- Ensured MOT validity for six months
- Maintained records of V5C and rental agreements
- Obtained Private Hire Vehicle licence (Car PCO)
- Conducted TFL licence checks for vehicles and drivers
- Overseas training including PATs training
- Coordinated face-to-face meetings between staff and families
Accounts assistant
AMA ACCOUNTANTS GBR LTD
Nairobi
01.2023 - 09.2024
- Recorded sales transactions, outgoing payments, and receipts to support financial governance.
- Improved accuracy of financial data by conducting thorough checks and balances.
- Navigated various accounting systems and followed different accounting techniques to meet company standards.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Reviewed, analysed and processed overheads.
- Uploaded invoices using Xero accounting software after verifying data..
- Identified and resolved administrative errors, recommending preventative action to improve data quality.
- Ensured compliance with accounting standards through diligent record keeping.
- Managed payroll by tracking employee hours and entitlements.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Assisted in monthly closings, ensured timely completion of tasks.
- Kept and updated digital and physical financial records.
- Managed client accounts to ensure timely payments.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Provided administrative support to the finance team for seamless operations.
- Met deadlines by managing workload independently.
- Supported team by demonstrating respect and willingness to help.
Administrative Manager
ALLIANCE HOSPITAL LTD
Nairobi
05.2021 - 09.2022
- Supervised preparation of processes and bill presentations for quality and accuracy
- Monitored billing activities and managed performance standards
- Led meetings to streamline project timelines and resource allocation
- Developed and managed spreadsheets, databases and reports for administrative oversight
- Developed and implemented effective policies for operational procedures
- Assigned tasks to team, monitored progress and updated clients
- Maintained organised medical and employee records
- Managed prompt ordering and stocking of medical and office supplies
- Prepared and reviewed operational reports to ensure accuracy and efficiency
- Stay current with state and healthcare regulations to implement billing changes
Outpatient Manager
ALLIANCE HOSPITAL LTD
Nairobi
09.2019 - 05.2021
- Identified clients' needs through direct assessments and collaboration with medical professionals
- Collaborated with team to create personal development plans and boost performance
- Managed crisis situations through direct support and resource advocacy
- Ensured compliance with organisational objectives, policies, and safety standards
- Managed smooth transitions from care facilities to step-down environments
- Implemented corporate regulations, policies and procedures to enhance safety and security
- Demonstrated initiative and sound judgment to solve problems
- Enhanced patient care through streamlined admissions processes
- Reviewed operational reports to spot opportunities and issues
Administrative Manager
SEVEN MEDIA LTD
Nairobi
01.2017 - 07.2019
- Ensured client service quality by adhering to their requirements and follow-ups
- Ensured all adverts complied with legislation and regulations
- Managed Kenya Municipality permit applications and renewals
- Conducted regular site visits to maintain locations in good condition
- Monitor media placements and manage progress reports
Relationship Manager SME & Corporate
FIRST COMMUNITY BANK LTD
Nairobi
05.2016 - 12.2016
- Conveyed policy changes and project updates to customers and stakeholders
- Strengthened relationships with key service providers, vendors, and customers
- Confirmed weekly accounts opened and followed up with new clients to fund accounts
- Developed and maintained strong relationships with corporate clients
- Enhanced bank's corporate brand presence
- Generated revenue pools through corporate sales to increase fee-based income
- Delivered industry-leading customer service and advisory to new and existing corporate clients
- Proposed innovative ideas based on client requests
- Managed key customer relationships through regular contact and visits
- Built strong relationships with corporate clients, enhancing bank's investment and banking preference
- Identified and exploited cross-selling opportunities to align bank products with customer needs
- Built profitable customer relationships in target market
- Ensured compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Mentored junior team members
Customer Care Representative
FIRST COMMUNITY BANK LTD
Nairobi
04.2014 - 05.2016
- Verified new accounts ensuring KYC compliance and signed documentation
- Approved and authorised new accounts
- Authorised cheque book requests and ATM applications
- Addressed customer enquiries and provided expert advice
- Submitted accurate and timely customer service reports to management
- Maintained accurate records of discussions and correspondence
- Supervised all CSR activities
- Trained and prepared performance reports on customer service representatives
- Verify weekly account openings and follow up with new clients to fund accounts
- Prepared and signed bank reports on customer requests
- Acted as Operation Officer during absences
- Maintained high professional standards and delivered quality services at competitive prices
Direct Sales Representative
FIRST COMMUNITY BANK LTD
Nairobi
05.2013 - 04.2014
- Enhanced product functionality through customer feedback reports
- Developed creative strategies to promote products
- Maintained strong communication with clients to promote company reputation
- Increased revenue by consistently meeting monthly and quarterly sales targets
- Researched market and industry trends to identify competitor positioning
- Enhanced client engagement through dynamic sales presentations and strategic meetings
- Outlined product features, pricing and warranty details
- Expanded client base through effective networking and personal visits
- Enhanced sales process by providing actionable feedback to management
- Managed stressful situations and multitasked efficiently
- Increased revenue by attracting new customers and fostering relationships with existing accounts
- Managed multiple tasks in a dynamic setting
- Handled customer objections tactfully, led to increased sales conversions.
