Summary
Overview
Work history
Education
Skills
Notable Projects
References
Timeline
Generic

Zackary Butler

Aberdeen

Summary

Civil & Structural Engineering student at the University of Aberdeen, expected to graduate in June 2026, specialising in mechanics and geotechnics with a focus on code-driven design using Eurocode standards. Proficient in MATLAB and Python for calculations, model development, and data visualisation. Committed to advancing knowledge in energy transition, sustainability, and resilient infrastructure while emphasising safety and organisation. Aiming to enhance practical design skills and contribute effectively through teamwork and clear documentation.

Overview

16
16
years of professional experience

Work history

Sales Assistant

Maidenhead Aquatics
Aberdeen
03.2021 - Current
  • Assisted customers with product inquiries and provided information about promotions.
  • Organised merchandise displays to enhance visual appeal and improve customer engagement.
  • Processed transactions efficiently at checkout, ensuring accuracy and customer satisfaction.
  • Collaborated with team members to maintain a clean and orderly sales environment.
  • Provided daily care and maintenance for livestock, ensuring optimal health and well-being.

Customer Service Assistant

Reed Recruitment agency
London
02.2020 - 06.2020
  • Addressed customer complaints with poise and expertise, ensuring appropriate solutions for sustained customer satisfaction.

Fulfilment Centre Associate

PMP Recruitment
London
11.2019 - 01.2020
  • Gathered and dispatched items hourly for shipment, maintaining compliance with company deadlines.

Digital IT Operations Engineer

TJX Europe
Watford, Hertfordshire
11.2017 - 09.2019
  • Identified and resolved operational issues to enhance E-Commerce platform functionality.
  • Co-ordinated communication between internal and external teams to improve collaboration.
  • Managed and responded to email queries, ensuring timely resolution of customer inquiries.
  • Conducted incident and problem management to minimise disruptions.
  • Collected, analysed, and summarised operating data to inform strategic decisions.
  • Produced detailed weekly reports on website performance metrics.

Service desk analyst

TJX Europe
Watford, Hertfordshire
04.2016 - 06.2017
  • Managed ticket queues, ensuring adherence to Service Level Agreements.
  • Performed diagnostics and troubleshooting via phone, providing clear instructions to staff.
  • Handled telephone calls and emails to address client inquiries promptly.
  • Processed access, software, and hardware requests efficiently.
  • Compiled data and information for second-line support teams.
  • Generated and managed reports to track performance metrics.

Customer service operator

TJX Europe
Watford, Hertfordshire
08.2015 - 04.2016
  • Assisted customers with inquiries and complaints regarding high street and e-commerce transactions.
  • Answered customer queries through telephone and email communications.
  • Contacted third-party companies on behalf of customers to facilitate resolutions.
  • Provided assistance in resolving complaints to enhance customer satisfaction.

Trainee alarm engineer

Harding Fire Protection Services
London
08.2014 - 08.2015
  • Installed and configured various fire alarm systems in residential and commercial properties.
  • Conducted routine inspections and maintenance on alarm systems to ensure compliance with safety regulations.
  • Assisted in troubleshooting and repairing faulty alarm systems to restore functionality promptly.
  • Collaborated with a senior engineer to design and implement fire safety solutions tailored to the client's needs.

Assistant manager

Yates Wine Lodge
Harrow
03.2010 - 08.2014
  • Led team in achieving operational excellence through effective communication and collaboration.
  • Enhanced customer service standards by implementing training programmes for staff.
  • Coordinated scheduling and resource allocation to optimise team performance and output.
  • Developed and maintained positive relationships with clients and stakeholders to ensure satisfaction.

Education

Bachelor of Engineering - Civil and Structural Engineering

University of Aberdeen
Aberdeen
09.2022 -

Certificate of Higher Education - Built Environment

North East Scotland College
Aberdeen
09.2021 - 07.2022

Access to - Python

The Open University
01.2021 - 06.2021

BTECH National certificate - Art & Design

Harrow College
London
09.2006 - 06.2009

GCSEs -

Nower Hill High School
Harrow

Skills

  • Problem-solving
  • Calm under pressure
  • Leadership
  • Detail and deadline driven
  • Surveying techniques familiarity
  • SOLIDWORKS
  • Structural analysis

Notable Projects

Discord Bot -  An automated image-processing pipeline to extract and collate game scores from mobile screenshots, replacing manual entry with a repeatable, auditable workflow.

References

References available upon request.

Timeline

Bachelor of Engineering - Civil and Structural Engineering

University of Aberdeen
09.2022 -

Certificate of Higher Education - Built Environment

North East Scotland College
09.2021 - 07.2022

Sales Assistant

Maidenhead Aquatics
03.2021 - Current

Access to - Python

The Open University
01.2021 - 06.2021

Customer Service Assistant

Reed Recruitment agency
02.2020 - 06.2020

Fulfilment Centre Associate

PMP Recruitment
11.2019 - 01.2020

Digital IT Operations Engineer

TJX Europe
11.2017 - 09.2019

Service desk analyst

TJX Europe
04.2016 - 06.2017

Customer service operator

TJX Europe
08.2015 - 04.2016

Trainee alarm engineer

Harding Fire Protection Services
08.2014 - 08.2015

Assistant manager

Yates Wine Lodge
03.2010 - 08.2014

BTECH National certificate - Art & Design

Harrow College
09.2006 - 06.2009

GCSEs -

Nower Hill High School
Zackary Butler