Zachary Braid
Wellingborough,North Northamptonshire
Summary
Accomplished professional with extensive expertise in cross-functional team coordination, customer service, and employee management. Proven track record in team supervision, strategic planning, and policy development. Adept at dispute resolution, program development, and event management. Committed to driving organisational success through innovative strategies and effective leadership.
Overview
1
1
Certification
7
7
years of professional experience
Work history
Democracy & Campaigns Coordinator
Students Union at Bournemouth University
Bournemouth, Dorset
2023.08 - 2026.06
- Facilitated key democratic and representative structures and processes, ensuring effective execution of student initiatives and governance.
- Drove 435% increase in student engagement with policy platform.
- Organised key strategic events, engaging multiple external and internal stakeholders, such as organising first campus general election debate parliamentary candidates.
- Led development of student officers towards achievement of manifesto priorities.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Planned daily operations to focus team efforts on current priorities.
- Collected campaign performance data and used findings to inform future strategy and improvements
- Developed and implemented improved student issues tracking tool ensuring effective monitoring of policies and student issues.
Lettings Consultant
Leaders Romans Group
Poole, Dorset
2022.06 - 2023.08
- Implemented service efficiencies by creating and maintaining accurate records in Expert Agent software.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Showed residential properties and explained features, value and benefits of available homes.
- Ensured smooth day-to-day operations by resolving 50+ phone and email enquiries each day.
- Arranged 20+ viewings each week, exceeding company target by 15%.
- Advised customer on contract law and property law.
- Managed multiple rental properties with outstanding planning and organisation.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Venue Supervisor
Winchester Student Union
Winchester, Hampshire
2019.10 - 2022.06
- Oversaw success of weekly nightlife club events catering to capacity of over 1000 students.
- Managed team of over 30 staff members, whilst liaising with senior management and external security operatives.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Bachelor of Arts - Primary Education
University of Winchester
Winchester, HampshireA-Levels - Drama, Philosophy Religion and Ethics, Performing Arts
Lytchett Minster School
PooleGCSEs - A-C Including English and Mathematics
Lytchett Minster School
PooleSkills
- Cross-functional team coordination
- Customer service
- Employee management
- Team supervision
- Strategic planning
- Policy development
- Dispute resolution
- Program development
- Event management
Volunteering
Student Trustee - Winchester Student Union - Winchester, Hampshire - 2019 to 2022
- Analysed financial performance reports to implement strategies for improvement.
- Assisted in restructuring of organisational staffing structure for increased operational efficiency.
- Received and discussed papers on finance, auditing and developing political changes in higher education.
- Enacted succinct change to codes of governance and bylaws.
- Contributed to interviewing, recruitment and training of board members through position on appointments committee.
- Reviewed risk registers, policy and incident reports through health & safety committee.
- Represented voice of over 8000 students in decisions made by trustee board.
Vice-President - Poole Lions Club - Poole, Dorset - 2019 to 2024
- Organised local fundraising efforts in support of individuals of need within community.
- Developed multi-charity support network.
- Focused fundraising efforts to raise more than £10,000 annually.
- Presided over monthly business meetings, managing finances and other administrative duties.
Certification
Mental Health First Aider - Jan 2025
Suicide First Aid - October 2023
Timeline
Democracy & Campaigns Coordinator
Students Union at Bournemouth University
2023.08 - 2026.06
Lettings Consultant
Leaders Romans Group
2022.06 - 2023.08
Venue Supervisor
Winchester Student Union
2019.10 - 2022.06
GCSEs - A-C Including English and Mathematics
Lytchett Minster School
A-Levels - Drama, Philosophy Religion and Ethics, Performing Arts
Lytchett Minster School
Bachelor of Arts - Primary Education
University of Winchester