Zachary Gravenell
Maidstone,United Kingdom
Summary
Detail-oriented professional with strong multitasking skills and a proven ability to work independently. Demonstrates initiative in completing tasks efficiently and accurately. Consistently meets deadlines while maintaining high-quality standards.
Driven and adaptable, bringing strong background in customer service and team leadership. Skilled in managing operations and fostering positive work environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Fulfilment Associate
EDJ vintage
Ashford, Kent
2024.02 - Current
- Assisted in restoration and selection of 1000 vintage clothes a day for customer orders.
- Improved order accuracy with meticulous attention to detail during packing process.
- Conducted daily picking, packing, and dispatching of customer orders.
- Helped manage and review daily tasks to meet deadlines and prepare orders.
- Documented shipping details correctly aiding in efficient tracking and tracing of parcels.
- Maintained accurate stock records for easy tracking and retrieval for 100s of goods.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
Night Shift Worker
Night Shift Worker
Maidstone, kent
2023.11 - 2024.01
- Job role ensured smooth operation of warehouse during night shifts.
- Prepared shop floor for following day activities.
- Maintained cleanliness of stock for efficiency and safety.
- Adhered strictly to company policies and procedures during shifts, ensuring quality control.
- Performed nightly inventory checks to prevent stock shortages.
Barista Supervisor
Pret A Manger
Maidstone, Kent
2021.11 - 2023.10
- Assisted in creating positive work environments by encouraging junior team members.
- Supported improvements in processes to decrease preparation times and enhance customer service.
- Guided junior baristas in delivering quality coffee and customer service.
- Maintained cleanliness, resulting in hygienic and presentable workspace at all times.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Handled customer complaints promptly, resulting in improved client relations over time.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
Sales Assistant
JD Sports
Maidstone, kent
2020.09 - 2021.05
- Assisted customers in selecting trainers, clothing, and shoes as sales assistant at JD.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Maintained knowledge of product features, benefits, and promotions to support customer inquiries.
- Engaged with customers on social media to promote products and services.
Education
Certificate of Higher Education - Tech Plumbing
MidKent College
Maidstone, KENT 2018.09 - 2019.06
Certificate of Higher Education - Tech Plumbing Lvl 2
Midkent college
Maidstone, Kent 2019.09 - 2020.05
GCSEs - School
ST Augustine's academy
Maidstone, KENT 2012.09 - 2018.06
Skills
- Production and delivery management
- Assembly operations
- Rapid service delivery
- Excellence in customer service
- Inventory management certification
- Stock control strategies
- Replenishment and counting of stock
- Merchandising strategies for visibility
- Techniques for product placement
- Optimization of product displays
- Customer service and sales techniques
- Collaboration within teams
- Effective time management
- Problem-solving skills
Timeline
Fulfilment Associate
EDJ vintage
2024.02 - Current
Night Shift Worker
Night Shift Worker
2023.11 - 2024.01
Barista Supervisor
Pret A Manger
2021.11 - 2023.10
Sales Assistant
JD Sports
2020.09 - 2021.05
Certificate of Higher Education - Tech Plumbing Lvl 2
Midkent college
2019.09 - 2020.05
Certificate of Higher Education - Tech Plumbing
MidKent College
2018.09 - 2019.06
GCSEs - School
ST Augustine's academy
2012.09 - 2018.06