Summary
Overview
Work History
Education
Skills
Personal Information
Additionaltrainingandqualifications
Timeline
Generic
Yvonne Frame

Yvonne Frame

East Kilbride,Glasgow

Summary

Over 28 years' experience working in a high paced, high volume retail environment, the last 18 years of these as a People Manager. I have excellent communication skills and interpersonal skills which make me very approachable and easy to get on with. I recognise that listening & responding to both colleagues & customers is paramount to building on the ultimate success of the company brand and continued year on year growth.

Trusted HR professional with established track record cultivating high-performing teams. Skilled in change management and employee relations. Shares knowledge of employment and contract law

Adaptable HR Manager with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Experience of both being an onsite People Manager to over 200 colleagues, and a Multi-Site Cluster People Manager to upto 7 stores, inclusive of over 1000 colleagues.

Employee Relations Lead for Regional Group of 70 stores, providing guidance and support on all ER cases including Disciplinary, Grievance & Appeals

Highly self-motivated, conscientious, loyal, hardworking and dedicated individual with exceptional attendance and time-keeping records. Having great timekeeping and organisational skills helps me to manage a varied workload, as well as maintain a manageable life balance for those I am responsible for.

Excellent people management skills and have a proven ability to effectively manage large numbers of people. I also have the ability to drive multiple activities whilst maintaining focus on overall results. I believe that good communication and honesty is fundamental in ensuring both loyalty and best performance from colleagues which, in turn, drives results and productivity.

Excellent working knowledge of all aspects of Health & Safety, Food Safety, Fire Safety, Age Restricted Sales, Challenge 25, Employment Law and all legal aspects including the legal requirements of food safety, health and safety, employment law, and legal requirements in terms of age-restricted sales and fire safety & food safety.

Team player and can also work on my own initiative. I am eager to learn, coach and teach new skills. I believe in coaching and developing internal talent for organisational sustainability. I am resilient, tenacious and passionate with an eagerness to see any task through with the best possible results.

I lead with integrity and embrace a challenge, performing effectively in high pressure situations, always striving to surpass expectations.

My family & my close friends mean the world to me. Any spare time I have, I devote to making happy memories with family and close friends.

Currently seeking a new professional challenge and guaranteed to quickly prove an asset in any organisation

Overview

28
28
years of professional experience

Work History

Multi-Site Cluster People Manager

Wm Morrison Supermarkets Limited
09.2022 - Current
  • Inclusive of all Single Site People Manager responsibilities
  • Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
  • Provided expert legal advice on disciplinary and grievance issues to support management.
  • Employee Relations Lead for Scotland & Cumbria Groups, providing guidance and support to 70 store management teams on all ER issues, including complex disciplinary, grievance & appeals
  • Identified and solved complex strategy problems impacting management and business direction.
  • Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
  • Created and executed HR strategies and initiatives to minimise business disruptions and balance needs of organisation.
  • Stayed abreast with HR trends to apply best practices and quality standards.
  • Organised employee appraisal reviews to discuss performance with managers and assess compensation,
  • Spearheaded company's talent acquisition and recruitment processes.
  • Managed conflict resolutions to help teams foster relationships and improve teamworking capabilities.
  • Coordinated with department managers to identify and facilitate
    workforce needs.

