Zachary Jordan
Atherton
Summary
Dedicated professional with expertise in train planning and proficiency in VoyagerPlan, TRUST, and Bugle systems. Demonstrates strong customer service skills and a solid foundation with Microsoft Office tools. Known for punctuality, reliability, and excellent written and verbal communication abilities. Experienced in report production, documentation, training material production, and delivery. Possesses flexibility, initiative, teamwork capabilities, analytical skills, and data manipulation expertise. Committed to leveraging technical support skills to enhance operational efficiency.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Train Plan Finalisation Manager
TransPennine Express
Manchester
10.2021 - 09.2025
- Responsibility for the delivery of additional train-paths, bid outside of the traditional Informed Traveller timescales. This has included additional trains for special events, amended plans due to industrial action and a large number of additional paths required for driver training.
- Responsibility of ensuring distribution of units/traincrew diagrams is kept up to date when making amendments outside of the normal distribution timescales.
- I liaise with key senior leaders within other departments in relation to the delivery of the weekly driver training requirements.
- Deputise for the STP Timetable Manager during times of holiday/sickness to deal with T1/T2 possession checks, and act as the TPE Train Planning representative on internal/external meetings.
- I have also played a key part in the training of a new member of the team.
First-Class Lead Steward
Locomotive Services Limited
10.2021 - 09.2025
- Along with my employment at TransPennine Express, I also work on a casual basis at Locomotive Services Limited as a First-Class Lead Steward. Reporting to the Train Manager, I am responsible for:
- The safe and welcome boarding of up to 168 passengers spread across up to 4 carriages.
- Supervisory responsibility for up to 5 staff members, ensuring safe and correct procedure is always followed. It is my responsibility to ensure service delivery is completed in a timely and professional fashion, and to motivate the team if required.
- In times of disruption, it is my responsibility to keep passengers updated with regular updates as and when they become available.
Train Planning Manager/STP Crew Diagram Manager
TransPennine Express
11.2020 - 10.2021
- Experienced in the STP bid process for both the informed traveller process and spot bidding for emergency timetables or to meet training requirements.
- Competent at using TRUST to establish a suitable path for an additional train.
- Experienced at producing weekly STP Crew diagrams, requiring me to have in-depth knowledge of each depots route and traction knowledge.
- Experienced at processing very late notice offers from Network Rail during the Covid Emergency timetable.
On Train Steward
Compass Tours By Rail / West Coast Railways
03.2013 - 10.2021
- Worked on the buffet counter and trolleys to assist the Catering Team.
- Managed Catering Volunteers and directed them to ensure a consistent and high quality service is delivered, accountable to the Train Manager.
- Performed daily accounting to ensure the catering service was 'cashed up' correctly and the proceeds correctly stored in accordance with cash handling procedures.
- Provide a warm welcome to passengers boarding the train, whilst ensuring they board safely. Assist the train crew by ensuring doors and safely closed and locked.
Rail Specialist Project Manager
Tracsis Passenger Analytics
08.2019 - 11.2020
- Undertaking project management duties for the business’ core railway-focused projects.
- Compilation and detailed analysis of survey results and presenting them in line with standards required by the client and the Department for Transport.
- Responsibility for liaison with representatives from client organisations and developing effective business relationships to ensure continued custom.
- Working with project controllers and other members of the team to ensure correct resourcing of project work.
- Directly accountable for the delivery of projects within strict timescales.
- Responsible for correct budgeting and accounting of project expenses to ensure a suitable profit margin for the business.
- Key responsibility as a Rail Specialist to provide knowledge to other members of the team on aspects of railway operations, planning and delivery to ensure an efficient, responsive service to clients on all rail projects.
Rail Software Assistant Secondment
Tracsis Passenger Analytics
06.2018 - 08.2019
- Assisted with the migration of manual Passenger Count data into an electronic Passenger Counting Database System (PCDS)
- Handled data from Automatic Passenger Count equipment fitted to various rolling stock, downloading data provided by the TOCs and uploading it to the PCDS.
