Yvette PHILLIPS
Kirkcudbright,Scotland
Summary
I have a proven track record of successful customer / client facing situations . I have always worked well as a team and capable of efficient communication and record keeping .
I have worked in retail and hospitality environments over the years and enjoy interaction with customers as well as working as a team .
I have experience in various care giving situations ranging from bank nursing with nursing agencies and palliative care .
I provide care and support to family and friends continually , either emotionally through regular contact , and physically . For example looking after my elderly father until he needed a permanent secure environment ( care home ) but I continue to regularly provide support for him . I also look after my grandchildren when needed to help out my children during school holiday etc and I still regularly provide live in care for my friend who is in her 90's whilst her daughter is travelling abroad , usually for 10/14 days at a time .
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work history
Night Care Assistant
Cornwallis Care
St Ives, Cornwall
04.2020 - 09.2021
- Documented nightly observations meticulously; provided crucial information for day staff.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Ensured safety of patients by conducting regular night checks.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Kept patient environments clean and neat following optimum hygiene standards.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored and reported nighttime behaviour patterns in care plans and handover notes.
- Calmly and skilfully de-escalated residents exhibiting challenging behaviours with calm and caring tone.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Demonstrated empathy and patience whilst dealing with difficult behaviours at night; upheld peaceful atmosphere in home
- Attended training sessions regularly; updated knowledge on best practices in elderly care.
- Responded swiftly to emergency situations, upholding resident well-being.
- Conducted respectful and dignified end-of-life care when required; ensured comfortable final moments for patients.
- Provided emotional support to distressed residents, promoting calming environment.
- Assisted with personal care tasks for improvement in patient comfort and dignity.
Retail sales assistant
Brocante
St Ives, Cornwall
08.2018 - 09.2020
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Maintained visual merchandising standards to attract potential buyers.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Assisted customers in product selection for increased sales.
- Collaborated with other team members for streamlined shopping experience.
- Processed transactions at till, ensuring accurate handling of cash and card payments.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Supported management with administrative tasks for efficient workflow.
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within store.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Conducted product demonstrations, resulting in improved purchase rates.
- Coordinated seamless returns and exchanges process for enhanced customer loyalty.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Took interest in customers' needs and concerns to provide advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Processed returned or exchanged items and provided refunds to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Accepted card, cash and cheque payments in POS register system.
- Carried out active selling from initial customer greeting.
- Prepared orders for customers with wrapped, bagged and boxed items.
Framing Workshop Manager & Retail Assistant
Circle Gallery
Sunninghill, Windsor and Maidenhead
06.2013 - 07.2018
- Streamlined equipment inventory management whilst minimising wastage and costs.
- Managed workshop operations for improved productivity.
- Monitored project timelines closely ensuring timely completion of tasks.
- Maintained clear communication channels amongst team members, fostering positive working environment.
- Enhanced workshop efficiency by implementing streamlined operational processes.
- Conducted quality control checks, ensuring high standards of workmanship.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Identified opportunities to improve and streamline manufacturing processes to maximise time and revenue.
Front of house framing and gallery store
Sunflower Framing and gallery
Beaconsfield, Buckinghamshire
09.2011 - 06.2013
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
Staff Nurse Night Duty Hospice Care
Thames Valley Hospice
Windsor, Windsor and Maidenhead
02.1999 - 06.2002
- Maintained high standards of cleanliness and hygiene within the ward.
- Increased patient understanding with clear explanation of medical procedures.
- Updated patient records meticulously to ensure accurate documentation.
- Handled emergency situations calmly leading to successful crisis resolution.
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Provided compassionate emotional support to patients, easing their anxiety.
- Administered medication for pain management and symptom control.
- Liaised effectively with relatives, keeping them informed about patient progress.
- Executed clinical tasks efficiently whilst maintaining attention to detail.
- Monitored vital signs, identifying any significant changes in condition.
- Improved patient comfort by providing expert bedside care.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
- Established positive rapport with patients and families through active listening and compassionate care.
- Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Stayed up-to-date on latest nursing developments to provide best patient care.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
Education
RGN - Nursing
Broadland School of Nursing
Norwich, Norfolk 07.1982 - 04.1986
A levels - A Levels
Notre Dame High School
Norwich, Norfolk 09.1980 - 04.1982
O levels - O Levels
Notre Dame High School
Norwich, Norfolk 05.1977 - 07.1980
Skills
- Care plan following
- Personal care expertise
- Housekeeping
- Medication Administration
- Compassionate care
- Dementia awareness
- Patient transport
- Meal preparation
Timeline
Night Care Assistant
Cornwallis Care
04.2020 - 09.2021
Retail sales assistant
Brocante
08.2018 - 09.2020
Framing Workshop Manager & Retail Assistant
Circle Gallery
06.2013 - 07.2018
Front of house framing and gallery store
Sunflower Framing and gallery
09.2011 - 06.2013
Staff Nurse Night Duty Hospice Care
Thames Valley Hospice
02.1999 - 06.2002
RGN - Nursing
Broadland School of Nursing
07.1982 - 04.1986
A levels - A Levels
Notre Dame High School
09.1980 - 04.1982
O levels - O Levels
Notre Dame High School
05.1977 - 07.1980