Zach Engel
London
Summary
Dynamic professional with expertise in sales leadership and performance management, excelling in team development and coaching to drive revenue growth. Adept at inventory control and stock optimisation, enhancing customer experience through strategic upselling and luxury retail client relationship management. Demonstrates exceptional adaptability, strong attention to detail, and proficiency in Microsoft Office, aiming to leverage skills in visual merchandising and store presentation for continued success in the retail industry.
Overview
7
7
years of professional experience
Work history
Luxury Sales Associate
Luxury Sales Associate, Temp. Staffing Agencies
2024.12 - 2025.07
- Utilized strong product knowledge and storytelling to elevate the shopping experience.
- Provided exceptional customer service, built lasting relationships that resulted in a high client retention rate and increased sales.
- Initiated a welcoming environment through personalized guest greetings and interactions.
Sales Associate
Reiss
London
2024.10 - Current
- Initiated a welcoming environment through personalized guest greetings and interactions.
- Conducted cashier duties, including processing transactions and refunds, with accuracy.
- Addressed customer complaints and escalations to ensure satisfaction.
- Reach out to existing clients via email and telephone.
- Resolved customer complaints promptly, improving customer retention rates.
- Conducted regular inventory checks, ensuring adequate stock levels at all times.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
- Demonstrated products effectively, resulting in increased interest and sales.
Retail Sales Supervisor
Whistler Blackcomb - Vail Resorts
Whistler, BC
2023.03 - 2024.09
- Leveraged product knowledge to guide customers in selections & upsell complementary items.
- Initiated a welcoming environment through personalized guest greetings and interactions.
- Managed inventory requests and facilitated store transfers to maintain stock levels.
- Conducted cashier duties, including processing transactions and refunds, with accuracy.
- Trained new staff while supporting ongoing development of existing team members.
- Addressed customer complaints and escalations to ensure satisfaction.
- Implemented opening and closing procedures to streamline operations.
Post Office Assistant
Canada Post
2022.11 - 2023.03
- Provided expert advice on delivery options, stamps, and timelines for services.
- Ensured an inviting atmosphere for all customers.
- Managed requests related to mail and parcel transfers efficiently.
- Carried out mail sorting, distribution, and processing duties.
- Enhanced data management through proficient use of Microsoft Office Suite tools.
Educator
Lululemon
Whistler, BC
2021.12 - 2022.10
- Tailored recommendations based on guest needs for both purchases and returns.
- Maintained a seamless customer journey through accurate and timely service.
- Collaborated with leadership to integrate guest feedback effectively.
- Conducted training sessions for new hires.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Financial Advisor
Scotiabank
Whistler, BC
2022.01 - 2022.09
- Engaged with a diverse clientele, reinforcing relationships and training new advisors.
- Acted as a manager-designate to resolve customer service issues.
- Created detailed reports using Microsoft Office Suite for informed decision making.
- Delivered personalised investment opportunities with detailed analysis.
- Resolved complex financial issues, ensured client satisfaction.
- Recommended sound retirement plans to ensure future stability.
- Enhanced data management through proficient use of Microsoft Office Suite tools.
Room Attendant
Fairmont Hotels & Resorts
2021.11 - 2022.01
- Maintained guest room cleanliness and adherence to luxury service standards.
- Personalized guest experiences, particularly for special occasions.
Customer Relations Specialist
Canada Life
2021.05 - 2021.10
- Resolved medical and dental inquiries with accuracy and thoroughness.
- Fostered inter-departmental relationships to enhance service delivery.
Easyline Specialist
TD Bank
2018.07 - 2021.02
- Managed high-volume inbound calls addressing everyday banking inquiries.
- Processed credit applications while ensuring customer needs were met.
- Elevated team performance by offering training and implementing best practices.
Education
Diploma of Higher Education -
WESTERVELT COLLEGE
ONTARIO SECONDARY SCHOOL DIPLOMA - undefined
HURON PARK SECONDARY SCHOOL
Skills
- Sales Leadership & Performance Management
- Team Development & Coaching
- Inventory Control & Stock Optimization
- Customer Experience Enhancement
- Personal shopping expertise
- Visual Merchandising & Store Presentation
- Strategic Upselling & Revenue Growth
- Luxury Retail & Client Relationship Management
- Conflict Resolution & Customer Satisfaction
- Exceptional adaptability
- Time management
- Proficient in Microsoft Office
- Strong attention to detail
Timeline
Luxury Sales Associate
Luxury Sales Associate, Temp. Staffing Agencies
2024.12 - 2025.07
Sales Associate
Reiss
2024.10 - Current
Retail Sales Supervisor
Whistler Blackcomb - Vail Resorts
2023.03 - 2024.09
Post Office Assistant
Canada Post
2022.11 - 2023.03
Financial Advisor
Scotiabank
2022.01 - 2022.09
Educator
Lululemon
2021.12 - 2022.10
Room Attendant
Fairmont Hotels & Resorts
2021.11 - 2022.01
Customer Relations Specialist
Canada Life
2021.05 - 2021.10
Easyline Specialist
TD Bank
2018.07 - 2021.02
ONTARIO SECONDARY SCHOOL DIPLOMA - undefined
HURON PARK SECONDARY SCHOOL
Diploma of Higher Education -
WESTERVELT COLLEGE