Motivated Mental Heath Manager with years of experience providing quality care in fast-paced settings. Plans and coordinates staff and resources to meet high-volume patient needs. Quick thinking and adaptable to service requirements. I have19 years of experience evaluating clients progress and guiding individuals toward rehabilitative goals.
Demonstrated to collaborate and communicate effectively in team settings. Observant individual with excellent interpersonal and communication skills, builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures, including our Social Media Policy.
Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
I work closely with our partners in FCC such as Housing, Safeguarding and Deputyship team. I am in regular contact with external agencies where our referrals come from BCUHB Community Mental Health Teams, Substance Misuse Team, CAB and Probation to name a few.
I have developed each team I have managed over the years, this has involved organising events such as football tournaments to bring different services together to help break down barriers and stigma in the community.
I am adaptable to change and have seen much change over my near two decades at FCC. I have experience of meeting and liaising with elected members through the evolvement of services and projects over the years.
I have a wealth of knowledge in IT and FCC systems. I developed a database that all our MH Services have adopted, this allows to pull information and reports on all our clients in an efficient and thorough way.
Managed and case filed individual records for people with outstanding debt.
Dealt with inbound and Outbound calls.
Offering debt solutions and debt repayment schedules.
Taking of payments and recording case notes on each call and transaction.