Yvonne Jones
Lytham,Lancashire
Summary
Accomplished professional with extensive expertise in operational supervision, staff management, and budget administration. Demonstrates exceptional leadership skills and resilience under pressure, driving continuous improvement and cost reduction initiatives. Adept at informed decision making, personnel motivation, and performance evaluation to enhance operational strategy. Proven track record in recruitment and hiring processes, fostering team leadership and effective communication proficiency. Committed to achieving organisational goals through strategic planning and efficient execution.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work history
Primary Care Senior Officer
Lancashire and South Cumbria Integrated Care Board
Preston, Lancashire
2020.11 - Current
- Orchestrated a collaborative environment, enhancing team synergy to carry out a comprehensive review of Local Enhanced Services offered to 1.8 million patients across Lancashire and South Cumbria.
- Strategically reduced overhead costs through refined resource management.
- Optimised operational processes for heightened efficiency.
- Coordinated diverse teams across Primary Care, planned care and Acute Trusts to move routine vasectomy procedures to local providers to remove barriers to care and reduce costs by 50%.
- Led initiatives to realise business goals under budgetary constraints.
- Delegated priorities to align staff capabilities with operational demands. Delegated the day to day management of asylum seeker and refugee programmes to empower colleagues
- Engaged stakeholders to streamline communication and decision-making.
Service Coordinator - Operations
Blackpool Teaching Hospitals
Lytham St Annes, Lancashire
2019.12 - 2020.11
- Assisted head of service in managing service resources for inpatient care during Covid-19 pandemic.
- Secured personal protective equipment and supported training initiatives for staff throughout pandemic.
- Oversaw daily operations of clinical and non-clinical staff, managing resources and monitoring performance objectives.
Practice Business Manager
Ansdell Medical Centre
Lytham St Annes, Lancashire
2015.06 - 2019.12
- Managed daily operations, ensuring smooth functioning of medical practice.
- Devised monthly budgets to control expenses and optimise resource allocation.
- Implemented office policies to improve efficiency.
- Recruitment and training of staff members.
- Ensured professional atmosphere by promoting respectful behaviour amongst staff members.
- Organised regular team meetings for clear communication of office policies.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Maintained confidential patient records in compliance with data protection laws.
- Streamlined appointment scheduling process, enhancing patient satisfaction.
- Facilitated communication between doctors, nurses and patients for seamless healthcare delivery.
- Monitored compliance with health regulations during routine inspections.
- Addressed patient concerns promptly, improving overall customer service experience.
- Handled payroll responsibilities accurately and on time every month.
- Coordinated with medical staff for effective patient care.
- Promoted the practice through strategic business planning and marketing to maintain position as health care provider of choice.
- Identified potential strengths, weaknesses, opportunities and threats to aid future business strategy and growth.
- Communicated CQC requirements to partners and staff, arranging appropriate training to meet necessary requirements for general practice.
- Oversaw daily practice operations, managing an annual healthcare budget in excess of £1.5 million.
- Created and enforced practice policies, standards and guidance to optimise day-to-day running and aid company growth.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Prepared budgets and annual plans to meet practice objectives and increase revenue.
- Maintained accounting systems for all income, expenses and allocations.
- Drafted timely financial reports as required by principals.
- Performed payroll duties and made appropriate returns to HMRC and Health Services Superannuation Scheme.
- Built strong relationships with patients, enhancing their overall experience.
- Monitored budget allocation to ensure financial sustainability of the practice.
- Achieved office harmony with tactful conflict resolution amongst staff members.
- Improved overall efficiency of the practice by introducing modern technology solutions.
- Fostered an inclusive culture within the practice, promoting staff retention rates.
- Arranged regular performance reviews for employee growth and development.
- Established efficient payroll system to timely salary disbursement.
- Achieved staff satisfaction by implementing employee development schemes.
- Developed company culture with regular staff engagement activities.
- Conducted thorough background checks for safe and compliant hiring practices.
- Ensured employees' well-being through effective welfare policies implementation.
- Implemented effective onboarding programme, ensured smooth integration of new hires.
- Aligned HR strategies with business goals to drive overall company performance.
- Streamlined HR procedures, resulted in more organised operations.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
HR Associate
BAE Systems
Warton, Lancashire
2015.01 - 2015.06
- Administered payroll processes to ensure timely and accurate payments.
- Assisted HR team with onboarding new hires to streamline integration.
- Supported management in fostering a culture of safety across the organisation.
- Conducted regular audits to maintain compliance with government regulations.
- Collaborated with management teams to formulate site-specific safety plans.
