Yvonne McMenamin

• Monitored staff performance and developed improvement plans.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Analysed performance data to identify trends, making strategic decisions to boost operational success.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Developed and enforced health and safety protocols, ensuring a safe workplace environment.
• Conducted risk assessments, mitigating potential issues before they impacted business operations.
• Implemented performance metrics, driving accountability and recognising outstanding achievement.
• Drove commercial performance across multiple sites to optimise revenue, and enhance operational efficiency.
• Proven experience in delivering commercial performance across multiple sites, and exceeding KPI targets.
• Strong track record in driving trading profit, cost control, operational efficiency, and maintaining customer experience and compliance standards.
• Highly visible and influential leader with expertise in coaching and developing management teams, succession planning, and leading long-standing teams through change.
• Proactive in identifying performance gaps, implementing targeted improvement plans, and effectively managing underperformance.
• Effective stakeholder management, with the ability to influence and challenge senior leadership, to drive business performance.
• Delivers results through strategic planning, operational leadership, customer retention, and continuous improvement.

• Managed holiday schedules to ensure optimal coverage and employee satisfaction.
• Facilitated forward planning of resources and cost management to optimise operational efficiency.
• Facilitated early intervention of KYC processes to ensure compliance before agreed thresholds.
• Prioritised urgent tasks to ensure timely project completion.
• Implemented cost control measures to enhance financial efficiency and accountability.
• Facilitated business reviews to enhance operational effectiveness and strategic alignment.
• Oversaw rotas to ensure effective planning of key events.
• Implemented succession planning across clusters to enhance leadership continuity and organisational resilience.
• Facilitated regular cluster meetings and one-to-one sessions with team leaders to align on business objectives.
• Responded promptly to line manager's requests, ensuring timely communication and resolution of tasks.
• Supported teams during implementations and produced clear instructions outlining changes.

Facilitated positive customer interactions to enhance overall satisfaction and build loyalty.