Zackary King
Bristol
Summary
As a dedicated individual who enjoys working and is always keen to take a hands-on approach to getting things done, and ensure that work is done as effectively as possible no matter what the task. Trustworthy, industrious, and approachable, and keen to work within a team as and when necessary. With a willing and positive attitude to achieve goals whether personally or professionally.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Advisor
National Windscreens
10.2023 - Current
- Uphold and maintain general data protection regulations for customers to ensure security and safety at all times
- Input data accurately whilst on call with customers to ensure quick and meaningful communication between the customer and all departments
- Navigate the internal bespoke software tools to arrange appointments and resolve customer issues quickly and effectively across multiple regions and offices
- Consider customer queries and respond with appropriate solution and information relevant to their case
- Communicating with 3rd parties to authorise claims to be advanced, proof would be required from Insurers, Companies and/or individuals to proceed claims and filed against the claim for audit tracking purposes
- Resolve logistic issues to ensure supply of products to various sites to enable engineers to fulfill the allotted booking within specified time frames
- Adhere to company policies relating to effective work streams, to maximise time available to customer calls
- Facilitate customer payments and refunds by liaising with the correct team to ensure prompt resolution of the customer enquiry.
Record Administrator
Spire (Private Hospital)
03.2023 - 09.2023
- Adhering to the Principles of General data Protection regulations due to the sensitive nature of the patient information being handled
- Reviewing of files (Patient History) for inconsistencies, ensuring documentation is up to-date and accurate, readily available and situated accordingly
- Generate and provide a group of compiled files (Patient History & NHS referrals) for Consultants, Doctors and clinical staff
- Liaise interdepartmentally to request documents and resolve any issues arising
- Support the wider team with their workloads, promoting a cooperative atmosphere and helping the team to reach daily goals
- Investigate and retrieve missing files using problem-solving skills and software tools
- Working with NHS policies and procedures to ensure patient files are copied accurately and returned to NHS within timescales contingent on medical produres taking place.
Waiter
Rick Steins Seafood Restaurant
10.2022 - 12.2022
- Maintained clean and well-organised dining areas by setting tables, clearing them after guests left and keeping necessary dining supplies stocked
- Consistently committed to more shifts and covering colleagues
- Effectively understood and relayed new information regarding changes to the menu, environment and procedures
- Improved skills by listening to feedback by senior members of staff and worked on consistently integrating them
- Demonstrated financial integrity, taking cash and card payments
- Took and orders and made sure to avoid miscommunication with clarification
- Ad hoc requirements to work in various locations from supply to front of house as and when needed.
Kitchen Porter
Prawn on the lawn
03.2022 - 10.2022
- Showed excellent self-reliance, committing to tasks that supported the kitchen team effectively and promoted teamwork
- Repeatedly trusted with ad hoc tasks, that involved collecting goods and the exchanging of funds offsite
- Closely worked with chefs in food preparation, enhancing existing skills
- Required to work in various locations when needed to support different teams in primarily kitchen but also front of house.
Kitchen Porter
St Petrocs Bistro (Rick Stein)
04.2021 - 11.2021
- Maintaining the work area to a high standard of cleanliness, using methodologies employed to ensure the “Very Good” hygiene rating of Rick Stein's restaurant group
- Ensuring the levels of stored goods were maintained for consistent meal delivery
- Taking inventory of food from various suppliers on deliveries of produce against invoices
- As part of the team, there would be requirements to work at alternate sites in various roles, preparing of food, waiting on and general kitchen duties as necessary
- Provided feedback on enhancing the role to enable streamlining within the business using knowledge gained through previous roles.
Kitchen Porter
Trevisker Garden Centre
12.2019 - 07.2020
- A key part of the role was to ensure cleanliness and tidiness throughout the Centre within the hospitality section
- Work station equipment would need to be maintained at all times available to be utilised as and when necessary
- Prioritising the necessary Kitchen equipment and tableware in constant use, which required more attention to keep the stocks available at all times during high demand in the kitchen and front of house
- Food preparation would need to be done to keep stock levels at a set minimum, this would range from making food items from scratch to creating sauces for the chefs, and in certain instances making a variety of pizzas from prepped dough to a finished cooked product
- Completed various ad hoc requests from front and back of house as and when needed, whilst keeping on top of the standard porter duties
- Completed requests from front of house and back of house for items and additionally requests for service.
Education
A-level: Economics, Accounting, Business -
TRURO & PENWITH COLLEGE
09.2020 - 05.2021
GCSE'S + Business, Sports Studies -
Wadebridge School
09.2014 - 05.2018
Skills
Customer Service & Communication
Professional Manner
Data Entry & Analysis
Problem Solving & Fact Checking
Time Management
Quick: Study / Learner
Collaboration & Cooperative
Timeline
Customer Service Advisor
National Windscreens
10.2023 - Current
Record Administrator
Spire (Private Hospital)
03.2023 - 09.2023
Waiter
Rick Steins Seafood Restaurant
10.2022 - 12.2022
Kitchen Porter
Prawn on the lawn
03.2022 - 10.2022
Kitchen Porter
St Petrocs Bistro (Rick Stein)
04.2021 - 11.2021
A-level: Economics, Accounting, Business -
TRURO & PENWITH COLLEGE
09.2020 - 05.2021
Kitchen Porter
Trevisker Garden Centre
12.2019 - 07.2020
GCSE'S + Business, Sports Studies -
Wadebridge School
09.2014 - 05.2018
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