Zachary Spooner
Summary
Customer-focused Retail Professional with extensive experience in enhancing customer satisfaction. Expertise in collaborating within teams and excelling independently, ensuring proactive engagement in all customer interactions. Skilled in multitasking and managing deadlines effectively, utilising resources as needed to optimise service delivery.
Overview
10
10
years of professional experience
Work History
Property Paralegal
Streathers Solicitors LLP
London
04.2026 - Current
- Supported fee earners in managing residential and commercial property transactions, ensuring smooth progression from instruction to completion.
- Drafted legal documents, correspondence, and completion statements, ensuring accuracy and compliance with legal procedures.
- Conducted Land Registry, local authority, and other property-related searches.
- Managed client files, maintaining accurate records and ensuring all documentation was up to date.
- Coordinated communication between clients, solicitors, estate agents, mortgage lenders, and other parties to facilitate efficient transaction progress.
- Handled client enquiries via telephone and email, providing regular updates throughout the conveyancing process.
- Reviewed title documents, contracts, and supporting documentation under solicitor supervision.
- Prepared completion packs and exchanged contracts, assisting with Land Registry applications and SDLT submissions.
- Managed a high-volume caseload, consistently meeting strict deadlines while delivering exceptional client service.
Property Paralegal
Streathers Solicitors LLP
01.2025 - 04.2026
- Responded proactively to operational needs, resolving issues and ensuring the office ran smoothly throughout the day.
- Oversaw daily office operations, maintaining a professional and organised environment that enhanced team productivity.
- Collaborated with colleagues across the firm to provide administrative and operational support.
- Facilitated client enquiries via phone, email, and in person, ensuring timely direction to appropriate departments for effective service delivery.
- Welcomed clients and visitors, providing a friendly and professional first point of contact.
- Prepared and maintained meeting rooms for client meetings, ensuring they were fully equipped and presented to a high standard.
- Managed office supplies and facilities, including restocking kitchens and communal areas.
- Assisted legal departments with administrative and legal tasks, contributing to the timely progression of client matters.
- Handled incoming telephone and web enquiries, assessing client needs and directing matters to the appropriate legal department to ensure prompt and efficient follow up.
Operations Host
Burges Salmon
London
03.2024 - 11.2024
- Created memorable customer experiences through attentive, responsive service.
- Answered phone calls and scheduled reservations to maximise guest satisfaction.
- Demonstrated a polite and enthusiastic phone manner to take orders and handle guest queries.
- Greeted and directed visitors to ensure positive and welcoming first impressions.
- Resolved administrative and customer service issues with knowledgeable assistance and supportive communication.
- Maintained a clean and organised space to comply with hygiene and health regulations.
Receptionist
FORA
London
03.2023 - 03.2024
- Welcomed customers at reception, providing friendly and knowledgeable assistance to create a welcoming atmosphere.
- Executed front of house responsibilities with professionalism and a warm attitude to enhance visitor experience.
- Answered and helped resolve enquiries from clients, vendors and the general public.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Maintained cleanliness and organisation of reception area to ensure a positive impression for visitors.
Retail Associate
TKMAXX
London
11.2018 - 02.2023
- Greeted customers warmly upon entry, creating a welcoming atmosphere and effectively managing fitting rooms.
- Leveraged extensive product knowledge to deliver excellent customer service during peak periods.
- Working on tills and processing transactions
- Collaborated with team members to support colleagues and enhance overall store efficiency.
- Ensuring that the store was presentable, including visual merchandising
Hospitality Waiter
Compass Group
London
09.2016 - 09.2017
- Provided excellent customer service to guests in a busy hospitality setting.
- Greeted guests upon arrival, offering menus and providing detailed information on specials to enhance dining experience.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Managed reservations efficiently, confirming bookings and coordinating with front-of-house team to prepare for guest arrivals.
Education
BTEC -
Holy Family Sixth Form
London07-2015
GCSE -
Holy Family Technology School
London05-2013
Bachelor of Art Degree -
The Academy of Live Recorded Arts
London07-2021
Skills
- Property transactions
- Legal research
- Case preparation
- Attention to detail
- Effective Time Management
- Multi-project management
- Client-focused approach
- Strong Verbal Communication
- Communication skills
- Collaborative teamwork
- Team collaboration
- Time management strategies
Personal Information
Date of birth: 21/03/1997
Timeline
Property Paralegal
Streathers Solicitors LLP
04.2026 - Current
Property Paralegal
Streathers Solicitors LLP
01.2025 - 04.2026
Operations Host
Burges Salmon
03.2024 - 11.2024
Receptionist
FORA
03.2023 - 03.2024
Retail Associate
TKMAXX
11.2018 - 02.2023
Hospitality Waiter
Compass Group
09.2016 - 09.2017
BTEC -
Holy Family Sixth Form
GCSE -
Holy Family Technology School
Bachelor of Art Degree -
The Academy of Live Recorded Arts