Led initiatives in servicing, maintaining, and upgrading machinery, contributing to a 20% increase in revenue from service contracts within 4 months.
Utilized Pipedrive, Intercom and Salesforce to streamline support processes, reducing average response time by 35%.
Established strong relationships with clients, earning 12 commendations for professionalism and dedication to customer success.
Proactively provided expert technical support for high-precision 5-axis CNC machines, ensuring optimal client performance.
Customer Success Manager
Klenty
2022 - 2023
Managed a dynamic portfolio of over 50 high-value accounts, driving ARR (Annual Recurring Revenue) from $6,000 to $20,000.
Utilized Salesforce, HubSpot, Pipedrive, Intercom and other tools to analyze partner and client data, identifying opportunities for strategic collaboration and revenue growth.
Provided onboarding sessions to over 100 clients resulting in a 20% increase in product utilization and customer satisfaction.
Received 22 10/10 ratings, 36 8-9/10 customer ratings for rapid response times and product problem-solving knowledge.
Initiated and facilitated bi-weekly meetings between Product Managers and Software Engineers.
Upsold and secured a $10,000 revenue increase in April 2023 and a subsequent $7,000 increase in June 2023, contributing to 15% overall revenue boost within six months.
Spearheaded customer success initiatives for EMEA and US timezone customers.
Conducted regular check-ins with clients to ensure their needs were met.
Senior Sales Development Representative
Klenty
2021 - 2022
Made over 50 targeted cold calls everyday, engaged in aggressive LinkedIn outreach, and automated 200+ email outreach/day. Achieved a 40% increase in lead engagement and a significant 30% rise in qualified leads.
Closed $0.25M contracts with industry giants like OfficePartners360 (US), Lumicity (US), Veridas (EMEA), and Blickfeld (EMEA).
Achieved recognition in October 2022 for securing the highest ever lead conversion rate, 42% in one month.
Went the extra mile and streamlined Klenty's Sign-up page for faster demo bookings.
Conducted LinkedIn live webinars on Klenty's webpage for better customer knowledge and onboarding.
Initiated and executed targeted hunting efforts, personally engaging with C-level decision-makers and influencers to thoroughly understand their tech requirements, budget allocations, and procurement timelines.
Education
Bachelor of Arts - Business Economics
Loyola College
01-2019
A Level: Commerce
Sishya School
01-2016
ICSE
Sishya School
01-2014
Affiliations
Spearheaded weekly debate sessions, overseeing a team of 15 members and achieving a 30% increase in participation rates over one semester.
Organized and chaired 10 club meetings, ensuring effective time management and delegating tasks, resulting in a 25% improvement in meeting productivity.
