Yvette Els
Pretoria east,Gauteng
Summary
Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.
Detail-oriented professional with expertise in MS Word, MS Excel 1,2,3, MS PowerPoint, and MS Outlook. Demonstrates strong proficiency in utilizing these tools to enhance productivity and streamline processes. Committed to leveraging skills to achieve organizational goals and drive success.
Overview
31
31
years of professional experience
5989
5989
years of post-secondary education
Work history
Receptionist
Valley Farm Animal Hospital
Faerie Glen, Pretoria
2023.10 - 2026.03
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
Receptionist
Wilgers Hospital
Faerie Glen, Pretoria
2023.05 - 2023.10
- Temping
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
Temping
RTM fleet Management
2023.01 - 2023.04
- 4 months
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Receptionist
SEADOONE VETERINARY CLINIC
, Amanzimtoti
2020.02 - 2022.01
- Assisted with administrative tasks, improving overall functionality of the office.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
Waitress
LARRY’S FAMILY RESTAURANT
2018.12 - 2020.01
- Accommodated special event needs, provided customised services for parties.
- Maintained clean and organised dining area for customer comfort.
- Advanced team efficiency by assisting in training new waitstaff members.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Leasing Executive
REDEFINE PROPERTIES
2014.08 - 2017.04
- Tenant Mix
- Tenant Relationships
- Rental Negotiation
- Lease Negotiations
- Lease Renewals
- Arrange functions and events
- Coordinating brochures and marketing material
- Broker Incentives
- Compiling of Leasing Reports
- Compiling Marketing Reports to shareholders
- Managing the Leasing Process
- Marketing Strategy’s and Implementation
- Market Research
- Liaising with broker consultants
- Provide information to Design Team on building requirements and market demand
- Assisting with design of the offices spaces with designers and professionals
- Working with Project Manager on budgets and tenant installation
- Processing payments for brokers’ commissions
Brand / Marketing Manager
THE HEAVEN GROUP
2008.12 - 2009.06
- Brand activation for new product
- Established marketing plan for new products
- Internal and External communication
- Manage character appearances
- Presentations
- Budget Management
- Plan, schedule and co-ordinate events including exhibitions and road shows
- Develop concepts and ideas for advertising and marketing materials
- Approval of artwork, press releases and all marketing related material
- Negotiate / trade advertising and editorial with various publications
- Appoint and manage photo shoots
- Establish CSI program
- Implementation of research and data collection
- Approval of design of Point of Sale material
- Compile reports for shareholders
Retail Marketing Manager / PA to Retail Development Director
ABLAND (PTY) LTD
2006.09 - 2008.11
- Establish marketing plan for the year for 5 shopping centre’s
- Brand activation for new shopping centre’s
- Plan and execute the launch/event of a new shopping centre
- Plan and execute promotions
- Internal and External communication
- Tenant liaison and communication
- Budget control and forecast for each centre
- CSI initiative established for Free Me Rehabilitation Centre
- Sourcing of sponsorship prizes for CSI initiative
- Implementation of market research conducted
- Negotiate advertising rates with various publications
- Concept, Design approval of all marketing plans and materials
- Production of marketing material
- Manage the compilation, design, print approval and benchmark this for the purpose of the ongoing improvement
- Act as liaison with companies that produce PR and advertising material
- Compile reports from Project manager for Shareholders Reports
- Update minutes of the meetings
Commercial Property Consultant
SELF EMPLOYED
2005.01 - 2006.08
PA to two Directors and Commercial Property Consultant
CHELSEA MANHATTAN
2000.05 - 2004.12
PA to Centre Manager
SANDTON SQUARE MANAGEMENT
1998.01 - 2000.04
Girl Friday/ Account Clerk
D.C.R. WHOLESALE DISTRIBUTORS
1995.02 - 1998.04
Education
Matriculated - School Education
Riverside High School
Three Rivers, VereenigingAccounting Diploma - Accounting
Damelin Management School
VereenigingReceptionist Workshop - Workshop
Kelly Girl
SandtonSales Presentation - undefined
Dale Carnegie Training
Auckland ParkShopping Centre Marketing - undefined
University of Pretoria / SACSA
Estate Agency Affairs Board - undefined
Introduction to Commercial Property - undefined
Essential to Commercial Property - undefined
Introduction to Property Valuation - undefined
Skills
- MS Word
- MS Excel 1,2,3
- MS PowerPoint
- MS Outlook
PERSONAL INFORMATION
Home Language: English
Other Languages: Afrikaans
Affiliations
- Fishing, movies, dog walking, music, and animal welfare
Timeline
Receptionist
Valley Farm Animal Hospital
2023.10 - 2026.03
Receptionist
Wilgers Hospital
2023.05 - 2023.10
Temping
RTM fleet Management
2023.01 - 2023.04
Receptionist
SEADOONE VETERINARY CLINIC
2020.02 - 2022.01
Waitress
LARRY’S FAMILY RESTAURANT
2018.12 - 2020.01
Leasing Executive
REDEFINE PROPERTIES
2014.08 - 2017.04
Brand / Marketing Manager
THE HEAVEN GROUP
2008.12 - 2009.06
Retail Marketing Manager / PA to Retail Development Director
ABLAND (PTY) LTD
2006.09 - 2008.11
Commercial Property Consultant
SELF EMPLOYED
2005.01 - 2006.08
PA to two Directors and Commercial Property Consultant
CHELSEA MANHATTAN
2000.05 - 2004.12
PA to Centre Manager
SANDTON SQUARE MANAGEMENT
1998.01 - 2000.04
Girl Friday/ Account Clerk
D.C.R. WHOLESALE DISTRIBUTORS
1995.02 - 1998.04
Sales Presentation - undefined
Dale Carnegie Training
Shopping Centre Marketing - undefined
University of Pretoria / SACSA
Estate Agency Affairs Board - undefined
Introduction to Commercial Property - undefined
Essential to Commercial Property - undefined
Introduction to Property Valuation - undefined
Matriculated - School Education
Riverside High School
Accounting Diploma - Accounting
Damelin Management School
Receptionist Workshop - Workshop
Kelly Girl