Yvonne Scott-Sawyer
Kings Place
Summary
Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
10
10
years of professional experience
1
1
Certification
Work history
HEAD OF WORKPLACE,
MITIE Technical Services, WPP
London, London
03.2023 - Current
- Overall workplace management and operational day to day delivery of the FM services across a luxury state of the art campus building, providing capacity for 2500 occupancy / xxx footage
- Manage a number of different work streams, including Front of House Reception & Concierge, Engineering and Hard Services, Hospitality & Events, Security, Cleaning and Help Desk; (team of 40)
- Deliver operational excellence in both hard and soft services i.e work with the in-house Engineers and Contractors to resolve Reactive & PM’S
- Own the operational delivery, and driving excellence through regular auditing and service partner engagement i.e. monthly client report
- Manage, monitor and report on operational performance i.e weekly Client KPI meetings and regular SLA review
- Ensuring full statutory and operational compliance
- Collaborate across the rest of portfolio to ensure consistency
- Ensure compliance with H&S processes and procedures
Director You Simply Sparkle online fashion store
Founder
Estepona, Spain
01.2019 - 01.2023
- Manage all aspects of the business, including dealing with suppliers, website development, social media, digital marketing, advertising campaigns, fashion shoots, analysis of data, budgets, etc.
Head of Services (Uk south)
ROYAL BANK OF SCOTLAND
City, London
02.2014 - 12.2016
- Responsible for delivery of the front of house services across 14 RBS London sites (including the prestigious Coutts Bank), managing a team of approx. 120 staff (6 Direct Reports) to deliver top end 5* service
- Accountable for departments such as, Front of House Reception, Hospitality, Switchboard, Booking Reservation Teams, Event Management, Logistics, Audio Visual, Customer Liaison and Property Management Support
- Worked closely with RBS Leads to ensure that our delivered service was consistent, innovative and proactive t i.e. Monthly Strategy meetings
- Created a culture of delivering exceptional, memorable experiences ‘One Guest at a time’ in line with MCS values and long term goals i.e. instrumental in implementing new welcome concept at Coutts Bank
- Maintained client satisfaction level of 97%
- Maintained Standard Operating Procedures and sharing best practice
- Responsible for promoting H&S with in the Team i.e. Implemented uniformed, auditable H&S site files for London region
- Strong knowledge of HR/Employment legislation i.e. performance management, successional planning, grievances, disciplinary etc.
Facilities Manager / Project Manager
Uswitch
London, SE1
02.2014 - 11.2014
- A diverse operational services role, responsible for overseeing full facilities management of two state of the art, multi-site buildings
- Assumed sole responsibility as Project Manager of 500k office refit
- Managed all aspects of the building, to include H&S and general maintenance i.e. hospitality, reception, meeting rooms etc.
- Developed, built & maintained contracts and SLA’s with contractors & suppliers i.e. negotiated new security contract with savings of 20k
Education
Bachelor of Arts - BA Operations Management
University of North London
london01.1998
Skills
- Leadership: Proven ability to lead and inspire teams to achieve organisational goals, with a focus on fostering a positive, inclusive and inspirational workplace culture
- Strategic Planning: Proficient in developing and implementing strategic plans and initiatives to optimise workplace effectiveness, productivity; managing a number of work streams both front and back of house
- Facilities Management: Extensive experience in managing workplace facilities, including space planning, design and maintenance
- Employee Engagement: Strong commitment to promoting employee engagement, employee satisfaction and well-being
- Change Management: Skilled in driving organisational change and transformation initiatives, including relocation, restructuring, and workplace technology adoption
- Health and Safety Compliance: In-depth knowledge of regulations and best practices, implementing policies and procedures
- Project Management: Proficient in project planning, execution, and monitoring, with experience leading cross-functional teams and managing complex workplace projects from inception to completion
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels
- Problem Solving: Strong analytical skills, with the ability to identify issues and develop solutions, to address workplace challenges effectively
Languages
English
Advanced
C1
Certification
Risk Assessor
Fire Marshal
First Aider
Permits at Work
Working at Height
Timeline
HEAD OF WORKPLACE,
MITIE Technical Services, WPP
03.2023 - Current
Director You Simply Sparkle online fashion store
Founder
01.2019 - 01.2023
Head of Services (Uk south)
ROYAL BANK OF SCOTLAND
02.2014 - 12.2016
Facilities Manager / Project Manager
Uswitch
02.2014 - 11.2014
Bachelor of Arts - BA Operations Management
University of North London
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