Zack Abbas
Summary
I am a dedicated, reliable, and physically fit professional with a strong ability to follow instructions and deliver work to the highest standards. Safety-conscious and highly motivated, I excel in both independent tasks and collaborative team environments. With extensive experience in loss adjusting since 2021 and a solid background in customer service, I bring a well-rounded skill set that combines analytical problem-solving with exceptional client relations.
Prior to my adjusting career, I successfully managed and operated a cafe business from 2016 to 2018, demonstrating my entrepreneurial mindset, leadership abilities, and commercial acumen.
This hands-on experience in business ownership honed my decision-making, financial management, and operational efficiency - skills that I continue to apply in high-pressure environments. I am passionate about inspiring others to reach their potential while fostering positive working relationships, and I am eager to bring my expertise to a dynamic role.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Loss Adjuster
Secondment - Advanta Qatar
2024.04 - Current
- Managed a varied portfolio of Property All Risks claims across commercial, residential, hospitality and industrial sectors.
- Handled storm damage, escape of water, accidental damage, and fire losses across a wide financial range (QAR 12,000 to QAR 3.8m).
- Managed high-value retail rainwater ingress/ceiling collapse loss with provisional reserve of approx. QAR 3.8m including potential BI exposure.
- Progressed inherited claims to closure by reviewing documentation, validating contractor quotations, completing investigations and issuing final recommendations.
- Coordinated multi-stakeholder investigations including CCTV review, authority reports, causation verification and policy interpretation.
- Continued supporting complex open matters remotely from the UK to ensure continuity and file closure.
Loss Adjuster
Advanta Global
2024.04 - 2026.03
- Undertaking site visits to assess claims reported under All Risks policies to include plant and machinery, commercial properties and business interruption to establish adherence to the policy terms and conditions along with calculating loss of gross profit.
- Successfully established and managed an independent caseload, consistently meeting and exceeding activity targets.
- Proactively optimised file management, reducing timescales and enhancing operational efficiency.
- Expertly assessed damage, identified probable cause, and applied in-depth knowledge of domestic, commercial, and residential claims processes, ensuring precise policy interpretation.
- Delivered comprehensive reporting - including preliminary, interim, and final reports - within agreed SLAs, maintaining exceptional communication standards both internally and externally.
- Strengthened client relations through strategic marketing initiatives, engaging with clients, brokers, and underwriters
Loss Adjuster
Davies Group
2023.05 - 2024.04
- Successfully built own case load and achieving activity targets.
- Ensured accurate data entry and management in the in-house CQ system.
- Fostered a proactive approach to file management, resulting in reduced elapsed timescales and improved efficiency.
- Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic claims, processes and to interpret and apply policy cover, terms, and conditions as appropriate.
- Provide a detailed preliminary report within the agreed SLA's and maintaining high level standards of communication at all times, both internally and externally.
- Undertaken comprehensive scoping on a variety of platforms to ensure a fair and reasonable outcome for both the customer and insurers.
Loss Adjuster
Sedgwick International UK
2021.01 - 2023.05
- Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic claims, processes and to interpret and apply policy cover, terms, and conditions as appropriate.
- Provide technical advice, support and guidance all parties as well as proposing bespoke solutions in a friendly and professional manner.
- Provide a detailed preliminary report within the agreed SLA's and always maintaining high level standards of communication, both internally and externally.
- Attend re-visits as required and report accordingly and update all relevant parties.
- Carry out initial inspections and site visits.
Logistic Coordinator
Sedgwick International UK
2019.01 - 2021.01
- Organising Loss Adjuster's/Building Inspectors diaries to ensure that all claims are seen within correct service Standards.
- Assist managing diaries for Building Claims Inspectors across UK.
- Arranging visits for every request that is managed for the nation through the in-house system Darwin.
- Organising flights, accommodation, car hire and airport parking for remote locations.
- Arranging appointments by telephone/email, for claim validation with policyholders alongside loss assessors and third parties involved.
- Making sure service level agreement (SLA) are met with lead clients.
Manager/Owner
Café Al-Forno Ristorante
2016.02 - 2018.10
- Cultivated strong relationships with clients to secure repeat business.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Innovated promotional strategies, raised brand awareness in local community.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Streamlined staff rotas to optimise efficiency.
- Coordinated events and parties to increase restaurant revenue.
- Planned menu changes seasonally for fresh dining options throughout the year.
Skills
A diverse range of experience in customer service, business management, and loss adjusting
Health and Safety conscious, ensuring compliance with industry regulations and best practices
Reliable and honest attitude with excellent timekeeping and attendance records
Happy to undertake positions of responsibility, demonstrating leadership and decision making abilities
Strong problem-solving skills with the ability to assess situations and implement effective solutions
Excellent communication and interpersonal skills, fostering positive client and team relationships
Adaptable and able to perform effectively in high-pressure environments
Business acumen with experience in financial management, operations, and customer engagement
Certification
Insurance Qualifications:
- BDMA Tech Ins - British Damage Management Association.
- Cert CILA - The Chartered Institute of Loss Adjusters.
- DIP CILA (pending)
References
References available upon request.
Timeline
Loss Adjuster
Secondment - Advanta Qatar
2024.04 - Current
Loss Adjuster
Advanta Global
2024.04 - 2026.03
Loss Adjuster
Davies Group
2023.05 - 2024.04
Loss Adjuster
Sedgwick International UK
2021.01 - 2023.05
Logistic Coordinator
Sedgwick International UK
2019.01 - 2021.01
Manager/Owner
Café Al-Forno Ristorante
2016.02 - 2018.10