Zach Porter

• Lead and develop teams of Debt Advisors in a fast-paced environment, promoting high performance, accuracy, and service delivery
• Analyse advice query data to identify trends, improve client outcomes, and address knowledge gaps.
• Manage client communication templates ensuring clear, compliant, and client-focused communications.
• Produce insight-led briefs and knowledge resources to support operational performance and continuous improvement.
• Review lead on Trussell and Income Max external projects. Supporting training, quality referrals and client outcomes.
• Collaborate with QMT, Compliance, and Advice Assurance teams to implement outcome-focused quality standards and process improvements.
• Build strong stakeholder relationships to influence operational improvements
• Use performance and quality data to identify coaching opportunities and drive continuous improvement.
• Deliver training, guidance, and support across teams while effectively managing changing priorities and operational demands.

· Delivering debt advice to clients in financial difficulty and often vulnerable circumstances.

· Using sound collections and insolvency knowledge to tailor and deliver debt advice.

· Communicating with clients in different situations by phone and email and preparing budgets to fit the client's situation.

· Following charity guidelines ensuring compliance with FCA.

· Subject matter expert, this included coaching individual and group coaching.

· Working to quality, efficiency and adherence targets.

· Treating clients as individuals and delivering complex information in a way that is accurate and easy to understand.

· Managing a busy staff restaurant kitchen that serves breakfast and lunch to 200 customers as well as hospitality bookings.

· Responsible for ordering stock, menu planning and production.

· Staff training and management.

· Working face to face with customers with an understanding of good customer service.

• Working as an agency chef to cover shifts as required
• Adapting quickly to different teams and working environments

· Compiling a database of potential fundraising opportunities.

· Speaking to potential donors over the phone and in email correspondence.

· Understanding relevant data protection and confidentiality provisions.

· SCIE course in adult safeguarding.

· Volunteering at fundraising and awareness events such as “Simon's Sleepout.”

Working at a conference centre, catering for a variety of functions, including fine dining