Zachary Gravenell

Maintained positive, efficient work environment through daily supervision and support activities, boosted weekly targets by 100+. Ensured that stock levels were tracked accurately, promptly ordering low-stock items to maintain operational readiness. Achieved timely customer order dispatch by precise picking, minimising error and packing under deadlines.

Opened the store ready for customers by preparing pastries, setting up customer seating areas, restocking products and maintaining clean displays. Greeted and connected with customers by responding to enquiries, recommending drinks and pastries. Maintained coffee machines and bar area, maintaining readiness for high target performance. Mentored new staff by developing good habits during busy customer periods.

Set up shop floor displays for on-sale new and trending clothes and shoes.Provide exceptional customer service by engaging customers and assessing needs. Collaborate with team members to improve workflow efficiency and support product upsell. Organise stock room, ensuring easy access to products and streamlining inventory management.