People Manager

Wm Morrisons Supermarkets Limited
10.2007 - Current
  • Being promoted to People Manager included upskilling and building upon my knowledge of the Company People Plan, as well as the full store operation, including Manager in Charge responsibilities
  • I am a Business Partner who listens, helps and supports through curiosity, accountability, removing barriers and providing feedback as a critical friend
  • Whilst maintaining the role as the conscience of the store to deliver for our colleagues, customers and the community we serve
  • Business Partnering my Store Manager, working with purpose I use my operational knowledge and management experience to coach and develop a high performing management team
  • Enabling them to create a working environment where colleagues are empowered to put the customers first and to deliver outstanding service through balancing colleague responsibilities and priorities
  • My main focus is looking after the wellbeing of my store team (circa 180-250 colleagues), getting to know them as individuals and working with the managers to create an inclusive working environment, where the talent agenda is kept alive and where everyone feels supported and are able to perform at their best
  • Manage an effective HR and people function through the consistent delivery of key people policies and procedures along with successful delivery of store KPI results against targets
  • Support the Store Manager in creating a high achieving, capable and engaged Store Leadership Team who consistently attain outstanding performance
  • Recruit and train resource to meet the needs of the business, identifying and developing talent to feed the succession pipeline
  • Set the direction, influence, coach and guide management on all people related matters
  • Work in close partnership with key stakeholders across the business to align the business strategy and people strategy allowing us to develop outstanding people plans, driving both people and business performance and making Morrisons a great place to work
  • As different departments require different skills and skill sets, I am responsible for enabling the store management team to ensure that all colleagues are adequately trained to work within the department they are employed within
  • Creating an inclusive environment for all managers and colleagues to have a vested interest and feel empowered and able to suggest improvements and remove barriers to business challenges
  • Listening and responding to improve employee engagement and reduce employee relations case management needs
  • Ability to build relationships, using strong influencing skills & analytical thinking with a broad range of stakeholders
  • Champion of recognition, I personally and publicly thank colleagues for their contribution
  • Coaching & encouraging my management teams to do the same
  • Identifying, developing and mentoring talent across the store and wider region that creates a pipeline of successors
  • Coaching & supporting the management team to do the same at all levels
  • Working in partnership with my Store Manager to continuously build capability of the management team through training, sharing accountability, creating plans for development areas, coaching and encouraging them to create a store environment through listening & responding to our colleagues
  • Successful alignment of the people plan to the operational store plan to identify opportunities maximising performance & deliver financial goals
  • Coaching managers to grow internal talent, with a collaborative approach to feed succession
  • Leading by example coaching the management teams to deliver exceptional standards & performance across the store whilst focusing on what matters most to colleagues & customers
  • Building relationships with key stakeholders and with all colleagues days & nights, to deliver continuous improvements that benefit the customers
  • Experience of HR policies and procedures, including Employee Relations & Employment Law
  • Strong coaching skills with the ability to give feedback to ensure common ways of working
  • A passion for spotting, driving talent and creating a successful team culture
  • Ensuring colleagues have the tools to do the job & effectively handle customer feedback
  • Coach & support the management team with forward thinking action plans for department performance, supporting the SM in holding accountability
  • Ensuring managers understand the end-to-end people process, whilst confidently building operational knowledge of safe and legal, Manager In Charge processes to confidently run the operation
  • Supporting the community champion in surrounding communities to lead local & national charity fundraising
  • I possess strong retail people management and operational knowledge to effectively lead and develop a high performing management team which strives to deliver all relevant metrics
  • Through inclusive leadership, I walk the store daily to route cause any missed sales opportunities through right hours, right place or capability
  • Partner my Store Manager to coach the management team to deliver all processes influencing availability of products, outstanding in market street and our pride in hygiene for our customers
  • Strong operational knowledge, with the ability to run a large store as part of the management team, while maintaining the People metrics
  • Coaching & building the capability of the management teams, to feedback to colleagues, each other and the respective business areas, to continually improve the customer experience including availability
  • Making time to understand the customer directly and encourage the management team to improve the daily offer, consequently building their feedback into the store's improvement plan
  • Experience of strong leadership, communication, motivational and talent management skills with a strong track record of planning and organising to execute at pace with ability to manage large customer-facing operations
  • I am trained in the coordination and smooth running of any official visits which would include Trading Standards Officers, Health and Safety Officers and Fire & Rescue
  • Prior to visits I must ensure that all relevant paperwork is up to date and available for inspection
  • I have completed training and have practical experience in bomb threats, building evacuation, refrigeration breakdown and petrol filling station emergencies
  • A passion for creating a great shopping experience through market leading customer service

Trainee Store Personnel Manager

Wm Morrisons Supermarkets Limited
01.2007 - 09.2007

Personnel Supervisor

Wm Morrisons Supermarkets Limited
09.2005 - 01.2007

Cafe Manager

Wm Morrisons Supermarkets Limited
09.2004 - 09.2005

Customer Assistant

Safeway Stores Plc
08.1997 - 09.2004

Education

Standard Grade/Higher -

Ballerup High School
East Kilbride

BA Honors Degree - Business & Languages with HR

Glasgow Caledonian University
East Kilbride, Scotland
07.2001

Skills

  • Employee relations - Case Lead
  • Coaching
  • Influencing others
  • Legal compliance
  • Workforce planning
  • Performance assessment
  • Human resources operations
  • Training and mentoring
  • Recruitment and hiring
  • Diversity and inclusion
  • Background checks
  • Employee retention

Personal Information

Date of Birth: 07/18/80


Full Clean Driving Licence


Eligibility to work in the UK Credentials


Scottish Certificate for Personal Licence Holders 



Additionaltrainingandqualifications

  • Management Development
  • Engaging Leadership
  • Investigation, Disciplinary, Grievance & Appeals Process
  • Employment Law
  • Employment Law - Firm But Fair
  • Equality & Diversity
  • Level 4 Food Hygiene Certificate
  • Intermediate Food Hygiene Training
  • Scottish Certificate for Personal Licence Holders
  • How to be a Great Coach
  • Coaching for Performance
  • Leading Respect in the Workplace
  • Leading & Creating High Performance Teams
  • Recognising Performance
  • Performance Improvement
  • Safe & Legal Training
  • Senior Managers H&S Workshop
  • Food Safety for Managers
  • Fire Safety
  • Petrol Competency
  • General Data Protection Regulations
  • Pest Awareness Retail
  • Anti-Bribery & Corruption
  • Information Security Retail
  • Natasha's Law: Allergens & Unauthorised Ingredients
  • Outstanding in Customer Service
  • Emergency Procedures - Retail
  • People Systems Training
  • Trading Standards Workshop
  • Challenge 25

Timeline

Multi-Site Cluster People Manager

Wm Morrison Supermarkets Limited
09.2022 - Current

People Manager

Wm Morrisons Supermarkets Limited
10.2007 - Current

Trainee Store Personnel Manager

Wm Morrisons Supermarkets Limited
01.2007 - 09.2007

Personnel Supervisor

Wm Morrisons Supermarkets Limited
09.2005 - 01.2007

Cafe Manager

Wm Morrisons Supermarkets Limited
09.2004 - 09.2005

Customer Assistant

Safeway Stores Plc
08.1997 - 09.2004

Standard Grade/Higher -

Ballerup High School

BA Honors Degree - Business & Languages with HR

Glasgow Caledonian University

Similar Profiles

CREATE PROFILE
Yvonne Frame