Zackary Butler
Aberdeen
Summary
Civil & Structural Engineering student at the University of Aberdeen, expected to graduate in June 2026, specialising in mechanics and geotechnics with a focus on code-driven design using Eurocode standards. Proficient in MATLAB and Python for calculations, model development, and data visualisation. Committed to advancing knowledge in energy transition, sustainability, and resilient infrastructure while emphasising safety and organisation. Aiming to enhance practical design skills and contribute effectively through teamwork and clear documentation.
Overview
16
16
years of professional experience
Work history
Sales Assistant
Maidenhead Aquatics
Aberdeen
03.2021 - Current
- Assisted customers with product inquiries and provided information about promotions.
- Organised merchandise displays to enhance visual appeal and improve customer engagement.
- Processed transactions efficiently at checkout, ensuring accuracy and customer satisfaction.
- Collaborated with team members to maintain a clean and orderly sales environment.
- Provided daily care and maintenance for livestock, ensuring optimal health and well-being.
Customer Service Assistant
Reed Recruitment agency
London
02.2020 - 06.2020
- Addressed customer complaints with poise and expertise, ensuring appropriate solutions for sustained customer satisfaction.
Fulfilment Centre Associate
PMP Recruitment
London
11.2019 - 01.2020
- Gathered and dispatched items hourly for shipment, maintaining compliance with company deadlines.
Digital IT Operations Engineer
TJX Europe
Watford, Hertfordshire
11.2017 - 09.2019
- Identified and resolved operational issues to enhance E-Commerce platform functionality.
- Co-ordinated communication between internal and external teams to improve collaboration.
- Managed and responded to email queries, ensuring timely resolution of customer inquiries.
- Conducted incident and problem management to minimise disruptions.
- Collected, analysed, and summarised operating data to inform strategic decisions.
- Produced detailed weekly reports on website performance metrics.
Service desk analyst
TJX Europe
Watford, Hertfordshire
04.2016 - 06.2017
- Managed ticket queues, ensuring adherence to Service Level Agreements.
- Performed diagnostics and troubleshooting via phone, providing clear instructions to staff.
- Handled telephone calls and emails to address client inquiries promptly.
- Processed access, software, and hardware requests efficiently.
- Compiled data and information for second-line support teams.
- Generated and managed reports to track performance metrics.
Customer service operator
TJX Europe
Watford, Hertfordshire
08.2015 - 04.2016
- Assisted customers with inquiries and complaints regarding high street and e-commerce transactions.
- Answered customer queries through telephone and email communications.
- Contacted third-party companies on behalf of customers to facilitate resolutions.
- Provided assistance in resolving complaints to enhance customer satisfaction.
Trainee alarm engineer
Harding Fire Protection Services
London
08.2014 - 08.2015
- Installed and configured various fire alarm systems in residential and commercial properties.
- Conducted routine inspections and maintenance on alarm systems to ensure compliance with safety regulations.
- Assisted in troubleshooting and repairing faulty alarm systems to restore functionality promptly.
- Collaborated with a senior engineer to design and implement fire safety solutions tailored to the client's needs.
Assistant manager
Yates Wine Lodge
Harrow
03.2010 - 08.2014
- Led team in achieving operational excellence through effective communication and collaboration.
- Enhanced customer service standards by implementing training programmes for staff.
- Coordinated scheduling and resource allocation to optimise team performance and output.
- Developed and maintained positive relationships with clients and stakeholders to ensure satisfaction.
Education
Bachelor of Engineering - Civil and Structural Engineering
University of Aberdeen
Aberdeen 09.2022 -
Certificate of Higher Education - Built Environment
North East Scotland College
Aberdeen 09.2021 - 07.2022
Access to - Python
The Open University
01.2021 - 06.2021
BTECH National certificate - Art & Design
Harrow College
London 09.2006 - 06.2009
GCSEs -
Nower Hill High School
HarrowSkills
- Problem-solving
- Calm under pressure
- Leadership
- Detail and deadline driven
- Surveying techniques familiarity
- SOLIDWORKS
- Structural analysis
Notable Projects
Discord Bot - An automated image-processing pipeline to extract and collate game scores from mobile screenshots, replacing manual entry with a repeatable, auditable workflow.
References
References available upon request.
Timeline
Bachelor of Engineering - Civil and Structural Engineering
University of Aberdeen
09.2022 -
Certificate of Higher Education - Built Environment
North East Scotland College
09.2021 - 07.2022
Sales Assistant
Maidenhead Aquatics
03.2021 - Current
Access to - Python
The Open University
01.2021 - 06.2021
Customer Service Assistant
Reed Recruitment agency
02.2020 - 06.2020
Fulfilment Centre Associate
PMP Recruitment
11.2019 - 01.2020
Digital IT Operations Engineer
TJX Europe
11.2017 - 09.2019
Service desk analyst
TJX Europe
04.2016 - 06.2017
Customer service operator
TJX Europe
08.2015 - 04.2016
Trainee alarm engineer
Harding Fire Protection Services
08.2014 - 08.2015
Assistant manager
Yates Wine Lodge
03.2010 - 08.2014
BTECH National certificate - Art & Design
Harrow College
09.2006 - 06.2009
GCSEs -
Nower Hill High School
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