- Resolved customer queries effectively, promoted excellent service standards.
- Broadened customer bases to meet demanding sales territory targets.
Education
BACHELOR OF ARTS - POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF NAIROBI
09.2022 - 09.2024
DIPLOMA IN PURCHASING AND SUPPLIES MANAGEMENT - undefined
UNIVERSITY OF NAIROBI
09.2012 - 09.2021
CERTIFICATE IN PURCHASING AND SUPPLIES MANAGEMENT - undefined
UNIVERSITY OF NAIROBI
02.2011 - 08.2011
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
NEP GIRLS HIGH SCHOOL
01.2007 - 12.2010
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
YOUNG MUSLIM PRIMARY SCHOOL
01.1999 - 12.2006
Skills
- Customer engagement
- Basic accounting principles
- First-aid certified
- Customer service excellence
- Administrative leadership
- Crisis response
- Time-management
- Invoice processing
- Data interpretation
- Leadership skills
Languages
ENGLISH
SWAHILI
SOMALI
URDU (CONVERSATIONAL)
Certification
CHILDCARE LEVEL 3
PAEDIATRIC FIRST AID
CHILD SAFEGUARDING AND ADVANCED TAINING LEVEL 4
References
References available upon request.
Timeline
School Run Coordinator
TRIPLE A TRANSPORT LTD
09.2024 - 12.2024
Accounts assistant
AMA ACCOUNTANTS GBR LTD
01.2023 - 09.2024
BACHELOR OF ARTS - POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF NAIROBI
09.2022 - 09.2024
Administrative Manager
ALLIANCE HOSPITAL LTD
05.2021 - 09.2022
Outpatient Manager
ALLIANCE HOSPITAL LTD
09.2019 - 05.2021
Administrative Manager
SEVEN MEDIA LTD
01.2017 - 07.2019
Relationship Manager SME & Corporate
FIRST COMMUNITY BANK LTD
05.2016 - 12.2016
Customer Care Representative
FIRST COMMUNITY BANK LTD
04.2014 - 05.2016
Direct Sales Representative
FIRST COMMUNITY BANK LTD
05.2013 - 04.2014
DIPLOMA IN PURCHASING AND SUPPLIES MANAGEMENT - undefined
UNIVERSITY OF NAIROBI
09.2012 - 09.2021
CERTIFICATE IN PURCHASING AND SUPPLIES MANAGEMENT - undefined
UNIVERSITY OF NAIROBI
02.2011 - 08.2011
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
NEP GIRLS HIGH SCHOOL
01.2007 - 12.2010
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
YOUNG MUSLIM PRIMARY SCHOOL
01.1999 - 12.2006
CHILDCARE LEVEL 3
PAEDIATRIC FIRST AID
CHILD SAFEGUARDING AND ADVANCED TAINING LEVEL 4
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