Zach Mountfield-Jones
Penllergaer,City and County of Swansea
Summary
Results-driven Sales Professional with expertise in cold calling and Salesforce CRM to enhance customer engagement. Skilled in identifying customer needs and delivering tailored solutions, supported by strong IT skills and effective communication. Collaborative team player with emotional intelligence and adaptability, focused on driving exceptional service and contributing to business growth.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Lead generator
Secure for Life
Swansea, City and County of Swansea
2025.10 - 2026.02
Enhanced client outreach through effective cold calling techniques, fostering engagement and interest.
Streamlined lead qualification processes, resulting in optimised conversion rates.
- Established strong business relationships to ensure client satisfaction.
- Delivered friendly service while reviewing and initiating policies, maximising client benefits through tailored solutions.
- Assisted policy holders with life insurance inquiries, ensuring clarity and understanding of options.
- Undertook intensive product training sessions, providing insightful knowledge during client interactions.
Crew member
McDonald's
Swansea, Penllergaer
2022.12 - 2025.10
- Delivered consistent high-quality customer service contributing positively to the reputation of our establishment.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Facilitated staff training to strengthen teamwork and enhance service delivery.
- Collaborated with team members to complete additional tasks efficiently.
Education
NVQ Level 3 - Applications of Vehicle science and Mathematics
Gower College Swansea
Swansea, City and County of Swansea 2022.09 - 2023.09
GCSEs - Mathematics Higher, Numeracy, English Language, Business Studies
Pontarddulais Comprehensive School
Swansea, City and County of Swansea 2017.09 - 2022.09
Skills
- Lead generation
- Cold calling
- Salesforce CRM
- Customer needs assessment
- Upselling strategies
- IT proficiency
- Interpersonal communication
- Team collaboration
- Emotional intelligence
- Adaptability
- Telephone etiquette
Affiliations
- Cars (with a personal project car), PC building and gaming
Accomplishments
Selected for Area Management training in McDonald's at the age of 18, showing early leadership and teamworking skills.
My Personality
I am an enthusiastic, friendly person who is never afraid to take on a new challenge. I love to work with people to further develop my social skills and come to an understanding and solution to any problem. I am easy going whilst still being able to maintain a professional manner making me approachable.
Timeline
Lead generator
Secure for Life
2025.10 - 2026.02
Crew member
McDonald's
2022.12 - 2025.10
NVQ Level 3 - Applications of Vehicle science and Mathematics
Gower College Swansea
2022.09 - 2023.09
GCSEs - Mathematics Higher, Numeracy, English Language, Business Studies
Pontarddulais Comprehensive School
2017.09 - 2022.09