Yvonne Peek
London,UK
Summary
An experienced professional with specific knowledge of deaf studies. I am aware of the social and medical models of disability.
I have taught English as a second language online meaning I needed to make use of verbal and non verbal skills.
can write applications to a variety of different organisations and research them to know the services they provide . I can write clearly explaining a situation in a context that everyone can understand but making sure all the important points are noted. I enjoy making a difference in a positive way to others whether it is helping people to progress or to learn new skills. I am happy when I feel like I am having an impact.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Grants Officer
Royal British Legion
London, Greater London
10.2022 - 09.2025
- Grants Officer in the Central Grants Team reviewing cases for assistance that come from our own team on behalf of clients and also looking at requests from other organisations. Writing funding requests to regiments and non military organisations.
English Language Teacher (online)
Cambly Inc
04.2021 - 01.2023
- I tutored students to learn and improve their English with a friendly approach and a particular focus on pronunciation, grammar and vocabulary.
- Utilised multimedia tools in lessons to create engaging learning environments.
- Facilitated learning with extensive use of audio-visual aids and real-life scenarios.
- Developed lesson plans for English language classes of varying levels.
- Delivered lectures to improve students' grammatical understanding and vocabulary usage.
English Language Teacher (online)
iTutorGroup
06.2020 - 06.2022
- I tutored students to learn and improve their English with a friendly approach and a particular focus on pronunciation, grammar and vocabulary.
- Utilised multimedia tools in lessons to create engaging learning environments.
- Facilitated learning with extensive use of audio-visual aids and real-life scenarios.
- Developed lesson plans for English language classes of varying levels.
- Delivered lectures to improve students' grammatical understanding and vocabulary usage.
Customer Relations Associate
Fidelity International
01.2018 - 01.2019
- Internal transfer to specialist Customer Relations team to establish the cause of client contacts, identifying problems and undertaking investigation and constant client liaison through written and verbal as well as face to face meetings.
- Identified improvement area from customer feedback, discussed with the team of 14 and recognised the need for a defined process, analysed requirements and implemented matrix to standardise delivery and ensure regulatory requirements were met.
- Resolved response timescales that were breaching process by building relationships and trust with 350+ clients over a 3 week period, provided rationale and negotiated to gain agreement to stretch deadlines ensuring a reduction in approaches to the ombudsman and saving costs to the business.
Client Services Associate (Wealth)
Fidelity International
01.2013 - 01.2018
- Company Overview: A company that provides investment management services and guidance.
- 3 month entry as investor associate and achieved promotion from inbound queries to the Wealth Team responsible for building relationships and supporting on high value investments alongside resolution of any queries.
- 6 new staff members in team, identified training gap in their knowledge of Wealth products and created training workshop material facilitating this to ensure continuity of service and better service delivery.
- Researched long standing clients and analysed data to re-engage driving the increase of Wealth threshold from £100K to £250K.
- Took ownership to tackle a problem with written requests that were not responded to within agreed timescales, considered a variety of solutions and made recommendation to reallocate resource resulting in increased turn around times within deadline and improved reputation of the organisation.
Student Support Worker
Kingston College
01.2011 - 01.2013
- Created and presented presentations on safeguarding for students and in deaf awareness for colleagues and staff to ensure Deaf students had accessible lectures
- Supported and engaged students with the welfare services offered by the college ensuring rapport was built and presentations given directly to tutor groups, tailored depending on the time of year.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Assessed clients and documented information for records and analysis.
- Provided 1-1 counselling/support service in a confidential manner which helped students engage in lessons.
- Liaised with tutors, social workers, foster carers and the students utilising excellent communication skills to ensure full understanding.
Education
Bachelor of Arts - Deaf Studies
University of Central Lancashire
Preston 09.2005 - 07.2009
Skills
- Customer Service
- Customer Support
- Funding Applications
- Professional writing
- Client assessment
- Client advocacy
- Client record keeping
- Interpersonal relations
- Educational guidance knowledge
- Experience with diverse populations
- Empathy and understanding
- Safeguarding protocol expertise
- Knowledge of relevant legislation
Certification
- 120 hour TEFL course
- Present
- Certificate to allow me to teach English as a foreign language
Languages
BSL
Elementary
Affiliations
- Horse Riding
- Reading
References
References available upon request.
Timeline
Grants Officer
Royal British Legion
10.2022 - 09.2025
English Language Teacher (online)
Cambly Inc
04.2021 - 01.2023
English Language Teacher (online)
iTutorGroup
06.2020 - 06.2022
Customer Relations Associate
Fidelity International
01.2018 - 01.2019
Client Services Associate (Wealth)
Fidelity International
01.2013 - 01.2018
Student Support Worker
Kingston College
01.2011 - 01.2013
Bachelor of Arts - Deaf Studies
University of Central Lancashire
09.2005 - 07.2009
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