Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zabee ullah khan Mohammed

Middlesbrough,UK

Summary

  • Experienced Process Associate focused on optimising business performance through methodical planning and execution. An excellent communicator, working wonders with both external customers and internal teams. 3 years of experience specialising in accounts and customer care professional services.
  • Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating team to manage processes effectively.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Warehouse Operative

Amazon
Darlington, UK
07.2022 - 02.2023
  • Completed work following safety rules for best working practices.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

Process Associate

Genpact
Hyderabad, India
06.2019 - 12.2020
  • Successfully aided team in hitting target operational KPIs.
  • Supervised targeted process changes based on key data findings.
  • Prepared process flow samples for testing and analysis.
  • Managed orders from first contact to completion.
  • Resolved customer receivable issues in a positive and timely manner.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Process Executive

Hinduja Global Solutions
Hyderabad, India
03.2017 - 10.2018
  • Achieved performance goals on consistent basis through hard work and dedication.
  • Ensured smooth collection of debt through [process knowledge] and [understanding], reducing customer disputes by 90%.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
  • Successfully resolved complex collection cases, liaising with debt collection agencies and local courts to ensure positive outcome.

Education

Master of Business Administration - Accounts and Finance

Teesside University
Middlesbrough
01.2021 - 01.2023

Bachelor of Business Administration - Commerce

Kalinga University
Chattisghar, India
01.2013 - 07.2016

Skills

  • Commercial understanding
  • Keen problem solver
  • Order management and processing
  • Methodical planning
  • Troubleshooting and diagnostics
  • Sales strategies
  • Promotions
  • Direct marketing campaigns
  • Financial auditing
  • Sales data analysis

Languages

English
Upper intermediate

Timeline

Warehouse Operative

Amazon
07.2022 - 02.2023

Master of Business Administration - Accounts and Finance

Teesside University
01.2021 - 01.2023

Process Associate

Genpact
06.2019 - 12.2020

Process Executive

Hinduja Global Solutions
03.2017 - 10.2018

Bachelor of Business Administration - Commerce

Kalinga University
01.2013 - 07.2016

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Zabee ullah khan Mohammed