Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne Watts

Retail
Livingston,West Lothian

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Marks And Spencers
Livingston, West Lothian
08.2008 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.

Education

St Thomas of Aquinas
Edinburgh
08.1982 - 08.1987

Skills

Sales expertise

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Timeline

Customer Service Representative

Marks And Spencers
08.2008 - Current

St Thomas of Aquinas
08.1982 - 08.1987
Yvonne WattsRetail