Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

YVONNE BRADLEY

CHESTER,Cheshire

Summary

Motivated Mental Heath Manager with years of experience providing quality care in fast-paced settings. Plans and coordinates staff and resources to meet high-volume patient needs. Quick thinking and adaptable to service requirements. I have19 years of experience evaluating clients progress and guiding individuals toward rehabilitative goals.

Demonstrated to collaborate and communicate effectively in team settings. Observant individual with excellent interpersonal and communication skills, builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds.

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures, including our Social Media Policy.

Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.


I work closely with our partners in FCC such as Housing, Safeguarding and Deputyship team. I am in regular contact with external agencies where our referrals come from BCUHB Community Mental Health Teams, Substance Misuse Team, CAB and Probation to name a few.


I have developed each team I have managed over the years, this has involved organising events such as football tournaments to bring different services together to help break down barriers and stigma in the community.


I am adaptable to change and have seen much change over my near two decades at FCC. I have experience of meeting and liaising with elected members through the evolvement of services and projects over the years.


I have a wealth of knowledge in IT and FCC systems. I developed a database that all our MH Services have adopted, this allows to pull information and reports on all our clients in an efficient and thorough way.

Overview

20
20
years of professional experience

Work history

Mental Health Manager

Flintshire County Council
Deeside, Flintshire
09.2004 - Current
  • I manage a high-performing community support service as part of Flintshire Mental Health Services, we provide support to individuals with Severe and Enduring Mental Health Issues.
  • Coordinate staff rotas to meet service requirements whilst remaining on or under budget.
  • Liaise with external providers to meet client care continuity needs.
  • Implement clear quality standards to maintain first-class client provisions.
  • Adhere to Lone working and other FCC Policies and Procedures.
  • Applied changing health care legislation for full practice compliance.
  • Managed daily service operations through strategic care planning.
  • Recruit highly motivated and skilled people for support services.
  • Liaise with local authorities in safeguarding vulnerable individuals.
  • Provide regular supervisions and annual appraisals to staff.
  • Chair weekly team meetings. Ensure minutes are taken and shared with the team.
  • Attend multi disciplinary meetings with the local Community Mental Health Teams.
  • Attend weekly referral meetings and manage the referrals of individuals, managing risk and writing support plans in a person centered approach.
  • Provide monthly statistics and quarterly figures of those supported to Housing and Welsh Government.
  • Write annual reports on the performance and outcomes of those we support.
  • Manage our Petty Cash system and Office stationary orders using P2P.

Debt Management Adviser

Scott & Co
CHESTER, Cheshire
03.2000 - 08.2000

Managed and case filed individual records for people with outstanding debt.

Dealt with inbound and Outbound calls.

Offering debt solutions and debt repayment schedules.

Taking of payments and recording case notes on each call and transaction.

Education

GCSEs -

Secondary School
Chester
04.2001 -

NVQ Level 3 - Social Care

City & Guilds

Introduction to Counselling - Counselling

National Open College Network

ILM LEVEL 2 -

Institute Of Leadership & Management

ILM Level 3 -

Institute of Leadership and Management

Certificate in Mental Health Level 3 -

City & Guilds

Skills

  • Policies and procedures
  • Regulatory requirements
  • Personnel management
  • Stress management
  • Records management
  • Addictions and substance abuse
  • Anxiety disorder expertise
  • Mental health evaluations
  • Case documentation
  • Learning disability awareness
  • Skilled in intake interviewing
  • Microsoft Word, Excel & Using Excel as a Database, Powerpoint
  • Account reconciliation
  • Data management
  • Event coordination
  • Employee management
  • Accounts reconciliation
  • Scheduling and calendar management
  • Complaint resolution
  • Data entry
  • Database administration
  • Motivational leadership style
  • Reporting and documentation
  • Documentation control

Languages

English
Fluent

Timeline

Mental Health Manager

Flintshire County Council
09.2004 - Current

GCSEs -

Secondary School
04.2001 -

Debt Management Adviser

Scott & Co
03.2000 - 08.2000

NVQ Level 3 - Social Care

City & Guilds

Introduction to Counselling - Counselling

National Open College Network

ILM LEVEL 2 -

Institute Of Leadership & Management

ILM Level 3 -

Institute of Leadership and Management

Certificate in Mental Health Level 3 -

City & Guilds
YVONNE BRADLEY