Zafran Ali

• Loaded and unloaded hazardous materials safely, following strict guidelines for proper handling techniques.
• Maintained accurate logs, ensuring compliance with Department of Transportation regulations.
• Operated specialized equipment such as pumps, hoses, valves, and fittings during the loading and unloading process securely.
• Maintained a clean driving record by practicing defensive driving techniques and staying vigilant about potential hazards on the road.

• 18 tonne truck
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• Kept goods safely and securely locked within lorries to comply with company guidelines.
• Maintained trucks in excellent, safe and efficient working order through regular inspections and performance tests.
• Packed vehicle, reviewing paperwork and goods to ensure load matched customer orders.
• Maintained excellent customer satisfaction by completing deliveries within set deadlines.
• Performed route-planning tasks for multi-drop deliveries, using GPS, maps or other navigational systems to avoid getting lost.

• Planned logistics across united kingdom to reliably meet delivery requirements.
• Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
• Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
• Safely loaded and unloaded packages with zero material damage.
• Applied personal road knowledge and GPS application to set shortest routes.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
• Carried heavy items to customers' desired location using best moving and handling practices.

Multi-DROP delivery driver

this was alot of agency work, working mostly as a delivery driver but also warehouse packing and organisation

• Loaded and unloaded vehicles and secured items for long road trips by using buck and strap equipment.
• Assessed all vehicles in fleet every morning and evening, identifying those requiring immediate repair work and minor maintenance.
• Transported beds and ottoman goods, including hazardous materials, without incident across United Kingdom.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Operated with safety and skill to avoid accidents and delays.
• Inspected load security and checked for any damages.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Worked on agency work due to losing my job because of covid-19 and traveling to london was not permitted whatso ever,

i had been working for many multi drop / delivery van driving companies

for example :

bond (tyre wholesaler ) delivery company delivering tyres to car garages

multi drop delivery company in woking delivering parcels like amazon ebay etc

FWG Sales ltd working as a driver loading and unloading van for partners with john lewis delivering beds to customers homes and also fitting the beds we would manage to fix 10-12 beds daily.

• Generated company growth for 1 consecutive years through market expansion and sales.
• Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
• Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Forecasted product sales and achieved quarterly and annual sales objectives.
• Resolved average of 100's customer complaints per month regarding sales and service.
• Monitored sales team performance and provided effective training to help reach sales targets.
• Assisted marketing department in optimising strategic initiatives in local area recruiting.

• Delivered high level of service to customers in effort to build upon future relationships.
• Resolved issues quickly through meticulous research and quick decision making.

• Monitored multiple databases to keep track of all company inventory.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Delivered high level of service to customers in effort to build upon future relationships.
• Resolved issues quickly through meticulous research and quick decision making.
• Led and contributed to market and business development activities, identifying and pursuing new potential client services opportunities.

• Delivered high level of service to customers in effort to build upon future relationships.
• Resolved issues quickly through meticulous research and quick decision making.
• Accessed required resources to assist clients with complicated tax issues, including complex business transactions, debt restructuring, bankruptcy and financial due diligence.
• Retained key clients and business integrity throughout company transition to new location.
• Formed and sustained strategic relationships with clients.

• Delivered high level of service to customers in effort to build upon future relationships.
• Resolved issues quickly through meticulous research and quick decision making.

• Delivered high level of service to customers in effort to build upon future relationships.
• Resolved issues quickly through meticulous research and quick decision making.

• Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
• Operated handheld scanners to track merchandise throughout fulfillment process.
• Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
• Promoted workplace safety and production efficiency by keeping work spaces clean, organised and free of hazards.
• Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
• Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
• Marked and labelled containers with accurate shipping information to prevent delays.

• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
• Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.

• Adeptly handled 10 of inbound calls per day, generating increase in sales revenue annually.
• Supported in improving operations and resolving issues to deliver top-notch customer service.
• Coordinated with Jobs to ensure the effective implementation.
• Implemented new team on boarding program, reducing training time from 4 weeks to 2.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Improved company customer service rating by 100%.
• Managed team of 4 employees, overseeing the hiring, training, and professional growth of employees.
• Managed the coordination of Jobs to ensure consistent smooth running.
• Monitored multiple databases to keep track of all company inventory.
• Received consistently positive feedback for service, continually working with energy and enthusiasm.

• Recommended repairs and outlined costs to customers, building trust through honest and caring feedback on vehicle condition.
• Monitored multiple databases to keep track of all company inventory.
• Carried out essential Task to improve day-to-day operations.

• Recommended repairs and outlined costs to customers, building trust through honest and caring feedback on vehicle condition.
• Greeted and tended to customers within 20-minute timeframe, building rapport and trust.
• Performed tyre changes and wheel alignments within 30-minute timeframe.
• Performed service, maintenance and repair tasks, including MOT failure jobs, within 1 Hour turnaround.

• Observed customers for suspicious behaviours and signs of theft.
• Learned roles of other departments to provide coverage and keep store operational.
• Maintained clean, tidy and organised checkout areas.
• Added new merchandise to checkout lane shelves and kept displayed products neat and orderly.
• Bagged up purchased items properly to prevent delicate products from breakage.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Maintained store areas in a neat and clean fashion for professional appeal.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Provided customers with payment information and processed credit card payments and cash transactions.
• Properly verified customer identification for alcohol or tobacco purchases.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Checked purchased merchandise for problems and signs of tampering before processing any return or exchange.
• Assessed customer needs and responded appropriately to questions.
• Trained new team members in cash register operation, stock procedures and customer service.
• Worked overtime shifts during busy periods or times of unexpected high volume.
• Helped customers find specific products, answering questions and offering advice.

• Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
• Loaded vehicle and properly secured items to prevent damage during transportation.
• Handled merchandise carefully to provide safe delivery and transport.
• Established long-term customer relationships through prompt and courteous service.