Travel and Fiscal Officer
NATO - International Security Assistance Force
HQ ISAF - Kabul, Afghanistan
2013.01 - 2014.12
- Monitored flight schedules regularly, kept clients updated on changes or delays.
- Navigated challenging situations, ensured smooth travel arrangements.
- Expedited ticket bookings to meet tight deadlines.
- Managed complex itineraries for optimal temporary duty travel .
- Maintained detailed records of all transactions for utmost transparency.
- Tailored bespoke travel packages to meet NATO guidelines and budgets.
- Achieved seamless communication with clients through excellent interpersonal skills.
- Handled emergency rebooking requests calmly under pressure, minimising disruption for travellers.
- Verified customer passports and documentation to travel.
- Advised customers on specific visa and passport requirements.
- Created and communicated clear, detailed itineraries ahead of travel.
- Utilised business travel expertise to design cost-effective corporate trips.
- Performed general administrative tasks, enhancing overall departmental productivity.
- Ensured timely payment to suppliers by processing invoices promptly.
- Calculated client invoices with efficient use of accounting software.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
- Processed purchase orders, resulting in improved operational efficiency.
- Coordinated with other teams to resolve any discrepancies in invoicing or payments.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Entered transactions into internal databases.
- Strengthened internal control procedures with meticulous record-keeping practices.
- Organised financial documents for easy access and retrieval during audits.
- Analysed financial information to identify discrepancies.
- Participated in monthly, quarterly and annual audits.
Human resources specialist
Royal Air Force
Multiple, Multiple
1998.04 - 2013.05
- Navigated employment law issues with thorough knowledge and application of legal guidelines.
- Handled sensitive employee data with utmost confidentiality whilst abiding by GDPR regulations,.
- Administered payroll accurately and punctually each month without fail,.
- Oversaw payroll verification and reconciliation processes to maintain accurate and timely execution.
- Conducted remote and in-person interviews to gain greater insight into candidate skills and personalities.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
- Managed employee relations issues, defusing tense situations with proactive communication and high-level emotional intelligence.
- Implemented improved onboarding and orientation procedures to help new hires acclimate to company culture.
- Generated reports detailing department KPIs, offering data-driven insights to senior leaders.
- Embodied company mission and values, promoting adherence to policies and adoption of company culture.
- Attracted top talent, seeking out qualified applicants through job fairs and career events.
- Documented recruitment data and analysed metrics to inform departmental improvements.
- Explained employee benefits packages and compensation structures to increase comprehension and support informed decision-making.
- Vetted applicants using established protocols and best practices, completing background checks and screenings to help refine candidate pool.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Advised senior management on employee corrective actions.
- Oversaw payroll and unit accounting.
- Enhanced employer branding through strategic marketing initiatives.
- Conducted exit interviews to gather valuable feedback and insights from departing employees.
Education
Higher National Diploma - Business
Blackpool and The Fylde College
Blackpool 2005.09 - 2007.07
CIPD Level 5 - Human Resource Management
CIPD
Distance 2013.06 - 2015.06
A-Levels - English, Geography and History
Monkstown Community School
Newtownabbey 1992.09 - 1994.06
GCSEs - 8 including Mathematics and English
Monkstown Community School
Newtownabbey 1992.06 - 1992.07
Skills
- Operational supervision
- Informed decision making
- Personnel motivation
- Staff management
- Budget administration
- Performance evaluation
- Recruitment and hiring processes
- Cost reduction and efficiency
- Continuous Improvement implementation
- Operational strategy
- Communication proficiency
- Resilience under pressure
- Leadership skills
- Interpersonal communication
- Team Leadership
Timeline
Primary Care Senior Officer
Lancashire and South Cumbria Integrated Care Board
2020.11 - Current
Service Coordinator - Operations
Blackpool Teaching Hospitals
2019.12 - 2020.11
Practice Business Manager
Ansdell Medical Centre
2015.06 - 2019.12
HR Associate
BAE Systems
2015.01 - 2015.06
CIPD Level 5 - Human Resource Management
CIPD
2013.06 - 2015.06
Travel and Fiscal Officer
NATO - International Security Assistance Force
2013.01 - 2014.12
Higher National Diploma - Business
Blackpool and The Fylde College
2005.09 - 2007.07
Human resources specialist
Royal Air Force
1998.04 - 2013.05
A-Levels - English, Geography and History
Monkstown Community School
1992.09 - 1994.06
GCSEs - 8 including Mathematics and English
Monkstown Community School
1992.06 - 1992.07