- Assisted management in the delivery of software to allow manual passenger counts to be delivered using a mobile application.
- Continued all previous Project Assistant responsibilities and managed my time effectively to ensure all duties were completed.
- Accountability for reporting inconsistencies in project data sets to the Project Manager and relevant Consultants to ensure all client reporting was accurate.
Project Assistant
Tracsis Passenger Analytics
12.2016 - 08.2019
- Gained knowledge of pre-existing protocol and processes for collecting TOC passenger count data and delivering it to the client in an appropriate format.
- Further developed company processes to increase efficiency in project delivery and improve the offering to the client.
- Acted as a liaison between enumerators working on a casual basis and the project teams, facilitating positive staff relationships. This includes representing Tracsis at the casual workers' committee meetings and assisting with reward and recognition programmes such as the annual workers' trip.
- Supplied summary progress reports and key data to clients on a regular basis, keeping them abreast of project developments.
- Performed higher grade duties as a Project Manager, requiring me to complete quotations and deliver projects, which has involved following up Purchase Orders and project accounting to ensure compliance with the budget.
- Produced staff diagrams for Ticketless Travel and Mystery Shop projects, ensuring efficiency in data collection. Additionally, I acted as an on call manager to assist workers with diagram adherence during service perturbation.
- Collated and manipulated data for Mystery Shop projects with various TOCs and transport providers, providing them with information to meet their Key Performance Indicators.
Enumerator
Tracsis Passenger Analytics
03.2013 - 12.2016
- Performed manual passenger counts at railway stations across the UK to assist TOCs with their data reporting obligations.
- Facilitated the delivery of customer satisfaction surveys for TOCs, delivered in paper form and electronically.
- Acted as a Ticketless Travel Surveyor to help TOCs monitor the level of fare evasion across the network. This involved a high level of knowledge of the ticketing system and the rail network in general.
- Assisted on an 'ad hoc' basis in the project team office in Derby, particularly with scanning and processing data received from surveyors.
Education
GCSE - Mathematics, Science, Additional Science, Level 2 Award in Information Technology
Redhill Secondary School
09.2005 - 06.2010
BTEC Level 3 Extended Diploma - Sport Development, Coaching and Fitness
Halesowen College
09.2010 - 05.2013
Skills
- Train Planning
- VoyagerPlan
- TRUST
- Bugle
- Customer Service
- Information Technology
- Word Processing
- Spreadsheet
- Visual Basic for Applications
- Technical Support
- Punctuality
- Reliability
- Written Communication
- Verbal Communication
- Report Production
- Documentation
- Training Material Production
- Training Delivery
- Flexibility
- Initiative
- Teamwork
- Analytical Skills
- Data Manipulation
Accomplishments
- Redhill Secondary School, 09/01/05, 06/30/10
- Halesowen College, 09/01/10, 05/31/13
Custom
Strong interest in the transport and logistics sector, particularly knowledge of the railway network
Timeline
Train Plan Finalisation Manager
TransPennine Express
10.2021 - 09.2025
First-Class Lead Steward
Locomotive Services Limited
10.2021 - 09.2025
Train Planning Manager/STP Crew Diagram Manager
TransPennine Express
11.2020 - 10.2021
Rail Specialist Project Manager
Tracsis Passenger Analytics
08.2019 - 11.2020
Rail Software Assistant Secondment
Tracsis Passenger Analytics
06.2018 - 08.2019
Project Assistant
Tracsis Passenger Analytics
12.2016 - 08.2019
On Train Steward
Compass Tours By Rail / West Coast Railways
03.2013 - 10.2021
Enumerator
Tracsis Passenger Analytics
03.2013 - 12.2016
BTEC Level 3 Extended Diploma - Sport Development, Coaching and Fitness
Halesowen College
09.2010 - 05.2013
GCSE - Mathematics, Science, Additional Science, Level 2 Award in Information Technology
Redhill Secondary School
09.2005 - 06.2010