Yvonne Ede
Luton,United Kingdom
Summary
Dedicated business professional with over 1 year of experience as a Product Manager and more than 3 years in Customer Experience roles. Proven track record in customer service, administrative roles, and business operations. Skilled in analytical thinking, strategic planning, and effective leadership. Committed to driving business growth and ensuring optimal customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Product Manager
TM30 Global
Lagos Island, Nigeria
2023.01 - 2024.02
- Led end-to-end development of B2C digital verification platform
- Developed comprehensive product roadmaps
- Collaborated with cross-functional teams for product launches and enhancements
- Managed the entire product lifecycle, including redesign and feature enhancement of a Progressive Mobile App.
- Championed customer experience throughout the product development process.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Evaluated research findings to provide key development insight.
Associate Product Manager
Hostville
Ogba, Nigeria
2022.02 - 2022.08
- Developed product documentation and communicated strategies
- Collaborated with engineering, design, and marketing teams
- Analyzed clients’ requirements and managed product demonstrations.
- Presented and gained approval for product propositions from stakeholders and senior management.
- Formulated and evolved customer propositions to meet needs, deliver value and achieve growth targets.
- Monitored and reported on KPIs, leveraging data for continuous improvement.
- Championed customer experience throughout product development process.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
Customer Experience Personnel
Sterling Bank PLC
Ilupeju, Nigeria
2021.01 - 2022.02
- Addressed customer inquiries, concerns, and complaints
- Logged issues and engaged in cross-selling activities
- Contributed insights to cross-functional projects.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Loan Officer
AB Microfinance Bank
Lagos, Nigeria
2019.07 - 2020.11
- Conducted direct promotion and monitored loan portfolios
- Utilized risk management strategies and assisted customers.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
- Compiled database of loan applicants' credit histories and other financial information.
- Successfully closed an average of 8 loans per month.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Evaluated client credit check outcomes to provide complete financial advice.
Education
BSc, Biochemistry -
2011.10 - 2015.05
Skills
- Product Strategy and Road-mapping
- User-Centered Design and UX/UI Principles
- Data Analysis and Interpretation
- Stakeholder Engagement and Communication
- Cross-Functional Collaboration
- Problem-Solving, Agile, and Scrum Methodologies
- Customer Relationship Management
- Excellent Communication and Presentation Skills
- Product concepts
- Business administration
- Business planning
Certification
Become a Product Manager | UDEMY | 2nd Feb, 2022 3rd March, 2022
Technical Product Management| UDEMY | April, 2022 TOOLS
Product Management: Building a Product Roadmap| UDEMY | April 2022
Introduction to UI and UX Design | Code Academy | April 2022
TOOLS
TRELLO | MIRO Slack | Figma | Jira | Excel | Click-Up
References
References available upon request.
Timeline
Product Manager - TM30 Global
2023.01 - 2024.02
Associate Product Manager - Hostville
2022.02 - 2022.08
Customer Experience Personnel - Sterling Bank PLC
2021.01 - 2022.02
Loan Officer - AB Microfinance Bank
2019.07 - 2020.11
Madonna University - BSc, Biochemistry,
2011.10 - 2015.05